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Assistant Manager Retail Operations

Howrah, West Bengal, India
September 04, 2021

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Mobile: +91-990*******

Address: ** ******** ******,*** *****. Kolkata 700073. West Bengal. India.

LinkedIn: Skype Id: live:megadreams2000

NOC 0621 Skill Level O


• Result-driven professional with more than 17+ years of experience in the Retail industry with an extensive focus on Operations, Sales, and Purchasing

• Demonstrated excellence in managing operational efficiency and process improvements for an organization with cross-functional engagement and prioritization

• Hands-on expertise in organizing meetings with suppliers and handling the distribution of stock through negotiating cost prices, ordering stock, agreeing to timescales and delivery dates

• Skilled in overseeing general obtainment portfolio of retail merchandising including arranging, buying, acquiring and execution of materials and services from different sources

• Deft in generating business insights from diverse data sources and implementing long-term and short term business initiatives

• Adept in ensuring the execution of the SLA and exceeds client satisfaction by keeping company standards

• Proficient in conducting orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment

• Proven competency in exploring and developing new markets, appointing channel partners, brand promotion, new product launch, accelerating growth & achieving desired sales goals across international markets SKILL SET

• Retail Management • Strong Interpersonal Skills • Business Merchandising

• SOP Audit Management • Meticulous Attention To Detail • Customer Satisfaction Index

• Training and Development • Margin negotiation • Inventory Management

• Sales & Marketing • Team Management • Operation Management

• Stock Utilization • Process Improvements • Client Relationship Management EDUCATION

• Bachelors of Arts from Himalayan University


• Microsoft Applications MS-Word, Excel and PowerPoint

• Knowledge of SAP/SMT/SEL


Future Retail Ltd., (Future Group), India May 2006 – July 2020 Growth path:

Assistant Manager Operations Future Retail Ltd.,(Future Group), India Apr 2015 – July 2020 Senior Executive Operations Future Value Retail Ltd., (Future Group), India May 2009 – Mar 2015 Senior Executive Category Pantaloon Retail India Ltd., (Future Group), India Oct 2006 – Apr 2009 Department Manager Pantaloon Retail India Ltd., (Future Group), India May 2006 – Sep 2006 Key Responsibilities: Assistant Manager Operations Apr 2015 – July 2020

• Managed the entire SOP in (Big Bazaar and E Zone) – CD&E (Appliances) business (east region).

• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with organizational policies and procedures

• Successfully conducted and managed quarterly SOP audits for the E Zone retail format

• Aided senior leadership during executive decision-making process, generating data reports to recommend corrective actions and improvements

• Coordinating with various teams ensuring operational excellence through new initiatives

• Identified and solved complex problems impacting operations management and business direction

• Managing customer satisfaction index and customer problem resolution TAT

• SPOC for all Net Promoter Score (NPS) related issues within the region

• Supervising the product lifecycle in case of any damage and defective items

• Overseeing service sales and service support functions as well

• Acting as the point of contact between head office and zonal office for operations

• Conducted training for team members and store teams on key details including corporate policies, compliances and procedures necessary for effective operations

Major Accomplishments:

• Recognized by management for outstanding performance in Operational Excellence projects resulting in East region being awarded the Best Region as well as Best Stores in Operational Excellence.

• Played a vital role in sales contribution of the East region to the overall annual business plan of the CD&E business. East held a robust 40% share year on year with a value contribution of over $27m.

• Successfully managed store roll outs/layout changes for the CD&E business across the East region. PRECEDING ASSIGNMENTS

Senior Floor Supervisor Benet, Coleman & Co. Ltd., - Times Retail, India May 2005 – Apr 2006 Floor Supervisor (International Department) Benet, Coleman & Co. Ltd., - Times Retail, India Apr 2004 – Apr 2005 Trainer and Store R.J. Benet, Coleman & Co. Ltd., - Times Retail, India Oct 2002 – Mar 2004

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