Section Manager Sales Associate
Resume:
EDUCATION
UNIVERSITY OF THE EAST
Metro Manila, Philippines
BS in Electronics & Communication Engineering
**** – 1997
ALLAN
TOMISTA
PROFILE
A competent Individual with 15 strong
years of working experience on customer
service, retail sales in Fashion, IT and
Electronics.
Highly committed & motivated with
exceptional customer service and decision-
making skills. Strong work ethic,
professional demeanor & great initiative.
CONTACT
MOBILE NO.:
e-Mail address:
*************@*****.***
CHARACTER REFERENCE
Mr. Mohamad Elkayaji
*******.********@**********.***
Virgin Megastore TDM – AZADEA Group
Store Manager
Mr. Alvin Talaue
*****.******@**********.***
Virgin Megastore TDM – AZADEA Group
Department Manager
Ms. Julija Milosevic
******.*********@**********.***
Virgin Megastore TDM – AZADEA Group
Senior Sales Associate
WORK EXPERIENCE
AZADEA GROUP/ Virgin Megastore – Senior Sales Associate Oct. 2015 – Sept.2021 The Dubai Mall
Nov. 2012 – Sept. 2015 Burjuman Mall
Sept. 2011 – Nov. 2012 The Dubai Mall
Sept. 2009 – Aug. 2011 Mercato Mall
Working closely with the management team to ensure that store targets and KPIs are met or exceeded
Monitor dept. sales, best sellers and stock levels on a continuous basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times
Communicates directly with head buyers and supplier as per requirement stocks, internal transfer or return for non-moving products
Implement and monitor attachment selling tracker to ensure shop’s product attachment and margin are met or exceeded
Enforce up-selling and cross-selling within the team in order to maximize sales volume and ensure set targets are reached
Performs market study and knowing competitor offers
Ensure proper implementation of company policies and procedures for operational effectiveness
Watch for and recognizes security risks and thefts, attention to details for preventing or handling of these situations as far as possible in order to minimize losses. Ensuring security devices were installed and implemented at all times
Conducts stock inventory checklist to know discrepancy at earliest
In-line with the management team to handle store complaints in regards to customer service, refund and exchange or defective claims
Handles store stock defectives and coordinates to vendor
Control merchandising of products in order to display new releases and stocks to be on time, optimize sales and ensure it is in line with brand image and standards
Attends meetings and trainings to obtain proper communication and understanding of the business’ latest updates of products and services
Ensures that marketing programs are well implemented, properly adhered and related materials are displayed creatively
Orients and updates cashiers and sales staffs regarding on-going OBJECTIVE
To contribute my expertise in a fast-paced
work environment utilizing exceptional
Team management and support. Works
above & beyond management’s
expectations.
TECHNICAL SKILLS
Proficient in MAC OS, MS Office, Business
Correspondence.
Supports Procurement, Marketing &
Inventory department
Support store as a cashier
Valid UAE driving license
BEHAVIOURAL COMPETENCIES
Positive and Hand’s on attitude
Committed to Continuous Quality/Process
Improvement
Open to Continuous Development
Target driven
Resolves Conflicts Constructively
Flexible/Adaptable to Change
Punctual and works professionally
Ability to work well under pressure with
minimal supervision
Ability to interact with others in a positive
and sensitive manner
Provides outstanding administrative
support function efficiently
Performs challenging tasks competently
Excellent in verbal and written
communication
Fast Learner and Goal achiever
Delivers positive outcome
promotions diligently
Run daily department meetings in order to ensure all department activities, objectives and events are properly understood and communicated
Manage the department’s staffs by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achieved
Conduct on the job training, demonstration and instruction for newly joined and existing employees in order to support their development and ensure the highest standards of performance achieved
Plan and prepare staffs and brand promoters schedule on weekly basis and submit it to hierarchy
AZADEA GROUP - Virgin Megastore – Sales Associate
Jul. 2006 – Aug. 2009 Mercato Mall
Ensures that the shop floor and shelves are kept clean and tidy at all times
Greet customers in a friendly and courteous way on entry to the shop
Serve customers efficiently and courteously on the shop floor and in changing rooms in order to ensure the provision of the highest standards of customer service at all points in the shopping experience
Replenishes and re-merchandises stocks on the shop floor on an ongoing basis in order to ensure maximum range and size availability at all times
Help customers to try on clothes, providing advice on fit style, fashion and colour, if required in order to support decision/s
Select and help customers locating merchandise in order to meet their needs and desires.
Maintains knowledge of current sales and promotions, policies regarding payment and exchanges and security practices in order to ensure policies are adhered to all times
TOBY’S SPORTS AND HOBBIES – Sales Representative
Feb. 1998 – Mar. 2003 Ali Mall (Philippines)
Welcoming customers to the store and answer their queries
Assess customers’ needs and provide assistance and information on product features
Ensures high level of customer satisfaction through excellent sales service
Remain knowledgeable on products offered and discuss available options
Cross sell products and handle returns of merchandise
Comply with inventory control procedures
Contact this candidate