Service Officer Customer Care

PERSONAL

PROFILE

REBECCA ADEBAYO EBUNOLUWA

CUSTOMER CARE REPRESENTATIVE

No 18, Bulewomo street, Agbowo, Ibadan, Oyo State. Nigeria

+234********** ***********@*****.***

Nationality : Nigeíian Known

Languages : English, Yoíuba

Hobby : Reading

Religion : Chíistianity

CAREER

OBJECTIVE

I choose to woík in íeputable oíganizations, wheíe my skills will be effectively utilized. I am íeaching to offeí fiíst class solution that will enhance the accomplishment of the oíganization goals and objectives. DECLARATION Fíiendly and enthusiastic customeí seívice, with 3 yeaís of specialization in infoímation and technology. Able to leaín new task quickly and píoficient in gíowing key customeí íelationship. Repíesents the establishment with a fíiendly, píofessional demeanoí always. EDUCATION ľhe Gateway Polytechnic, Sapade, Ogun state. Higheí National Diploma (H.N.D) in Computeí science. Uppeí cíedit

2017

ľhe Gateway Polytechnic, Sapade, Ogun state

National diploma (OND) in Computeí science Uppeí

cíedit

2014

EXPERIENCE Ison Bpo Xpeíiences Limited Apíil 2021 till Date Customer Care Representative

Attending to customers’ needs about new charges

Handling customer complaints

Maintaining customer records by updating their account information.

Recommending potential products and services to suit a customer's needs.

Managing incoming calls and customer service inquiries

Generating sales leads that develop into new customers

Identifying and assessing customer needs to achieve satisfaction DAN HERIľAGE ľRAVELS AND ľOURS Febíuaíy 2020- Apíil 2021 Secretary

Receive and place telephone calls.

Attend to all customeís’ íequests.

AKMA SIGNAľURE HOľEL AND SUIľE Maích 2019 -Januaíy 2020 Front Desk Officer

Receive and place a telephone call.

Attending to customeís’ íequests.

Welcoming customeí

EDUWALľ CONCIERGE LIMIľED 2018-2019

Direct Sales Executive

Identifying business oppoítunities and píospects.

Selling píoducts by establishing contacts and developing íelationship with píospects National Youth Seívice Coíp at Ïaith of Ouí Ïatheís College, Owena, Osun State.

Class Teacher (NYSC)

2017-2018

ľaught biology and Infoímation communication and technology foí senioí secondaíyschool.

Píepaíe class íepoíts.

Assess students knowledge thíough tests and examination. REMO NORľH LOCAL GOVERNMENľ, REMO – Ode Remo,

Ogun

State, Nigeíia.

Customer Service Officer

2015-2017

Mail, fax oí aííange foí deliveíy of legal coííespondence to clients, witnesses and couítofficials.

Receive and place a telephone call. Oíganize and maintain law license, documents,and case files. • Schedule and make appointments. • Make photocopies of coííespondence document and otheí píinted mateíials. Díaft and type office memos.

ESO-E MICRO ÏINANCE BANK, SAGAMU, OGUN SľAľE, NIGERIA SIWES)

2013-2014

Student Industíial Woík Expeíience Scheme, Ogun State. Customer Care Representative

Receive and place a telephone call.

Attending to customeís’ íequests.

TECHNICAL

SKILLS

Computeí liteíacy

Good communication and customeí íelation skills

Píoficient with the use of the Customeí Lifecycle Management Softwaíe and Avaya TRAINING

AND

CONFERENCE

Cíeative ľhinking LinkedIn. Apí. 2020

Building Customeí Loyalty LinkedIn. Apí. 2020 Embíacing Unexpected Change LinkedIn. Apí. 2020

Empathy foí Customeí Seívices Píofessionals LinkedIn. Apí. 2020 PoweíPoint: Designing Betteí Slides LinkedIn. Apí. 2020

INTERESTS Leaíning

Music

ACTIVITIES

Reading

Leaíning

PERSONAL

STRENGTHS

Ability to cope undeí píessuíe and woík effectively in unfavouíable conditions. ľo ensuíe team spiíit in oídeí to achieve íesults

REFERENCE Available on íequest

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