Cynthia Jacob

Corporate Travel Agent

Oakland, CA 94607

adoi7q@r.postjobfree.com

415-***-****

To utilize my international rates skills, ticketing, customer service, bilingual ability in a position with a travel agency. I am willing to work on weekends, holidays, and overtime hours. Expertise Highlights

• Customer service, international travel, tourism, hospitality, and retail industries

• Worldwide geography and international travel document requirements

• Windows platform; Apollo, Sabre, and Amadeus airline reservations/operations systems

• Strong verbal and written communication skills

• Fluent in spoken English and Tagalog

• Ability to work under pressure, de-escalate problems, and achieve solutions Authorized to work in the US for any employer

Work Experience

Corporate Travel Counselor

Carlson Wagonlit - Oakland, CA

April 2013 to January 2021

Emergency Desk

• Handled all accounts for Carlson Wagonlit with passengers who had urgent needs

• Dedicated travel counselor to the Amazon account within CWT arranging all necessary travel for their employees

• Quick solving problems to make customers travel stress-free

• Issued tickets

International Rates Desk Agent

United Airlines - Chicago, IL

October 2009 to November 2011

• Successfully passed exam and training course to be a rates desk agent

• Manual construction/re-construction of airfares that will not automatically price by the computer

• Interpreting fare rules also knowledgeable in building pricing records/shells.

• Highly skillful in creating round the world fares and circle pacific fares

• Issued tickets

International Reservations Agent

United Airlines - San Francisco, CA

September 1992 to October 2009

Transferred from San Francisco to Chicago in 2003 due to office closure

• Promoted to the International Desk position after successful completion of test and training course

• Sold tickets and coordinated complex international itineraries

• Simplified ticket and baggage rules and restrictions for customers, including those of all airline network partners

• Informed and advised customers on TSA requirements

• Supported travel agency community to achieve sales to their customers

• Provided special services for Mileage Plus Premier Executives to ensure their stress-free travel Domestic Reservations Agent

United Airlines - Chicago, IL

January 1990 to September 1992

Sold tickets and coordinated domestic itineraries

• Simplified ticket and baggage rules and restrictions for customers

• Resolved problems and satisfied customer needs

Education

Academy of Travel - San Francisco, CA

Liberal Arts

University of Guam

High school diploma or GED

2 years college in Liberal Arts & Sciences

University of Guam - Mangilao, GU

Skills

• Tagalog

• English

• Multilingual

• Pricing

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