Patient Receptionist/customer service

Kelli Samuelson

**** ******* ***

Des Moines, IA 50321

Objective

To acquire a position in a business.

Have many years experience in business

And medical fields

Skills

Customer service, Excel,Microsoft,Outlook,Allscripts. Epic, Problem Solving Skills,EMR,Organization skills, Math Skills, HIPPA,Insurance knowledge,Typing skills, Multi-Tasking. Proper Phone etiquette EXPERIENCE

2020 to present Wolfe Surgery center

West Des, Moines IA 50265

*Registration

* Getting patient registered and signed in for surgery.

* Customer service.

* Getting charts prepared.

2015-2020 Unity Point. West Des Moines, IA

Patient Service Representative (PS

* Collecting Payments. Estimating what they owe when checking out.

* Checking In and Out Patients

* Answering phones. Taking messages,

* Medical Records and HIPAA policies.

* Registration and scanning Documents in chart.

* Verifying Insurance and Prior Authorization

* Managing Work Ques. Problem Solving

* EMR

2014- 2014 West Des Moines Public Schools West Des Moines, IA Bus Driver CDL-B

* Taking students to school and picking up

1995–2013 Iowa Clinic West Des Moines, IA

Medical Receptionists

* Answered customers concerns, questions and complaints

* Scheduled patient appointments

* checked patients in and out

* Administered clients charts with EMR (Electronic Medical Records)

* Collected over due payments and co-payments

* Scanning medical results and records

* Kiosk

1995–1995 Mercy Urbandale Medical Clinic Urbandale, IA Medical Receptionist/Medical Record Analyst

* Scheduling Appointments

* Checking In Patients and Checking Out Patients

* Filing Records in Charts

A1982-1995 Principal Financial Group Des Moines, IA Accounting Specialist Clerk

* Managed daily reports, ledgers, bank statements, and daily deposits

* Applied mortgage payments

* Took daily deposits of mortgage payments to the bank. Education

1981-1981 Grandview College Des Moines, IA Nursing No Diploma

1978-1981 Abraham Lincoln High School Des Moines, IA General Studies Diploma with Honors

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