Customer service

CURRICULUM VITAE

I am a personable and proactive Call Center Representative with 3 years of

experience working for as a call centre agent. My expertise is in customer service and sales. I take pride in representing my employer and make it my mission to leave customers happy when they hang up the phone.

Over the years I have mastered conflict management. I know how to de-escalate calls in a way that builds a positive customer experience. When dealing with customers, it is important to remember that you never know their story. Each time I am on the phone, I remember that it doesn’t matter if they are a one-time customer or a loyal follower. Everyone is equally important to us.

I pride myself on my stellar communication skills. I am diligent when it comes to documentation and I am adamant about learning new techniques to help me progress in my career.

I am confident that if hired as a Call Center Representative, I would be able to immediate add value to your team. My resume is attached for you to review and I am available to interview at your convenience.

Thank you for considering my application. I look forward to hearing from you! PERSONAL DETAILS

SURNAME : Mati

NAMES : Akhona

PHYSICAL ADDRESS : 491 Milkwoods

Victoria Drive

Port Elizabeth

6011

CONTACT NUMBERS : 078-***-****/061******* ©

EMAIL ADDRESS : ***********@*****.***

ID NUMBER : 880**********

HOME LANGUAGE : Xhosa

OTHER LANGUAGES : English, Zulu

GENDER : Female

EDUCATIONAL QUALIFICATIONS

TERTIARY EDUCATION:

Lovedale Public FET College : Intro Financial Management Year : 2007

Duration : 6 months

Subjects : Accounting, Communication, Computer &

Entrepreneurial Business.

School Attended : Richard Vara High School

Year 2006

Highest standard passed National Senior Certificate Computer Literacy: MS Word, MS Excel, MS PowerPoint, MS Outlook, Internet, MS Access, Pastel Version 10, MS Na-

vision

WORK EXPERIENCE:

Company : Haygrove Heaven Pty Ltd

Position : Receptionist

Duration : 1 Year (2015 - 2016)

Company : WNS

Position : Call centre Agent (1023)

Duration : 3 Years (2017 - 2019)

DUTIES:

• Meeting and greeting clients

• Booking meetings

• Arranging couriers

• Keeping the reception area tidy

• Answering and forwarding phone calls

• Screening phone calls

• Sorting and distributing post

• Well-organized

• Friendly and polite (manners cost nothing after all)

• Efficient

• Able to deal with difficult clients or customers(not everyone knows the manners

rule)

• Self-motivated

• Good with computer systems

• Have polished communication skills

• Customer Services

• Phone book queries

REFERRANCES:

Company: Haygrove heaven

Name & surname: Lukhanyiso Kaleni

Contact Details: 076-***-****

Company: WNS

Name & surname: S. Nchaupe

Contact Details: 067-***-****

Contact this candidate