Claims Clerk Benefits Administrator
Resume:
NTOMBIZODWA MLILO
Thokoza
*********@*****.***
IsiZulu, English, IsiXhosa, Sesotho
PERSONAL SUMMARY
I am a focused, goal-driven and enthusiastic young woman. I am eager to exercise the knowledge obtained from my experience to gain more skills in a challenging work environment while contributing to meet deadlines and produce deliverables expected of me. I enjoy working with and being part of a successful productive team, naturally possess excellent interpersonal communication. I aim to make meaningful contribution to the organization success when given an opportunity.
EDUCATION
Bachelor of Business Administration Management College of Southern Africa (MANCOSA)
JAN 2020 – IN PROGRESS
Human Resources Management Certificate University of Stellenbosch Business School
2019
National Senior Certificate Landulwazi Comprehensive High School
2012
EXPERIENCE
Administrator Programmed Process Outsourcing (PPOSA)
JAN 2021 – CURRENT
Responsible for recruitment from start to end.
Payroll – complete weekly timesheets and send to relevant wage clerk to process payments.
Compile report of hours for Contract Manager on a weekly basis from Time Zone system
Industrial Relations – administration of IR documents
HR operations – Ensure proper HR procedures and processes are always followed.
Order stationery and all office equipment needed.
Compile and send Payment requisitions to creditors’ department to make payments to vendors and suppliers.
Human Resources Coordinator Adcorp Group
AUG 2019 – MAY 2020
Facilitating human resources processes
Acting as a liaison between employees and insurance providers
Resolving benefits-related problems
Ensuring the effective utilization of plans related to HR programs and services
Administering skills and development plans, including enrollments, changes, and terminations
Answering employee requests and questions
Assisting with new employee hiring processes
Assisting with the performance review and termination processes
Assisting with the recruitment and interview processes, it in on interviews
Work closely with the payroll team to ensure correct information captured
Acting as a liaison between employees and payroll department
Capture leave for all employees and pull out monthly leave reports
Create and regularly update Trackers of, New starts, termination, S189, S197 and disciplinary register
File all IR Related documentation and follow up with the IR department for any outstanding CCMA documents
Benefits Administrator Adcorp BLU (Previously known as Staff U Need)
OCT 2018 – JUL 2019
Ensure all documents requested for UI19 submission, must be provided within a reasonable time, this includes, but is not restricted to: UI19; UI2.7 in case of maternity, Salary schedule, Confirmation of employment and Certificate of Service
Ensure all assignee and Department of Labour queries are handled professionally and promptly, ensuring that the business values are echoed in the level of service provided
Build relationships with Ops team to ensure efficient service delivery
Attend to all employees that walk into the branch for UI19 application
Print IRP5’s from AX upon request
Generate Trade letters when requested from site
Telephonic confirmation of employment
Assistance with any other admin related tasks as per management requirement
Update Benefit Tracker daily and sent to management weekly
Ensure that the Quality System is developed via personal input and implemented in the department through daily conduct;
Maintain departmental processes, procedures and policies
Ensure accurate record keeping of Temp IR Documentation;
Capture all disciplinary enquiries on IR Control List;
Generate IR reports for management as and when required;
Receive CCMA referrals and forward to Labour Relations Centre;
Provide disciplinary packs to IR consultants when needed;
Follow up on outstanding documents.
Training Administrator Staff U Need
APR 2017 – SEP 2018
Monthly training report with registers for HR to track spend
Confirming all students for training and booking of venues
Scheduling of training
Updating of Portfolio Of Evidence files for ERI and training matrix
Compile monthly training schedule
Proper administration and filing of all training related Documents
Organize and prepare training venues
Evidence of training and report on training evaluations
Compile weekly planning and training reports for line Manager
Complete monthly operations information and report for GM
Conduct Criminal checks on new resources and ensure they complete indemnity forms prior to the criminal checks
Compile site files for all the Project managers when requested
Assist in booking, coordinating and confirming medical bookings for assignees
Ensure that the medical Centre sends all the medical reports after medical has been done
Scan and save all received medicals and update on the POE with new medical dates
Assist with compiling Portfolio of Evidence for assignees who have been appointed for projects
Assist in calling and sending messages to relevant assignees prior to a project and ensuring that they have received all the necessary information regarding the project
Assist in providing UI19, Salary schedule, Confirmation of employment and Certificate of Service to the assignees when requested
Attend to employees that walk into the branch for UI19 application and Alexander Forbes Provident Fund
Print IRP5’s from AX for assignees
Assist in submitting withdrawals for Alexander Forbes Provident fund
Handle all telephonic queries and walk ins regarding the Alexander Forbes Provident fund withdrawal submissions
Safety, health and environmental Representative
Receptionist Fortress HR Solutions
FEB 2015 – MAR 2017
Welcome visitors and notify relevant staff members of their visitor's arrival
Safety, health and environmental Representative
General administrative functions
Responsible for switch board operation
Manage and maintain telephone list to ensure that it is kept up to date all the time
Dealt with filing
Assist with typing
Responsible for Signing off Deliveries
Dealt with Taking Messages from walk ins and telephonically
Sending Emails when requested to
Responsible for the boardroom bookings and Schedule meetings
Assisted with personalizing contracts and assignee advice forms for employees on sites
Receive and sort out mail and pass to relevant people
Extra Duties:
Assist in typing CV’s for the recruitment team
Assist in calling Candidates for interviews and Assessments
Ensure all CV’s are typed up correctly and are submitted on time
Assisted the recruitment department on shutdown in arranging inductions and medicals.
Involved in recruitment training and meetings
General worker Skill Services
SEP 2014 – JAN 2015
Responsible for filing of documents
Assisted with cleaning
Responsible for typing documents
ATTRIBUTES & COMPETENCIES
Excellent communication
Able to work under pressure
Time management
Team player
Attentive
Analysis
Problem solving skills
Planning and Organizing skills
Customer service
Administrative skills
Interpersonal skills
Computer literate (MS office, Contractor Zone, Time Zone)
OTHER
Certification
oMonitor and Control the Reception Area (NQF Level 3. US 13928) PMI
oBusiness Administration Services NQF Level 4 PMI
oWealthy me – Financial wellness course Worth
Course
oThe SmartScreen Application and Biometric integration MIE
oMicrosoft Excel Level 1 Torque IT
REFERENCES
Jacqueline Le Roux HR Manager – Staff U Need
Xee Wilding Human Resources Manager – Adcorp Group
Jenene Janse Van Rensburg Office Manager – Fortress HR Solutions
Contact this candidate