PERSONAL DETAILS

OF

LAVINE DENISE

WILLIAMS

Personal Details

Surname Williams

Name Lavine Denise

I.D. Number 770**********

Marriage Status Married

Language English/Afrikaans

Cell 083-***-****

076-***-****

Nationality South African

Criminal Records None

Driver’s License Code 8

Address 28 Daisy Road

Eldorado Park

1811

Personal Profile

I am a motivated and dilligent person and a firm believer in teamwork. I am always eager to learn and willing to take on new challenges, which are essential for growth, both professionally and personally. Teamwork is very important to me and always works till the task is done and sharing ideas within the team. I will commit myself to provide a valuable service to your business, in order to achieve world class excellence, and by working together we can achieve more.

Educational Qualifications

Highest Standard Matric (Senior certificate)

Subjects Passed English

Afrikaans

Business Office Practice

Economic and Legal Environment

Public Administration

Computer Practice

Courses Completed Fashion Design and Management College

Microsoft Word & Microsoft Excel

Call Centre Training

Institute of bankers, Banking certificate

Course in progress Studying my First year in

Human Resources Management (HRM)

Communication Skills Good Communication and telephone etiquette

Computer Literacy and application

Analytical and problem solving skills

Good administrative and writing skills

Last Employment

Name of Company DSG (Digital Solutions Group) -present

Positions Customer Relations Manager

Department 1 KFC Customer Care

Duties Administration, Uploading and changing all data

Complaints query resolution, Social media Complaints

Outbound calls. Provide customers telephonic feedback.

Complaints query resolution. Liaise directly with office

Social Media related complaints to be resolved in time

Liaise directly with Head Office

Department 2 Gautrain Customer Care

Duties Customer care for Gautrain. Receiving inbound and

Outbound calls. Providing customers

feedback telephonically. Uploading of daily

complaints, web related.

Department 3 Famous Brands

Duties Customer Care for famous Brands. Receiving inbound

and outbound calls, provide feedback telephonically.

Uploading email and web complaints.

Environment Customer Service driven

Importance Providing an excellent service to clients. .

Reference Daryl Shapiro (Manager 082*******)

Name of Company Absa Contact Centre (2004 April -2008 June)

Position Call Center Consultant (Specialist)

Department Absa Vehicle & Asset Finance (Settlements)

Duties Quoting settlements to both dealers and customers

Environment Excellent teamwork and customer service driven

Importance Providing excellent service for the client telephonically by

being passionate for customer delight

Reference Emmet Taaibosh (Teamleader)

Contact Number 011-***-**** / 083-***-****

Reason for Leaving I started my own business venture

Employment History

Company: First National Bank, November 1998 -1999 October / (IBC Retrieval Clerk)

/Temp position

-Provided phone-in information service to customers regarding new product, customer queries and provide excellent client service, Retrieval Clerk, Branch Queries.

Company: First National Bank, 1999 November -2000 July (Bank Teller) Temp Position

-Bank Teller, Client services, dealing directly with clients.

Company: First National Bank 2000 July –September 2000 (Hr Department Administration Clerk) Temp Position

-Resolve all staff related queries and HR related queries.

Company: First National Bank October 2000 –January 2003 (Query Consultant) Temp Position

-Sweeping of account, branch & client queries, statements.

Company: Fempower Recruitment Agency 2003 February –October 2003 (Data Capturer/ Receptionist) Permanent Position

-General office duties, data capturing and general office duties

-Reason for leaving: no scope within company

Company: Nedlac Proudly South Africa 2003 October – 2003 November / Temp Position

General office duties which include assisting with customer queries, filing

And other related duties.

Company: IEC Call Center 2003 December –April 2004 / Temp Position

Call Center consultant

Contact this candidate