Receptionist customer relations manager
Resume:
PERSONAL DETAILS
OF
LAVINE DENISE
WILLIAMS
Personal Details
Surname Williams
Name Lavine Denise
I.D. Number 770**********
Marriage Status Married
Language English/Afrikaans
Cell 083-***-****
Nationality South African
Criminal Records None
Driver’s License Code 8
Address 28 Daisy Road
Eldorado Park
1811
Personal Profile
I am a motivated and dilligent person and a firm believer in teamwork. I am always eager to learn and willing to take on new challenges, which are essential for growth, both professionally and personally. Teamwork is very important to me and always works till the task is done and sharing ideas within the team. I will commit myself to provide a valuable service to your business, in order to achieve world class excellence, and by working together we can achieve more.
Educational Qualifications
Highest Standard Matric (Senior certificate)
Subjects Passed English
Afrikaans
Business Office Practice
Economic and Legal Environment
Public Administration
Computer Practice
Courses Completed Fashion Design and Management College
Microsoft Word & Microsoft Excel
Call Centre Training
Institute of bankers, Banking certificate
Course in progress Studying my First year in
Human Resources Management (HRM)
Communication Skills Good Communication and telephone etiquette
Computer Literacy and application
Analytical and problem solving skills
Good administrative and writing skills
Last Employment
Name of Company DSG (Digital Solutions Group) -present
Positions Customer Relations Manager
Department 1 KFC Customer Care
Duties Administration, Uploading and changing all data
Complaints query resolution, Social media Complaints
Outbound calls. Provide customers telephonic feedback.
Complaints query resolution. Liaise directly with office
Social Media related complaints to be resolved in time
Liaise directly with Head Office
Department 2 Gautrain Customer Care
Duties Customer care for Gautrain. Receiving inbound and
Outbound calls. Providing customers
feedback telephonically. Uploading of daily
complaints, web related.
Department 3 Famous Brands
Duties Customer Care for famous Brands. Receiving inbound
and outbound calls, provide feedback telephonically.
Uploading email and web complaints.
Environment Customer Service driven
Importance Providing an excellent service to clients. .
Reference Daryl Shapiro (Manager 082*******)
Name of Company Absa Contact Centre (2004 April -2008 June)
Position Call Center Consultant (Specialist)
Department Absa Vehicle & Asset Finance (Settlements)
Duties Quoting settlements to both dealers and customers
Environment Excellent teamwork and customer service driven
Importance Providing excellent service for the client telephonically by
being passionate for customer delight
Reference Emmet Taaibosh (Teamleader)
Contact Number 011-***-**** / 083-***-****
Reason for Leaving I started my own business venture
Employment History
Company: First National Bank, November 1998 -1999 October / (IBC Retrieval Clerk)
/Temp position
-Provided phone-in information service to customers regarding new product, customer queries and provide excellent client service, Retrieval Clerk, Branch Queries.
Company: First National Bank, 1999 November -2000 July (Bank Teller) Temp Position
-Bank Teller, Client services, dealing directly with clients.
Company: First National Bank 2000 July –September 2000 (Hr Department Administration Clerk) Temp Position
-Resolve all staff related queries and HR related queries.
Company: First National Bank October 2000 –January 2003 (Query Consultant) Temp Position
-Sweeping of account, branch & client queries, statements.
Company: Fempower Recruitment Agency 2003 February –October 2003 (Data Capturer/ Receptionist) Permanent Position
-General office duties, data capturing and general office duties
-Reason for leaving: no scope within company
Company: Nedlac Proudly South Africa 2003 October – 2003 November / Temp Position
General office duties which include assisting with customer queries, filing
And other related duties.
Company: IEC Call Center 2003 December –April 2004 / Temp Position
Call Center consultant
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