Software Developer/Analyst/Tester/
Resume:
Conway, SC *****
**********@*****.***
JENINE SUPRANO
OBJECTIVE
To further advance within the Information Technology Environment by obtaining a position with a progressive organization that will:
capitalize on my current technical skills involving over 15 years of MUMPS Programming and full understanding of the entire Software Development Life Cycle in both Agile and Waterfall methodologies
provide team support through sharing my extensive knowledge of the Financial and HealthCare Industry, particularly within the VA world
benefit from my 8+ years M VistA experience including my current Government Clearances
provide opportunity for technological growth and professional advancement
SKILLS & ABILITIES
VistA MUMPS DSM Cache Mumps Intersystem IDX Legacy Greystone GTM Sanchez
Applications FileMan VA GUI Packages FORUM Relational Database VA Software Library Team Play (Primavera) TMS IDX Profile Anyware Profile Shell Scripting MSM Workstation InterSystems Cache Studio IRIS Terminal Emulation Software Secure Shell (SSH) Reflections Pro-Path SharePoint Change Management CPRS Confluence MS Teams RPC Protocols SOAP IBM Rational Databases
Clearances – Department of Veteran Affairs – Moderate Level Clearance HIPAA Medical Information and Security – Private Clearance
TECHNOLOGIES
MS Project 2010 Microsoft Office 97, 2000, XP, 2010, 2013, 365 Power Point Word Excel Lync MS One-Note Skype Slack Microsoft Azure
Operating Systems - Windows 95, 98, 2000, NT, XP, Vista, Windows 7, Windows 8, Windows 10
Other - Unix VMS HL7 ODBC drivers TCP\IP Protocols VB 6.0 VB Scripting SQL Programming and Table Creation COBOL C++ Dream Weaver Crystal Reports Node.js scripting API and Broker Protocols Cache Object Scripting GitHub Rally ICR’s
PROFESSIONAL
EXPERIENCE
HENRY ELLIOT VIA ABLEVETS 01/2021 – 03/2021
VistA Software Developer – contracted out to the Veterans Affairs to assist with the CCAD project
Job Responsibilities: Participate in a short project, 3-6 month duration, supporting VA software releases for Integrated Billing and Accounts Receivables within Community Care in an Agile environment. Support IB and/or AR processes, provide complete understanding of communication between the packages. Create and enhance Mumps programming in VistA, complete primary and secondary reviews, research and evaluate programming standards, provide insight on developing and supporting new requirements. Create and maintain patch descriptions and KIDS builds, track issues via Jira Software, participate in Scrums, provide expertise in VistA’s FileMan and Data Dictionary applications.
Duties: Work in a team environment to support data within shadow synchronization. Identify, repair, solve objects, solve classes, provide global maintenance, support HealthShare languages, and maintain VistA Extraction. Use Cache and Cache Object technologies required to maintain VistA Extraction. Provide complex support and understanding of VistA’s Integrated Billing application. Develop end-user Community Care Reporting per client’s specifications and provide weekly demos to collaborate with deliverables. Manage messaging support using HL7, maintain database configurations through IRIS, develop, code, test, and troubleshoot system software using Intersystems IRIS.
BT&JS CONSULTING 04/2020 – 12/2020
Software Developer/General Laborer/Administration/Computer Repair and Networking
Complete local projects/ via word of mouth recommendations from local job sites including Facebook Marketplace, LinkedIn, Craigslist gigs, SC Works, and Monster job boards.
Job Responsibilities: Freelance computer tech with variety of administration skills, in addition taking on general contracting/labor positions including cleaning, construction site cleanup, training users on social media, courier services, printing and organizing payroll, customer service, and computer programming/software development responsibilities. This includes being a multi-talented sales representative consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced laborer with over 3 years of experience in Construction. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits and adhering to deadlines. Additional job experience includes Insurance Sales, Telemarketing, and answering phone calls and messages for Customer Care Centers.
Duties:
Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
Submitted and tracked orders
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Created PowerPoint presentations for business development purposes
Measured out jobs and calculated materials needed
Prepared and cleaned construction sites by removing debris
Provided outstanding customer service
Assisted customers by answering questions and fulfilling requests
Listened to customer needs and desires to identify and recommend optimal products
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Applications/Software/Roles: VPN, Cache Object scripting, Social Media, Payroll Printing (Adobe, Microsoft Office, Printing Applications), Skype, MS Teams, Pulse Secure, Symantec Endpoint Encryption.
DBITPRO 09/2017 – 11/2019
Lead VistA MUMPS Developer – contracted out to the Veterans Affairs to assist VistA Security Remediation project
Job Responsibilities: Manage Mumps Development Team by coordinating requirements, schedules, assignments, and activities in an Agile environment; researching and evaluating complex business systems to determine security risks, analysis outside applications, develop remediation for any security risks identified. Perform analysis and resolve problems to proactively prevent problems from occurring. Perform technical evaluation of products. Work with users to define system requirements and create resolution. Provide oversight and guidance of new initiatives ensuring adherence to technical and architectural guidelines this includes awareness to team members in accordance with Veterans Affairs Compliance.
Build software using the MUMPS language and technologies with HL7/VistA experience, create routines from scratch, configure existing systems and provide user support, write functional code with a sharp eye for spotting defects, work as a team player and excellent communicator, analyze customer needs and develop overall concept and design objectives, create software in a variety of programming languages and for a variety of IT software applications, analyze existing customer software, identify any faults in the software from reported issues at a functional level, achieve goals to work with internal teams to design, develop, and maintain software in both Mumps and Cache Mumps. Convert RPC’s into JSON, XML, and ObjectScripts. Support development accounts through Microsoft Azure software – create data structures, define globals and namespaces, manage security and user accounts using IRIS Management Portal. Develop classes, create new development accounts through Microsoft Azure software – create data structures, define globals and namespaces, manage security and user accounts using IRIS Management Portals. Review connectivity and middleware applications that communicate with VistA via Broker calls including CPRS, RPC’s, API’s and ICR’s. Evaluating data being transmitted to and from VistA, adding journaling to pinpoint database updates to review for any security breaches, evaluating every hit on the VistA database and extensive use of FileMan and the Data Dictionary.
VistA Packages/Software: Cache Studio, Intersystems Cache, FileMan, PackMan, FORUM, RPC Broker, CPRS, FileMan, Kernel, IBM Rational Tools Suite, Rational Jazz Suite (RTC), VDL, ProPath.
LOCKHEED MARTIN/LEIDOS/SMS 09/2016 – 09/2017
Lead VistA MUMPS Developer – contracted out to the Veterans Affairs to assist
Enrollment System Modernization project
DSM and Cache MUMPS Programming: Lead applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms. Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives. Design advanced systems by researching and evaluating complex business systems to develop detailed understanding of user needs. Design, implement, analyze, and modify systems for various applications. Perform analysis, write program specifications, and develop designs for medium to large size projects. Perform analysis and resolve problems to proactively prevent problems from occurring. Perform technical evaluation of products. Work with users to define system requirements and create resolution. Develop solutions and make decisions that impact projects and staff members. Work with development team to ensure current system is properly maintained and supported and ensure no degradation of system capabilities as new functionality is introduced. Provide Business Architecture support to the program. Provide oversight and guidance of new initiatives ensuring adherence to technical and architectural guidelines this includes awareness to team members in accordance with Veterans Affairs Health Care Enrollment sustainment and Modernization program.
Job Responsibilities: Lead activities of MUMPS development for a high visibility VA customer to define site objectives by analyzing user requirements; envisioning system features and functionality. Lead design and development of MUMPS Health Care user interfaces to internet/intranet applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests. Ensure appropriate communication with all departments and stakeholders on the status and progress of the integration on the project/contract. Identify, resolve, and communicate project issues to all key stakeholders in a timely manner.
VistA Packages/Software: Cache Studio, Intersystems Cache, FileMan, PackMan, FORUM, Scheduling, Ambulatory Care, PCE, Scheduling, LAB, Clinical Reminders, Enrollment System (HEC), Registration Eligibility & Enrollment, IBM Rational Tools Suite, Rational Jazz Suite (RTC), VDL, ProPath.
HEWLETT PACKARD ENTERPRISE 09/2014 – 07/2016
VistA MUMPS Developer – contracted out to the Veterans Affairs to assist Camp Lejeune Veterans (CLV) Project
DSM and Cache MUMPS Programming: Design and code new functionality and enhancements for project support and development of downstream VistA applications affected by CLV eligibility. Analyze and interpret highly specialized technical requirements to create MUMPS code, supporting technical manuals, and documentation associated with the Business Design Specifications for CLV. Follow project through full software lifecycle development, provide application modernization experience, and provide ability to advise the client on coding and performance recommendations. Participate in code preparation, review, documentation, and execution of unit testing, Write System Design Document (SDD) and Interface Control document (ICD) along with other documentation (Patch Descriptions, CIF, User Manuals, Technical Manuals, Primary and Secondary Developer Review Checklists, Product Builds, RTM, etc.) as designated within the ProPath process and SACC Coding Standards.
Job Responsibilities: Work with the CL-V Project Team members to analyze existing M code and develop M code as it relates to business/technical requirements in the VA’s legacy VistA Enrollment System and downstream VistA applications. Follow VA standards and directives as specified in VA PD ProPath and PMAS. Develop Technical and or Unit Test artifacts. Assist SQA with application training usage and testing documents.
VistA Packages/Software: FileMan, PackMan, FORUM, Scheduling, Ambulatory Care, Pharmacy, CPRS, Clinical Reminders, Enrollment System (HEC), Registration Eligibility & Enrollment, IBM Rational Tools Suite, Rational Jazz Suite (RTC), VDL, ProPath.
INSIGNIA TECHNOLOGY SERVICES, LLC 11/2013 – 09/2014
Vista MUMPS Developer – contracted out to the Veterans Affairs to update and deploy
code for the HEC Call Center which includes nationwide and VAMC calls
DSM and Cache MUMPS Programming: Project support and project development for VistA to HEC ES interface for the CLVS Project. Analyzed impact to over 15 VistA Packages, HEC ES and CPRS software applications for Camp Lejeune. Conducted training sessions for multiple software packages and VistA navigation for additional team members. Assisted with new employee interviews for expanding support team. Coordinated all deliverable documentation and maintained all developers’ notes. Created and updated patches, builds, and hostfiles for transport and implementation. Conducted upload and install for releases to SQA for testing and training purposes. Conducted and assisted with Primary and Secondary Developer Checklists, assigned tasks and requirements to testing team, analysts, and other developers in order to coordinate workload throughout multiple sprints and phases in the Releases. Completed weekly demonstrations to provide updates to VA on progress and show development work completed. Participated in all stages of the Agile Development Life Cycle.
Vista Packages: FileMan, PackMan, FORUM, Enrollment System (HEC), Registration Eligibility & Enrollment, Scheduling, Patient Care Encounter, Patient Treatment File, Integrated Billing, Pharmacy
Documentation: Patch Description, Install Instructions, Interface Control Documents, System Design Documents, Requirement Specification Document, Development Notes, Code Stream, Requirement Traceability Matrix, Use Cases/Test Cases
Job Description: Responsible for updating various modules of the Veterans Health Information Systems and Technology Architecture (VistA) using MUMPS-VA. Ability to analyze requirements, design, develop, debug, unit test, document, and support development. Troubleshoot production problems and analyze performance. Comply with VA policies and procedures. Assist leadership and coordinate with development team to meet customer requirements.
Experience: VA specific experience in MUMPS programming, experience with HL7 messaging standards for healthcare data, experience with VistA/HL7 messaging as used in the VA Enrollment System.
JUDGE TECHNOLOGY SERVICES, LLC 09/2012 – 11/2013
DSM MUMPS Programmer/Analyst – contracted out to Quest Diagnostics Worcester MA for Epilepsy Project development
MUMPS Programming: Short term project to support the development, testing, and documentation for a new Government Health Care Regulated Laboratory test relating to Epilepsy Profiles. Contracted to assist small team to review new test codes and develop implementation strategies. Contract also involved additional production support and error handling for instrument updates using HL7 Interfaces for the Worcester Laboratory.
Job Description: Conduct system analysis by researching customer needs and system requirements. Perform in-depth data analysis and research for all aspects of patient order entry and results processing for Epilepsy Tests. Develop, implement, and test new products, programs, and systems to satisfy client’s specifications. Participate in all phases of systems development. Perform and document system tests for production implementation.
Time Management: Ensure customers remained informed on the status of their service requests as progress is made and as deadlines approach. Improve leadership abilities while working in a team environment. Perfect multi-tasking and self-prioritization abilities by maintaining steady work load under minimal supervision. Willingness to assist in other areas during downtime involving QA testing cycles to maintain project deadlines.
HP SERVICES 09/2011 – 07/2012
VistA MUMPS Developer – contracted out to the Veterans Affairs to assist Laboratory Redesign Project Team (LSRP) and HL7/HLO interface support
DSM and Cache MUMPS Programming: Design and code new functionality and enhancements for project support and development of HL7 interfaces on VistA System. Participate in code preparation, review, document, and execute unit testing, Write System Design document (SDD) and Interface Control document (ICD) along with other documentation as designated within the ProPath process, Assists with test plan and scripts utilizing Rational tools including ClearCase, ClearQuest, and Requisite Pro.
Job Responsibilities: Project Support and Project Development for HL7 interfaces for LSRP Project. Production Support and enhancements and troubleshooting VistA Messaging, support error processing, orders/result processing, start/stop messaging links and background jobs, troubleshooting patient registration information for sending and receiving messages back and forth between CPRS and Cerner.
VistA Packages/Software: FileMan, PackMan, LAB, Health Eligibility Center (HEC), Registration Eligibility & Enrollment (RE&E), CPRS, Cerner, DSS
QUEST DIAGNOSTICS, INC 05/2006 – 09/2011
Systems Analyst and MUMPS Programmer - FTE position on-site for Production Support and Product Enhancement through systems analysis and MUMPS development for the Quest Health Care laboratory system.
DSM MUMPS Programming: Develop, design, test, and install application software in a high paced environment; Coding for the launch of new products and enhancements for existing products; Demonstrate effective troubleshooting and problem prevention skills on daily tasks; Ability to create, analyze, review specific programs and applications for customer evaluation purposes; Perform tests for production implementation; Update and install routines for a more effective and stable production environment.
Analyzing: Develop system analysis skills by researching customer needs and system requirements; Demonstrate excellent communication skills, both written and oral; Enhanced documentation abilities; Familiarity with all Health Care and Medical terminology; Perfect user documentation, system documentation, and detailed test plans for project implementations; Performed in-depth data analysis and research abilities; Research all aspects of Health Care Applications including Patient Registration, Billing, Order Entry, Results Processing, Background Jobs, etc.
Customer Service: Demonstrate concern for meeting internal and external customer needs; Exceed customer expectations; Assist in end user training and system support; Maintain effective relationships with customers while gaining trust and respect; Customize procedures, reports, and functionality to meet customers’ expectations cost effectively and efficiently; Develop user training abilities; Posses strong customer oriented problem solving abilities.
Quality Assurance: Assist in improving work methods and outcomes while looking beyond the requirements of the job; Continually look beyond the requirements of the job for improvements of overall operations; Actively look for opportunities to improve work methods and outcomes; Continuously seeking avenues for growing professionally; Actively pursue new learning opportunities; Develop procedures, protocols and documentation for departmental purposes.
MATLEN SILVER INC. 12/2003 – 09/2006
MUMPS Programmer/Systems Analyst: Consultant for Merrill Lynch
Position: Contracted to take over production support, maintenance, and enhancements of the Financial Advisory Divisions’ Automated Registration System. The system was currently being supported by the Jacksonville Solution Center with negotiations for decommissioning the Licensing and Registrations system, which would be re-written and converted to an outsourcing company. Contract position consisted of minimal supervision and sole ownership.
System: Current system, MARS is Micronetics Standard M with extensions of the ANSI Standard Specification MUMPS - Massachusetts General Hospital Utility Multi Programming System. Platform consists of a MUMPS database, Microsoft MSM Server for Windows, and a Visual Basic Front End. This system interacts with several other types of applications including:
External SQL calls, Visual Basic and the use of VB Scripts, Oracle Databases and TCP/IP Protocols, DSN connections to import and export external data, Kermit Scripts, Automated Scheduler.
Responsibilities:
perform system tests and maintenance for current production support environment
handling of user complaints, research requests, inquires, daily error trap and system performance evaluation
design, develop, and maintain code for application customizations requested per client
assist business in meeting current requirements for application enhancements
comply with Financial Registration Regulations
design and code several custom features to current application
oi.e. automated module for applying registration fees for new brokers
oi.e. automated scheduler routines for reoccurring tasks and reports
oi.e. redesigned and implemented electronic data exchanges and transactions to and from the MUMPS database
oi.e. enhanced code for journal fee entries for billing applications related to registration fees
research and trouble shoot custom features including synchronization between multiple databases/platforms
maintain Advisor/Branch Office data between multiple applications
create and support multiple in-bound and out-bound data extracts used by third party vendors
responsible for maintaining database integrity, server stability, server upgrades, and 24 by 7 support
coordinate down time for system upgrades and plan disaster recovery specifications
perform and enhance yearly Annual Renewals Registration System
maintain access and security for current and new users
Documentation:
Responsible for researching and documenting specific aspects related to Financial Advisor termination and processing rules. Providing documentation for data mapping, cross map codes, process flows and business process rules not only for current clients but also for the outsourcing company related to the development of the new system. Creation of numerous design specifications documents to assist with data conversion. Re-wrote the current documentation for the Annual Renewal Process (RAR) - a 4-month long yearly process that reviews current registrations, allows Financial Advisors the opportunity to make changes to their registrations through a Power Builder Application, applies and process fees to the General Ledger, and interacts with Federal Regulatory agencies to synchronize all updates.
Additional:
Took opportunity to expand knowledge base and skill set by actively seeking to assist on other projects not related to the MUMPS contract position. In order to learn the new applications, volunteered to take over daily assignment of work tickets through Remedy Queue for entire JSC Department, which is responsible for over 32 different types of applications. Begin supporting creation of new users on Web Based Applications. Performed initial research by establishing connections and database tests through DSN, Telnet, ping, and TCP/IP protocols. Researched discrepancies and minor updates to invoices on Oracle based applications and Billing applications using SQL statements. Took over monthly Oracle Table upload maintenance on the SEC13 application. Responsible for client interaction for requesting and processing data downloads using the COVER application. This application uses a Power Builder front end, downloading data off the mainframe during nightly jobs, and uploading the data into a formatted Access Database for Compliance Officers.
ADDITIONAL
EXPERIENCE AND INFORMATION
COVENTRY HEALTH CARE, INC 2001 – 2003
Application Support Programmer Analyst
Programming: Develop, design, test, and install application software for Health Care Industry on a MUMPS platform; Coding for the launch of new products and enhancements for existing products; Demonstrate effective troubleshooting and problem prevention skills on daily tasks; Strengthen ability to create and analyze specific programs and applications for customer evaluation purposes; Perform tests for production implementation; Update code and routines for a more effective and stable production environment.
Analysis: Develop system analyst skills by researching customer needs and system requirements; Demonstrated excellent communication, abilities; Familiarity with all Health Care and Medical terminology; Perfect user documentation, system documentation, and detailed test plans for project implementations; Proven in-depth data analysis and research abilities; Research all aspects of Managed Care Applications including Claim Processes, Member Contracts, Group Administration, Referrals, Group Benefits, Night Jobs, EOB’s, etc.
E-PROFILE – FINANCIAL TECHNOLOGY SERVICES 1999 – 2001
Database Administrator – Entry Level
Duties: Assisted in the initiation of a Database Administrator Department, Support on-line bank operations on Unix and VMS platforms; Create, implement, and monitor new directories per client’s specifications. Support database integrity.
Programmer – Entry Level
Duties: Developed, implemented, and tested new products, programs, and systems to satisfy clients specifications; Analyzed current production processes and programs for systems development and support; Participated in all phases of system development life cycle and performed system tests for production implementation; Designed, wrote, and implemented unique programs; Coded, tested and debugged relatively complex computer programs.
EDUCATION
INDIANA UNIVERSITY OF PENNSYLVANIA – INDIAN, PA – MIS 1995 - 1998
Indiana University of Pennsylvania, Indiana, PA 15705
B.S. Management Information Systems GPA: 3.3
Relevant Courses: Computer Literacy, Visual Basic, COBOL, Information Systems: Theory & Practice, Business Systems Technology, Advanced COBOL, Database, Systems Analysis and Design, Networking I.
INDIANA UNIVERSITY OF PENNSYLVANIA – INDIAN, PA – OS 1995 - 1998
Indiana University of Pennsylvania, Indiana, PA 15705
B.S. Office Systems (Business Systems Technology) GPA: 3.5
Relevant Courses: Administration and Management Concepts, Business Systems, Statistical Analysis I and II, Management: Theory & Practice, Customer Service/Management Relations.
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