Right of Way Agent/Admin Project Coordinator
Resume:
KAREN WHEATON
Las Vegas NV **145
*********@*****.***
Work History
Admin Project Coordinator/Right of Way Agent l
TrueNet Communications Dba Cox Communications
October 2017- Present
Job Duties:
● Manage and coordinate projects to ensure execution of all tasks.
● Provides project document management support to cross-functional teams by assisting in the administration, archive and tracking of essential documents of assigned projects.
● Collaborates closely with program managers across departments to provide support for all aspects of and project planning/management.
● Create, maintains and reports on operating data (including revenue, cost or productivity data) related to department or function.
● Provides support and assistance to project manager(s) in completion of all required tasks to meet departmental and project goals as it relates to project document management requirements.
● Ensures project milestones are maintained (including financial and quality milestones where applicable), and that associated work breakdown structure and deliverables are updated as directed by the Project team.
● Data entry, prepares and submits applications for approved permits and barricades, creates and maintain excel trackers for various reporting of current and updated workflow process status and completes follow-up tasks to keep timelines on schedule.
● Administer ongoing programs, which require collecting, summarizing, and communicating data.
● Provide instructions for required information and ensure that all required data is submitted on a timely basis.
● Effectively communicate project planning, timelines, progress and critical path issues to program management leaders.
● Maintains and manages the permitting workflow project plans, project schedules, work hours, budgets and expenditures.
● Manage scope creep through client change orders and internal change orders as required.
● Ensure that all project documents are captured and files are categorized and well organize
● Generate and analyze weekly production reports and develop new reports as needed Cashier - Lead
Pilot Flying J Travel Center
June 2017- October 2017
Job Duties:
● Error free cashiering and heavy cash handling of large sums, balancing end of shift totals.
● Verify customer's identity to authenticate account authorizations and verifications of cash advances, payroll check cashing, and credit card prices-sing of all types of cash advances and/or corporate fuel credit card purchases.
● Process various types of club members rewards card points used for cash purchases or transactions, gaming voucher cash-outs, apply bill payments, deposit slips, receipts and other related documents.
● Validate and establish prices of products with price labels for the bar code scanning system. Maintain neat and well organized fuel desk and checkout areas.
● Assist customers using the Transflo or the kiosk systems. Process refunds and exchanges transactions.
● Build retail displays for featured sale items to promote store sales.
● Perform daily shift change cash audits, cash drops, loans and large amounts for cash withdraws using the cash recycler.
● Selling Money Orders and processing Western Union Money Services, bill payment/utilities for outside vendors in accordance with the company's established procedures and policies Community Outreach Coordinator
E-Study Site Clinical Research
June 2015- June 2017
Job Duties:
● Organize outreach activities for agency while identifying, locating and linking underserved and disproportionately represented HIV positive persons who are not currently part of the local Ryan White C.A.R.E. Act continuum
● Collaborate with Clark County Health District to perform outreach to clients incarcerated in the local, county and city jails and the women’s prison
● Meet with HIV positive inmates, assessing their discharge plans and organize a continuum of care upon their release into the community
● Coordinate and supervise activities at health fairs and festivals tailored to various socio-economic groups to educate and familiarize the public with prevention, methods of transmission, education, public awareness, and available care to HIV positive persons and the public. Multi Media Executive Account Manager
Las Vegas Review Journal
November 2011- June 2015
Job Duties:
● Manage the advertising activity of business accounts. Manage general activities include forming and directing the business strategy for advertising, implementing advertising campaigns and supervising various advertising-related departments and individuals
● Estimate client campaign budget and approve the advertising material, as well as evaluate the campaign's overall performance following its conclusion
● Identify business opportunities for prospects. Sell products by establishing contact and developing relationships with prospects; recommending solutions
● Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
● Prepare reports by collecting, analyzing, and summarizing information
● Maintain quality service by establishing and enforcing organization standards
● Maintains professional and technical knowledge by attending educational workshops
● Contribute to team effort by accomplishing related results as needed
● Presentation Skills, Client Relationships, Negotiation,Prospecting,Meeting Sales Goals,
● Create New Ad Material, mock Graphic Designs and Sales Planning Administrative Office Assistant ll
Clark County Recorder’s Office
December 2007- May 2011
Job Duties:
● Records & Research/Recordation Technician
provided information to customers for public recorded documents, marriage certificates, foreclosures, and liens etc…
● Provides customer service to internal or external department clients by performing a variety of moderately difficult to complex administrative support activities contributing to efficient office operations and using a thorough understanding of department and County programs
● Customer assistance with records and research for front and back office needs with no supervisory assistance.
● Experience in phone center experience as well as one on one front line customer service resolution, Heavy cash handling. End of day balancing personal bank
● Training to operate all front and back office machines and computers
● Meeting deadlines and providing reports for end of the day workload and productivity. HR Admin Assistant/Payroll- Office Coordinator
Labor Systems/Allied Forces
August 2005- June 2007
Job Duties:
● Manage timesheets and earned compensation, issued and prepared employee payroll check
● Enforced company policy rules and regulations and implemented disciplinary actions including termination of employment if necessary
● Represented the company and department effectively in meetings; interaction with management and employees, announcements and new policies communicated effectively orally and in writing
● Prepared clear, concise and accurate reports, correspondence and other written materials use computer tools and software for test scoring and recruitment/selection support
● Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations; organize and maintain specialized files
● Included supervision of 100+ temporary workers, interview screening, data entry, data processing, managing new/old customer accounts
● Job Placement for temporary day laborers, conducted safety training and random jobsite safety inspections
● Reconciled daily petty cash advances reports. Administered drug tests screenings for new hire laborers, interviewed and selected new employees, schedule orientation and training for new hires
● Maintained and prepared weekly invoices, inventory, A/P, A/R for 50+ vendors, processed and verified employees Box Office Ticketing Agent
Aladdin Casino & Resort
October 2004 - June 2005 (seasonal employment)
Job Duties:
● Included sales transactions and distribution of tickets for current or upcoming box office and showroom events.
● Responsible for maintaining daily reports and cash balances at the end of each shift.
● Provides guest with excellent customer service by assisting with resolving any problems and/or questions they may have concerning current or upcoming calendar events.
Dispatch Technical Support Supervisor - Call Center Manager Cox Communications Inc.
May 1999 - September 2004
Job Duties:
● Delegated various job tasks for frontline employees and overseeing the daily operational needs to maintain the department's budget.
● Administered 5 Star Panel interviews for new hires and developed training curriculum.
● Administered monthly one on one coaching, facilitated weekly team meetings as well as prepared employee annual performance reviews for 12 direct report employees
● Resolved escalated customer complaints to promote customer satisfaction and best practices to prevent potential loss of revenue and subscribers.
● Daily interaction with field service supervisors and technicians as well as weekly meeting with other department heads for process improvement for frontline employees.
● Provide coaching to review and improve employee performance to advance, and develop plans for career pathing
● Revised and maintained new departmental policies and modified updated training manuals for Dispatch Technical Support/Call Center employees.
● Developed new training material for dispatchers and prepared New Hires Orientation PowerPoint Presentations for Dispatch/Call Center employees. Scheduled weekly staff meetings with department heads, and organized all functions for special projects.
● Manage upcoming calendar events. Recruitment and screening of qualified applicants to be considered for employment.
● Schedule and facilitate New hire orientation
and all face to face 5 STAT panel interviews.
Skills:
20+ years Customer Service Best Practices
Escalated Problem Solving
Right-of-Way Agent I
Project Manager
Administrative Assistant
Office Administrator
Training Instructor
Front Office Receptionist
Front & Back Office System Operations Coordinator
HR New Hire Talent Recruiter
Data Processor
Training- Software:
Data Entry
J.D. Edwards Kronos
Workforce Loqic
WATTS Workflow Processing
RAMT Workforce Management
Recruitment software
Icoms Payroll and Attendance Tracker Software
Accounting
Payroll Processor
QuickBooks
Collections
Invoicing
Outlook
Scheduling
Annual & Quarterly Budget Reports
Microsoft: Works, Microsoft Word, Power Point Presentations, Excel Spreadsheet Reports Education:
● High School: 1987 Rancho High School- Las Vegas, NV
● Certified Nursing Assistant: 1999 CSN- Las Vegas NV
● Behavioral Health: 2016 Mantz System- Dungarvin Certification Las Vegas, NV
● Real Estate School: Kaplan Accredited Online Real Estate Course Accredited Studies: HRIS Pre-Certification entry level MS Human Resource 101 Course
● Human Resources Management
● General Occupational Safety and Health
● Compensation and Benefits Training and Development
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