DAVALYNN

THOMAS-PATTON

**** *** ******, *****, ** 08638, 267-***-****, adohpb@r.postjobfree.com

PROFESSIONAL SUMMARY

Talented Administrative Assistant bringing excellent computer skills, word processing abilities, and expertise with spreadsheets. Increases team productivity by keeping files organized and expertly handling wide-ranging assignments. Operates well with minimal oversight and under tight deadlines. Dynamic and accomplished over Customer Service Associate with 13 years of experience in a fast-paced call center environment. Exceptional communication, problem- solving, and conflict resolution/de-escalation skills. SKILLS

• Professional phone etiquette • Team building • Adheres to customer service procedures

• Social media knowledge • Customer interface expertise • 45WPM Typing Skills

• Familiarity with Point of Sale

Terminals

• Experience with Microsoft Office • Customer service-oriented

• Filing and data archiving • Flexible • Pleasant demeanor

• Accurate and detailed • Appointment setting • Planned and executed Charity work.

• Business correspondence writing • Database maintenance • Schedule coordination

• Supply restocking • Mail coordination • Data entry

• Records management • Decision making • Troubleshooting techniques

• Google Drive • Task prioritization • Improve Efficiency

• Policies And Procedures • Reporting Systems • Performance Assessments

• Oral And Written Communication • Work From Home • Personal Assistant Experience EXPERIENCE

Administrative Assistant

NEW JERSEY DEPARTMENT OF LABOR AND WORKFORCE TRENTON, NJ February 2017 - Current

• Records activity in salesforce.

• Handled basic customer insurance claims and transferred calls that required more focused assistance.

• Scheduled meetings and assist in making travel arrangements.

• Supported front office staff by providing word processing of correspondence and reports.

• Filed and retrieved documents, introducing a more efficient filing system adopted by the company

.• Worked on special projects, taking the lead on important project initiatives.

• Greeted visitors and escorted them to their destinations.

• Troubleshoot problems with office equipment and software to help staff stay productive and on-task

.• Maintained an efficient office environment by skillfully routing incoming and outgoing mail.

• Organized conferences and special events, including setting up the catering and preparing all supporting materials.

• Audited files to identify missing or misfile items and restored files to proper locations and states.

• Supported Supervisor by handling day-to-day needs and special projects with good multitasking and research skills.

• Updated office calendar with new meetings, events, and appointments to avoid overbooking.

• Returned pulled files to proper locations to maintain easy staff access.

• Proofread business documents to check spelling, grammar, and compliance with office policies.

• Promoted best practices by identifying opportunities for process improvements and initiatives.

• Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM.

• Exceeded requirements in providing products and services to customers at all times. Homeowners Insurance Data Processing Clerk

NJM INSURANCE GROUP EWING, NJ

May 2011 - August 2016

• Identifies changes on internal/external documents, input data, or forward documents to the appropriate destination for further review.

• Coordinate header information and modify universal display screens daily.

• Expedite "rush" entries and input corrections when necessary.

• Answered an average of 100 calls per day by addressing customer inquiries, solving problems, and providing new product information.

• Calculated quotes and educated potential clients on insurance options.

• Handled basic customer insurance claims and transferred calls that required more focused assistance.

• Transferred data from hard copy formats into computer files and database systems.

• Entered data by inputting alphabetic and numeric information using established procedures.

• Provided consistent, reliable information to customers and team members.

• Typed information and data provided by customers, verifying data integrity and completeness for record-keeper accuracy.

• Located and corrected data entry errors.

• Communicated regularly with external and internal customers to understand and meet their needs

• Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.

• Resolved or escalated business problems to keep operations moving smoothly.

• Produced weekly reports outlining the business operations successes and gaps for the senior management team.

•Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers.

ADMINISTRATIVE ASSISTANT & YOUTH GROUP LEADER

WORD ALIVE CENTER TRENTON, NJ

August 2007 - February 2009

• Required to work independently on various projects that may contain confidential information on the role of the organization in the relation to the community it serves.

• Bookkeeping for all financial income of the church.

• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.

• Created detailed expense reports and requests for capital expenditures.

• Ordered and distributed office supplies while adhering to a fixed office budget.

• Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation.

• Directed guests and routed deliveries and courier services.• Answered and managed incoming and outgoing calls while recording accurate messages.

• Opened and properly distributed incoming mail.• Greeted numerous visitors, including VIPs, vendors, and interview candidates.

• Maintained a clean reception area, including lounge and associated areas.

• Planned and executed Charity work.

Professional Photographer

FREELANCE PHOTOGRAPHER New Jersey / Pennsylvania

• Worked seasonal for JCPenney Portrait Studios as a photographer and editor.

• Produced high-quality action, still life, color, and black and white photographs.

• Managed all facets of photoshoots by scheduling, choosing outdoor locations, and setting up studio shoots.

• Developed appealing photography for use in brand promotions and advertising.

• Applied keen understanding of color, balance, lines, textures, and use of space to stage photography.

• Developed appealing photography for use in brand promotions and advertising.

• Applied keen understanding of color, balance, lines, textures, and use of space to stage photography from archives.

• Selected and organized equipment needed for a shoot and developed budget.

• Consulted with clients to understand and meet their unique goals.

• Kept the office environment highlight efficient and organized to minimize hassles and maximize time in the field.

• Assisted team members and managers with tasks to maintain productivity and meet project milestones. EDUCATION

EMPIRE BEAUTY SCHOOL, Bordentown, NJ August 2007

Gained knowledge of the study and application of beauty treatment with the goal of pleasing customers. EMILY FISHER CHARTER SCHOOL OF ADVANCE STUDIES, TRENTON, NJ August 2006 AWARDS

Employee of the Month

June 2019

State of New Jersey Department of Labor and Workforce Development Customer Satisfaction

Outstanding Achievement in Customer Satisfaction

Customer Service

Top Performer in Customer Service, 2015

VOLUNTEER

Volunteer-Community Food Bank,

Word Alive Center Trenton, NJ

March 2009 - Current

• Stocked food bank shelves and faced items for easy access to labels and nutrition information.

• Maintained consistent quality and freshness by evaluating the condition of donated items.

• Created organizational guidelines and regulations.

• Implemented community programs for urban communities in which it services.

• Captured artfully composed images of products using expertly selected lenses, camera settings, and lighting techniques.

Production & Social Media Department Lead

Word Alive Center Trenton, NJ

September 2017 - Current

• Operated weekly virtual live stream services.

• Optimized social media strategies by tracking customer engagement and feedback.

• Increased shares, saves, and follows by incorporating interesting and informative content.

• Monitored social media content to maintain continuity across platforms.

• Kept management informed through monthly reports highlighting emerging trends and current activities.

• Engaged daily with the community using posts, stories, and tweets.

• Maintained strong audience numbers by creating interesting content for target demographics.

• Helped produce consistent, reliable, and engaging content for church organization needs.

• Created screen graphics quickly and prepared additional material for stories by maintaining a strong stock library.

• Oversee the entire department of 5 volunteers

ADDITIONAL INFORMATION

New Jersey Notary Public

(Commission expires July 23rd, 2025)

• Certify documents, administer oaths and affirmations, and perform civil marriage ceremonies.

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