Management Specialist Care
Resume:
Kira L. Sudol
Lake Hopatcong, NJ *****
****.*****@*****.***
Professional Profile
-Extensive experience in analyzing, interpreting, and evaluating information in a timely and efficient manner.
-Strong written and verbal communication skills.
-Extensive background in customer service and client support.
-Strong sales experience and ability to grow client relationships.
Technical Skills
Excel, PowerPoint, SAP, EDI, Salesforce, Tableau
Typing WPM: 75-85
Professional Experience
Honeywell
Business Unit: HBS - Honeywell Building Solutions
Morris Plains, NJ
4/2018-Current
Project Management Specialist II:
-Works under Honeywell Building Technologies, for the Honeywell Building Solutions business unit, delivering high level customer care to project and service contract customers
-Schedule and coordinate fire system projects and inspections, automation/mechanical jobs, work to obtain subcontracts
-Manage all service contract items, issues, and requirements
-Promote additional Honeywell services and upgrades to existing customers
-Seek out potential revenue opportunities, including budgeted upgrades or expansions
-Responsible for renewal of service agreements, writing service contracts/proposals, etc.
-30% travel to customer sites
-Attend project walk-throughs, proposal presentation meetings, etc.
-Works closely with account managers and completes required paperwork/packets for the bidding process
-Generate and maintain various reports/spreadsheets for the East region including margin reports, data analytics, revenue, customer survey data, project sales and YOY margins
-Responsible for seeking out new sales opportunities and generating service business
-Work directly with finance to ensure all accounts are paid up to date and work to settle any outstanding balances
Sedgwick
Whippany, NJ
Client – ABG Group
5/2016–4/2018
Claims Representative:
-Handle high volume customer care via phone and email correspondence
-Adjudicates proper settlements or denials up to designated authority level
-Maintain a daily log of 20-30 files, while also receiving 10-15 new files daily in Voyager system
-Works directly with legal department when necessary
-Meets quality and production goals as well as customer guidelines and deadlines
-Knowledgeable in contributory negligence and comparative negligence laws
Claims Recovery Associate:
-Responsible for assigned inventory of files with recovery; maintain daily set diary within Voyager system
-Responsible for locating and attaching documentation to claim with various systems; review file thoroughly to determine next steps needed
-Process monthly recovery files, including processing of payment checks in accordance with company guidelines
-Works with collection agencies when appropriate
-Processes invoices for various vendors involved
-Enters recoveries into various claim systems to ensure the recovery dollars are applied to the appropriate file
-Responsible for filing, faxing, photocopy, scanning, and other general office functions
Nutricia North America
Cedar Knolls, NJ
9/2015-4/2016
Customer Sales Care Specialist:
-Work directly with the territory manager and coverage specialist
-Place product orders received via email/phone; handle inquiries
-Assist marketing department when needed for new product launches
-Maintain reporting of opportunities on a weekly basis
-Create invoicing for customers
-Track daily and weekly sales
-Assist accounting department and work with respective teams when needed
-Handle product & order issues, follow ups, returns
-Responsible for data entry, filing, photocopy, scanning, general office functions
Premier Plastic Surgery Center of NJ
Morristown, NJ
11/2007-9/2015
Administrative Support:
-Responsible for preparing consultations for client’s medical procedures
-Appointment setting; customer inquires via phone and email
-Maintaining inventory and finances
-Responsible for working with insurance companies when needed
-General office duties including file maintenance, billing, scanning
Education
Johnson & Wales University
Providence, RI
2003-2004
Business Administration
Marketing
Some college
County College of Morris
Township of Randolph, NJ
2002-2003
Business Administration
Some college
North Hunterdon High School
Annandale, NJ
1997-2001
High School Diploma
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