Chloe Royal-MSW

**** *. ******** ****** • Tampa, Florida 33604 • 315-***-**** • Email: adohld@r.postjobfree.com

Education

School of Social Welfare, University at Albany Albany, New York

Master of Social Work May 2016 – May 2017

Concentration: MACRO Social Work with Certification in Human Services Management

School of Social Welfare, Stony Brook University Stony Brook, New York

Bachelor of Science in Social Work August 2012- May 2016

Experience

Dillards International Plaza Tampa, Florida Selling Specialist May 2021 to Present

Ensures high levels of customer satisfaction through excellent sales service.

Assesses customers’ needs and provide assistance and information on product features.

Follows and achieve department’s sales goals on a monthly, quarterly and yearly basis.

Maintains in-stock and presentable condition assigned areas.

Remains knowledgeable on products offered and discuss available options.

Processes POS (point of sale) purchases and handles returns of merchandise.

Teams up with co-workers to ensure proper customer service.

Builds productive trust relationships with customers.

Complies with inventory control procedures.

DACCO Behavioral Health Tampa, Florida

Adolescent Outpatient Counselor November 2020- August 2021

Served as a key member and worked concurrently with the Youth Services team to ensure appropriate treatment for patients at DACCO and within the Hillsborough county school system.

Facilitated group and individual counseling sessions, both at DACCO and in the schools, serving a caseload of approximately 25-30 patients.

Responsible for daily documentation, weekly case reviews and monthly reports on each patient served.

Macy’s WestShore Plaza Tampa, Florida

Cosmetic and Fragrance Team Member, Seasonal October 2020- April 2021

Assisted customers in all aspects of total store fulfillment and had the ability to satisfy the needs of digital and physical customers by making appropriate partnerships when necessary.

Provided an exceptional customer experience by ensuring the customer was always the priority.

Knowledgeable of and performed sales support functions related to POS procedures.

Sold cosmetics and related merchandise according to customer service techniques and professional selling skills.

Determined customer needs based on personal features and other customer preference related factors.

Ensured proper presentation, organization, storing, and replenishment.

Alliance for Positive Health Albany, New York

Women’s Care Counselor February 2019- September 2020

Adapted and tailored the S.E.L.F trauma informed psycho educational group curriculum for women living with or at high risk for HIV, STIs, and HCV, facilitating the group sessions in a supportive environment.

Developed and implemented recruitment and retention strategies for difficult to engage target population, including co-location at community and service provider sites.

Conducted confidential HIV/STI/HCV testing and linkage services.

Collected, maintained, and reported up-to-date client help indicator, contact and history data. Utilized indicator to address barriers and improve individual health outcomes.

Implemented strategies to communicate client health information among internal and external disciplinary teams.

St. Anne Institute Albany, New York

Senior Residential Counselor August 2018- February 2019

Acted as the Unit Manager in his/her absence.

Provided formal and informal supervision of residential counselors. Delegated, verbally and in writing, unit Residential Counselor responsibilities.

Attended and contributed to meetings in beginning of shift to ensure proper supervision and therapeutic programming.

Attended and contributed to all scheduled staff meetings, supervision meetings, in-service meetings, etc.

Provided vigilant supervision of residents while role modeling and looking for opportunities to teach in all aspects of routine.

St. Anne Institute Albany, New York

Residential Counselor February 2019- August 2019 November 2017 – August 2018

Provided supervision and positively engaged with female adolescents in a residential and therapeutic environment.

Served as a mentor/coach for residents placed in the child welfare system.

Organized and facilitated groups that provided residents with the skills to increase self esteem and prepare them for family reunification or independent living.

Responded to crisis situations to assess safety and facilitate conflict resolution.

University at Albany – Disability Resource Center (DRC) Albany, New York

MACRO Social Work Intern May 2016 – May 2017

Planned programs and budgeted events related to disability awareness and educational outreach.

Arranged the founding of Delta Alpha Pi International Honor Society Chapter at SUNY Albany.

Registered students to receive disability services and academic accommodations.

Managed student employees by creating schedules, submitted payroll, revamped employee evaluation.

John T. Mather Memorial Hospital Social Work Department Port Jefferson, New York

Medical Social Work Intern September 2015 – May 2016

Completed psychosocial assessments for high risk patients under the supervision licensed medical social worker.

Participated in interdisciplinary rounds to implement safe discharge plan for patients.

Served as advocates for patients, assisted patients in completing health care proxies and advance directives, assisted and educated patient and families with placement process.

Held drug education group for adolescents and assisted in MICA groups for patients in psychiatric unit

Successfully fundraised for the social work department and related outside agencies.

Stony Brook University Athletic Department Stony Brook, New York

Academic Tutor February 2014- May 2016

Held individual and group tutoring sessions, assisted student athletes with organization skills and all academic areas.

Prepared review sheets and reviewed lectures, edited assignments, motivated student athletes.

Children's Defense Fund, Freedom School at Stony Brook University Stony Brook, New York

Servant Leader Intern Summer 2014 and 2015

Served as a teacher and mentor for economically disadvantaged elementary school students during national Summer cultural enrichment and educational program. Delivered a Integrated Reading Curriculum, lead Harambee (coming together gathering) in the mornings, organized and lead afternoon activities.

Additional Activities/Trainings

John Hopkins University Online Via Coursera

Certified Covid -19 Contact Tracer June 2020

New York State Department of Health Occupational Health and Safety Program Albany, New York

Completed Venipuncture Authorization Checklist for DOH/HRI blood collections August 2019

Therapeutic Crisis Intervention Training Albany, New York

Certified in Therapeutic Crisis Intervention (TCI) March 2018

Opiate Overdose Responder Training at Hope House Ministries Port Jefferson New York

Certified Trained Overdose Responder May 2015

Skills

Software: AWARDS, AIRS, HIXNY, Smart Care, Microsoft Office, Google Docs, Google Drive, Lets Talk

Languages: Basic Spanish

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