Customer Service Associate
Resume:
STELLA HOLT
Goal-Oriented Customer Service and Satisfaction Professional with over 20 years experience in the Customer Service/Retail/Hospitality/ Culinary Industries.
Winston-Salem, NC 27105
**********.***@*****.***
An enthusiastic Customer Service Associate with over 20 years experience in Retail Sales/Call Center/Hospitality/Restaurant/Culinary industries. A can-do self starter excelling at independent and team/group project management. Excellent soft skills. Compassionate and empathetic listener. Clear, effective, conscientious communication ethos. Incredibly adaptive, flexible, motivated learner, experienced in public speaking, creative problem solving, human capital and managerial practices. Ablity to preform well in a team or independent environment with an ardent ambition and drive to acquire more, build upon, and develop new life and professional skills through career advancement and positivity culture.
Customer Service Associate/Sous Assistant
Compass Group-FLIX - Winston-Salem, NC
September 2019 to July 2020
As a Sous Assistant with Compass Group my primary role is to assist the sous chef as well as the executive chef with all needs that they have in the morning preparation for the Pepsi corporate kitchen to function smoothly throughout the day. After preparation for the entire day is completed in the morning, my role is to then set up and prepare my workstation, which is the Flix Delicatessen at the Pepsi corporate Cafe, for the day. After setup has been completed my role then entails preparing orders made by Pepsi employees during their lunch break to their specifications and satisfaction providing the utmost in hospitality and dining service. After the lunch shift my role entails the proper sanitization and breakdown of my workstation and assisting the Sous and Executive chefs with preparation for the following day.
• Unfortunately, due to the economic impact of Covid-19 PepsiCo in following CDC guidelines has decided to keep 1100 Reynolds Blvd employees on a remote work schedule, subsequently eliminating my position in the Corporate Kitchen. I genuinely enjoyed every minute with Customers, Coworkers, and Management during my tenure with Compass Group/ FLIX in the Pepsi Cafe.
Independent App/Rideshare Food Delivery Contractor DoorDash - Winston-Salem, NC
December 2017 to May 2020
• As an Door Dash driver my primary responsibilities are to be the delivery liaison between the Door Dash dining guest, the Door dash application, and the selected Door Dash certified restaurant while provide the utmost in customer service ensuring the Door Dash guest has an enjoyable dining experience worthy of continual patronage.
• Unfortunately due to Covid-19 I am no longer able to work with Door Dash Server
WORK EXPERIENCE
Cheddar's Scratch Kitchen - Winston-Salem, NC
March 2018 to September 2019
As a server at Cheddars Scratch Kitchen it was my pleasure to provide a wonderfully hospitable dining experience by treating each and every guests as extended family through promoting featured dining incentives, providing detailed and timely service in a noninvasive welcoming manner. Working as a team with coworkers to ensure all sidework, setup, FOH and BOH procedures are performed in an orderly above satisfactory manner keeping the restaurant on target and functioning properly for our dining guests.
Server
O'Charley's - Winston-Salem, NC
October 2017 to May 2019
As a Server at O'Charley's my primary role was to provide exemplary hospitality service to every single dining guest that entered our restaurant, ensuring continual return as an O'Charley's guests. O'Charley's University Parkway closed this location. Server
The Pig - Winston-Salem, NC
November 2008 to July 2009
My role as a server at The Pig was multifaceted since the restaurant was a brave business venture taken on by a group of servers and bartenders from the Winston Salem, NC region. The Pig was a fast paced down home BBQ Kitchen by day and an after hour's venue by night. My duties spanned a wide array of responsibilities, from set up and breakdown of wait stations within the restaurant to promotion of after hour events on various college campus locations. Unfortunately The Pig went out of business, yet my time with this humble organization ignited a passion for the intricacies of event planning, event promotion, and the gratification of seeing an event I had a pivotal role in planning come to successful fruition. This job was truly a labor of love and I will forever be thankful and grateful for the opportunity to be a part of such an ambitious venture.
Bachelor's in Dance Theory
The University of the Arts - Philadelphia, PA
August 2001 to June 2004
Associate in Liberal Studies
College of Southern Maryland - La Plata, MD
August 1997 to May 1999
High school diploma in Education
Choptican High School - Morganza, MD
July 1997
EDUCATION
Culinary Experience
Restaurant Experience
Delivery Driver Experience
Catering
Kitchen Management Experience
Food Safety
Busser
Cooking
Public Speaking
Food Preparation
Pricing
Banquet Experience
Project Management
Food Production
Restaurant Management
Presentation Skills
Bartending
Microsoft Office
Events Management
Work Style: Reliability — Expert
November 2019
Tendency to be dependable and come to work.
Full results: Expert
Food Safety — Highly Proficient
July 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Customer Focus & Orientation — Expert
June 2019
Responding to customer situations with sensitivity. Full results: Expert
Work Style: Conscientiousness — Expert
December 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert
SKILLS
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ASSESSMENTS
Cognitive Ability — Proficient
December 2019
Combining pieces of information to form general rules or conclusions. Full results: Proficient
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