Business Administrator, Optometrist, claims executive

ISIMEMHEN TRACY OKHOMOIME

No ** Layi otegbade street, pedro Gbagada, Lagos.

Home: 080******** Cell: 081******** Email: ***********@*****.***

PROFESSIONAL SUMMARY

A Resourceful Manager demonstrating high level of ownership and initiative with a focus on developing high standards of practice and evaluating patient care for effectiveness and implementing necessary changes to programs and policies. Motivational leader and business administrator with track record of success. Experienced in Customer service positively impacting overall morale and productivity of staff.

SKILLS

•Ability to work with clients of all age and ethnicity

•Ability to work with little or no supervision

•Excellent verbal and written communication skill

•Clinical expertise

•In-depth knowledge of claims

•Relationship and team building

•Sound decision making

•Conflict resolution

•Training and mentoring

•Employee retention strategy

•Staff supervision

•Creating and implementing Policies and procedures

•Fast learner

•Excellent attention to details

•Ability to learn and master new skills

•Intermediate level user of Microsoft office suite

•Creative ability in providing alternative solution when needed

•Ability to collaborate or coordinate my team to achieve organizational objectives in record time

•Quick thinker and calm under Pressure

PROFESSIONAL EXPERIENCE

Branch Manager

Hephzibah Eye Care Victoria Island

Lagos

Sept 2020 – Till date

I facilitated in the recruiting and hiring of new staffs.

I coordinated the training of new members of staff.

I designed and implemented business strategies to help the clinic meet organizational goals.

Organized periodic seminars and presentations for members of staff.

I managed staff by assigning and delegating tasks as needed.

I developed protocols and procedures to improve staff productivity.

I acted as a liaison between patients, their families and additional care staff.

I ensured customers feedback both positive and negative were taken and worked on.

I Performed biweekly employee reviews and provided constructive feedback on their performance to help them meet professional goals.

I Liaised with healthcare professionals and patients about treatment plans.

I was in charge of overseeing clinic operations and staff duties.

I managed the clinic's budget, billing system, and inventory.

I ordered stock and supplies for the clinic.

I supervised the purchasing, maintenance, and repair of clinic equipment.

I developed procedures to deliver optimal patient care.

I managed internal and external communications, and answered queries about the clinic.

I provided hands on assistance to customers, accessing needs and maintaining current level of customer needs.

I provided top notch customer service, increasing patient loyalty, sales and number of patient.

I sent weekly and monthly reports

I handled HMO bills, vetting and claims submission

Assistant Optometrist

Gbagada General Hospital (NYSC) Gbagada,

Lagos state

August 2019 – July 2020

•Scheduled Appointments and follow up for patients

•Utilized clinical skills to diagnose, treat and educate patients

•Conflict resolution

Intern optometrist

Solid Rock Hospital (Eye Clinic) Ojodu

Lagos State

03/2018 - 03/2019

•Vetting of HMO bills.

•Filing insurance claims

•Organised presentations and seminars.

•Ordered office supplies

•Supervised teams for outreaches and health talks

•Managed budget and disbursement of funds

•Weekly and monthly reports sent and in record time

•Managed receipt from vendors

•In charge of keeping and filling patients records

•Utilized advanced clinical skills to treat, diagnose and educate patients.

Extern optometrist

DDS Eye and Surgery Warri,

Delta State

08/2015 – 03/2016

•Recorded patients case history

•Performed auto refraction and subjective refraction

•Performed tonometry using the Pulse air tonometer

•Performed ophthalmoscopy

•Assessed ocular health

•Assisted patients in frame selection

•Advised patients on eye health

•Performed visual field analysis for glaucoma screening using a visual field analyzer.

Extern optometrist

Madonna University Teaching Hospital Elele,

Rivers state.

05/2016 – 08/2016

•Recorded patients case history

•Performed auto refraction and subjective refraction

•Performed tonometry using the schoitz tonometer

•Performed retinoscopy

•Performed ophthalmoscopy

•Assessed ocular health

•Assisted patients in frame selection

•Advised patients on eye health

EDUCATION

2017

Doctor of Optometry: Optometry

Madonna University Nigerian Elele, Rivers State

2008

High School Diploma:

Seat of Wisdom Model School Warri Delta State Nigeria

REFERENCE

Available on Request.

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