Food &beverage manager
Resume:
MATTHEWS MASILELA
FOOD & BEVERAGE MANAGER
P E R S O N A L
P R O F I L E
Been exposed to the
hospitality for many years. i
have gain lots of experience
from back to front
environments,delegate,couch
ing, mentoring and building
a strong team.
C O N T A C T
2756 Extension Six
Midrand
Masilelamatthews97@gmail.
com
Hyatt Regency Rosebank 5* Hotel (244 rooms)
Head Waiter
Responsible for the smooth operation of all
banqueting conferencing set ups.
Planning and implementation of new styles of
setups.
Overall quality improvement by 9% measured on
Mystery Guest results.
Responsible for all quality aspects within the outlet. Teaching & Support new staff.
JAN 2004 - SEPT 2006
W O R K E X P E R I E N C E
GSuite
Effective communication Skills
Motivated and Enthusiastic
Problem Solver and Adaptable
Influencers and People Leader
People Management
Customer Service and
Satisfaction
C O M P E T E N C I E S
University of South Africa(UNISA)
Diploma in Hotel Management 2018
E D U C A T I O N
United Arab Emirates Academy Dubai
Hospitality Leadership Management Exposure 2008
Responsible for the smooth operation of Zaff restaurant, Ndau Lounge bar, Conference level with 6 meeting rooms(max. capacity 300 pax), Room Service)
Planning and implementation of F&B strategies.
Responsible for renovation of bar and lounge area (new F&B concept)
Increased F&B profitability by 8% in 2008 by evaluating payroll, cost of sales and productivity.
Overall quality improvement by 20% measured on GSS results. Responsible for the outlet schedule.
OCT 2006 - MAR 2008
Hyatt Regency Rosebank 5* Hotel (244 rooms)
Team Leader
P R O F E S S I O N A L
S K I L L S
Budget preparation and cost
analysis
Event planning, marketing,
and sales
Excellent communication
skills, including written and
public speaking
Independent leader with
strong mentoring,
supervisory, and motivational
abilities
Keen eye toward concept
development and
implementation
Exceptional service-minded
people skills
Proficient in database, word
processing, and POS
software for all areas of
hospitality marketing and
management
Adaptability in high-stress
environments with ability to
maintain composure and
high level of professionalism.
Exceptional communication
and networking skills
The ability to work under
pressure and multi-task
The ability to follow
instructions and deliver
quality results
Responsible for the smooth operations of Ndau Bar
Lounge, Jabulani's Sport bar & Zaff restaurant
Control and preparation of financial reports
Duty Managers role
Elaboration and redefinition of quality standards and procedures
Preparations of forecasts and BeOS
APR 2008 - JAN 2009
Hyatt Regency Rosebank 5* Hotel (244 rooms)
Junior Manager
Leadership & couching of 25 team members .
Focus on customer satisfaction delivery.
Plan trainings of the outlet.
Implemented new food and Beverage concept
resulting in higher profitability.
Mod Role
Improved GSS by 10% & Gallup by 4.2%
Reduce, maintain & beverage cost by 10.6%
Plan and manage roof parties
APR 2009 - MAY 2015
Hyatt Regency Rosebank 5* Hotel (244 rooms)
Outlet Manager
Ensure all the outlets run smoothly
Plan and manage schedule
Leadership & couching of 53 team members
Focus on customer satisfaction delivery & guest relations. Plan & implement trainings for the outlets.
Implemented new food & beverage concept resulting in higher profitability
Mod Role
Improved GSS by 28% & Medallia by 10%
Reduce drinks cost by 8%
Plan and manage payroll
Implement new drinks & food concepts.
Organize & manage pool parties.
MAY 2015 - 2020
Park Inn Hotel (273 rooms)
Food & Beverage Manager
R E F E R E N C E
Hyatt Regency
Human Resources
Mr. Oriel Sithole
Human Resources Manager
Park inn Sandton
Nick Jelenovic
General Manager
Park inn Sandton
I am a self-motivated professional seeking a position in a challenging environment. Over 6 years of experience successfully providing management and support to the Food & Beverage department . I'm a proficient in a range of hospitality services and have well-developed communication and customer service skills.
I am a very dedicated person who seek growth and
information in every possible situation i enjoy tackling new challenge and seeing how far i can push the limits of my capabilities I am a very hardworking, passionate, honest, trustworthy, very hands on person.Building,and mentoring a strong team is my success.Been in a
hospitality industry has taught me many things.One being patient,discipline and overall work toward the company goals.
I will endeavor to effectively perform all my tasks as required by the organization and maintain the
standard as define by you. Given the opportunity, I will perform my duties with perseverance, dedication and loyalty, is in my aim to make and be part of a successful team that is directly involved in making the
organization success I believe I have a role to play in making a success. I hope my application will receive your favorable consideration.
C E R T I F I C A T E S S Y N O P S I S
&
A C H I E V E M E N T S
National Certificate in
Hospitality Management
(SETA)
Certificate in Hygiene
Certificate in Health & Safety
Certificate in First Aid
Certificate in Coffee Shop
Course with Ciro
Certificate in Covid 19
Management
Contact this candidate