Personal Assistant Operations Officer

Curriculum Vitae of

Nomathemba

Nkosi

Nomathemba Nkosi

PERSONAL DETAILS

Name: Nomathemba Nkosi

Race: African

Gender: Female

Contact details:

+27-82-647-**** (cell)

adohbo@r.postjobfree.com (e-mail)

Place of residence: Liefde en Vrede, Gauteng, South Africa Nationality: South African

ID: 820**********

Drivers License: Code 8

GENERAL SUMMARY

Experience overview

Retail Sales Administrator

Key Accounts Coordinator. (Health and Safety Representative and First Aid Representative).

Executive PA to the Chief Operations Officer.

Supervisor then Acting Manager of the FNB Home loans Customer Service Centre.

Supervisor Validations. Validations, Accurate Data Capturing and Indexing.

I am able to handle high pressured inbound and outbound call centre environments. That includes South African and American clients.

I have exposure to the audit firm environment through vacation work as Administrative Assistant to the Audit Team with KPMG.

Skills Overview

I am well versed with the following systems and training; General Office Management, Personal mastery, 7 habits of world class organisations, Change management, Conflict management, Remuneration, Recruitment, Performance management, Industrial relations, Time management, Route Cause Analysis, Project Management, Debtor Management Billing, Honest Conversations, Assertiveness, Business writing skills, Personal Assistant training, MS Word, Excel, Outlook, PowerPoint, Telephone Etiquette, Customer Service Management, General Business Administration, Budgeting, Public Speaking, Training and Coaching.

Communication Skills

English: Proficient in speaking and writing

Zulu: Proficient in speaking and writing

Sotho: Proficient in speaking

Afrikaans: Proficient in writing

French: Basic speaking

Nomathemba Nkosi

EDUCATIONAL HISTORY

Tertiary Education: Currently Studying.

Institution: UNISA – Bachelor of Accounting Sciences in Financial Accounting 2021 Second Level

Subjects: Practical Accounting Data Processing, Economics IB, Selected Accounting Standards and Simple Group Structures, Principles of Taxation, Business Management IB, Principles of Strategy, Risk & Financial Management Techniques, Principles of Management Accounting

First Level

Subjects: Perspectives on Accountancy, Commercial Law IC, Introductory Financial Mathematics, Financial Accounting and Reporting, Economics IA, Communication in Business Contexts, Legal Aspects in Accountancy, Accounting Information Systems in a Computer Environment

Institution: University of Stellenbosch Business School – Management Development Programme

(NQF LEVEL 6 Equivalent) 2010

Subjects: Personal mastery, 7 habits of world class organisations, Change management, Conflict Management, Remuneration, Recruitment, Performance management, Industrial relations, Time management.

Institution: Rand Afrikaans University – B. Com Accounting 2000 -2002

Subjects: Accounting 1, Financial Management 1 and 2, Auditing 1 and 2, Economics 1 and 2, Commercial Law 1 and 2, Business Management 1 and 2, Analytical Techniques 1.

Training Courses:

Health and Safety 2015

Professional Selling Skills 2013

First Aid 2012

Call Centre Management 2009

The Complete PA 2010

Pricing and Tendering course, Entrepreneurship course. 2005 High School

Institution: Mondeor High School 2000

HG English, HG Business Economics, HG Afrikaans, HG Geography, Mathematics, Accounting.

Nomathemba Nkosi

CAREER HISTORY

CAREER HISTORY COMPANY : Starke Ayres 2017 – April 2020 POSITION : Retail Sales Administrator

PRODUCTS / SERVICES: Seed, fertilizers, garden and household chemicals. RESPONSIBILITIES AND TASKS: Supporting and coordinating the Starke Ayres national retail team’s administrative requirements, drafting and pricing quotations and tenders, assisting walk in clients, creating policies and procedures to ensure that the team is operating optimally, managing the customer master data file on the system, drawing up call cycle plans for the team and ensuring adherence to it, ensuring leave is planned and submitted when taken, ordering stationery and office supplies, resolving customer complaints, drafting various sales reports on excel, booking accommodation for representatives and management, managing team expenses and petty cash claims, ensuring client credit claims are paid on time and cancelled claims are reversed timeously, managing the Key Account Matrix, reconciling monthly team budget and ensuring we remain within budget, managing team fleet issues, managing team fuel and cell phone expenses, arranging team meetings and break-aways, minute taking on meetings, updating customer price lists, updating budgets, ensuring new team members are seamlessly taken on by ensuring tools of trade are provided and orientation on SOPs. REASON FOR LEAVING: Retrenchment

COMPANY : Self Employed 2016 – Current

POSITION : Homechoice Sales Agent

PRODUCTS / SERVICES: Homewares

RESPONSIBILITIES AND TASKS:

Selling Homechoice products on Facebook, Door to Door and Malls for commission. COMPANY : DSV 2012 – 2016

POSITION : Key Accounts Coordinator

PRODUCTS / SERVICES: Contract Logistics services and Warehousing. RESPONSIBILITIES AND TASKS: Deputizing manager’s duties, billing clients by extracting data from systems then creating excel reports using formulae and pivots, ensuring the correct journal entries are updated and sent to Finance, generating invoices and sending invoices to clients and following up on payments using remittances and also managing the payment of invoices using the age analysis, building meaningful client relationships – internal and external, national and cross border quotations, client presentations, root cause analysis when resolving complaints or service failures, attending to customer queries timeously, general office management and all designated administrative duties, attend client meetings and minutes, compile client reports, coordinating client logistics projects country wide from the initiation phase until they are completed, Ensuring that the warehouse had sufficient stock to meet client demands and ensuring orders and deliveries met the client’s SLA. REASON FOR LEAVING: Self-Employment venture

Nomathemba Nkosi

COMPANY : FNB Home Loans 2010 – 2011

POSITION : Executive PA (Chief Operating Officer)

PRODUCTS / SERVICES: FNB Home loans credit

RESPONSIBILITIES AND TASKS:

screening telephone calls, enquiries and requests, and handling them, meeting and greeting visitors at all levels of seniority; diary management; dealing with incoming email, faxes and post, often corresponding on behalf of manager; taking dictation and minutes; carrying out background research and presenting findings; producing documents, briefing papers, reports and presentations; organizing and attending meetings and ensuring manager is well-prepared for meetings; liaising with clients, suppliers and other staff; deputizing for the manager, making decisions and delegating work to others in the manager's absence; devising and maintaining office systems, including data management, filing, etc.; arranging travel and accommodation and, occasionally, travelling with the manager to take notes at meetings or to provide general assistance during presentations.

REASON FOR LEAVING: I decided to be a full-time mom as I had two very small babies at the time.

COMPANY : FNB Home Loans 2006 – 2010

POSITION : Supervisor, then acting manager Customer Services (acting for 6 months) RESPONSIBILITIES : Reach set service level targets with all multimedia that clients interact with us on Managing the human aspect of the department. Managing the process efficiencies of the team. Having an understanding of the technology used in the call centre effectively to extract the data that will translate into reports that can aid business decisions. Ensuring continuous training of existing staff. Ensuring that a high caliber of new consultants are hired and adapted to department specific requirements. monitoring team’s schedule adherence, escalation process adherence, coaching, team performance monitoring, CTS query management, Ombudsman Complaints Resolution, team quality assurance / e-mail quality assurance, team development monitoring, e-mail box management, team culture management and managerial query resolution ability. Attending meetings and managing meetings. Successful campaign management, REASON FOR LEAVING: I was head hunted for the position of Executive PA to the COO with the prospect of further growth after a 12-month period. Nomathemba Nkosi

COMPANY : Dimension Data 2005

POSITION : Call Centre Consultant

PRODUCTS / SERVICES: America Online (AOL), Internet service provider. RESPONSIBILITIES :

Assisting Clients with billing queries, providing clients with the latest company product information, follow up on matters that had to be researched first. REASON FOR LEAVING: We were servicing American clients and the job was therefore in the evenings. I became clear that I was placing my life in danger as travelling at night exposed me to extreme danger.

COMPANY : Discovery Health 2004 - 2005

POSITION : Call Centre Consultant

PRODUCTS / SERVICES: Medical Aid.

RESPONSIBILITIES :

Assisting Clients with billing queries, providing clients with the latest company product information, follow up on matters that had to be researched first, Flight and hotel bookings through company system, and do billing reconciliations for clients. REASON FOR LEAVING: It was a fixed term contract.

CONFIDENTIAL REFERENCE CHECK

Starke Ayres

Zeev Harris +27-82-808-****

UTI

Leon Trautmann +27-82-903-****

FNB

Esme Wilson +27-11-632-****

Contact this candidate