Board Member Unit Leader

Ulrike (Rike) Harrison

***** **** ****** ******: 612-***-****

Excelsior, MN 55331 www.Linkedin.com/in/rikeharrison adoh9d@r.postjobfree.com

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Professional Profile

As an OD professional with expertise in moving organizations into new markets and defining new product/service solutions to expand the client base I drive business development from the basics to mentoring/training to meet challenges and growth through opportunities; I focus on the change to operational excellence to create agile organizations/divisions; I design and assist in implementing actionable client experience programs and introducing innovative and robust methodologies to significantly improve profitability.

I excel at both formulating strategy and driving the implementation in detail understanding the interdependencies and capabilities of the organization: people, processes, and resources needed to implement the strategy and achieve the objectives and the mission of the organization. Each constituency has to e addressed with separate yet integrated change initiatives to reach the organizations goals. Thus, I set KPIs and measure success by deploying analytics to track performance and profitability. As a leader, I am strategic and decisive. I am known for my ability to partner with boards, subject matter experts and management at all levels, for my aptitude to understand the organization’s vision and assist in translating it into reality. I foster a culture of accountability and success. When in management roles, I create a team culture with strong individual contributors who are working towards a common goal: a team that steps up and has fun while achieving results. My expertise is based on both extensive experience and life-long learning. My passions lie in teaching at the university level, and in sharing my knowledge with organizations that want to grow in a sustainable manner.

Professional Experience

USH Associates LLC, Minneapolis, MN 1995 - present 23-year-old consulting organization

Founder/CEO

Designed and founded an association of professionals that focus on strategy, planning, implementation, training and coaching to reach an organization’s goals. Developed creative and relevant methodologies to generate organizational value for our clients. Lead successful projects due to personal involvement, meaningful KPIs and accountability.

Note: When being employed full time, this organization is dormant Baker Tilly Virchow Krause, LLP, Chicago, IL 2016 – 2017 Top 15 US accounting and consulting firm

Chief Sales Officer

Created a business development organization including methodologies that address both ’book of business’ growth for partners/practitioners as well as job descriptions, compensation strategies and individual compensation plans for business developers. Developed Voice of Client program to extend beyond the NPS approach and include client advisory boards as well as win/loss studies. Integrated changes into the current structure and market approach. Wipfli LLP, Milwaukee, WI 2008 – 2016

Top 20 US accounting and consulting firm

Chief Growth Officer

Lead strategy development, business planning, market intelligence, client analytics, marketing and business development. Worked closely with firm leaders to develop, implement and integrate results into the current structure. Advanced metrics and fostered a culture of accountability. Responsible for revenue of $162M and expense budget of $5.2M. Drove organizational alignment and cultural shift to allow for quick response to the market.

Ulrike (Rike) Harrison

19620 Vine Street Mobile: 612-***-****

Excelsior, MN 55331 www.Linkedin.com/in/rikeharrison adoh9d@r.postjobfree.com

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RSM (RSM McGladrey), Chicago, IL 2003 – 2008

Top 5 US accounting and consulting firm

Senior VP, National Sales and Demand Generation

Led firm-wide market strategy definition, business planning, compensation design and sales methodology development. As a change leader assisted the organization in accepting a new reality and drove the implementation throughout 100 offices in the US. Grew division from 16 to 92 individuals and revenues by 21% while increasing profitability.

Pearson (Pearson NCS), New York, NY and Minneapolis, MN 2000 – 2003 Largest publisher in the US; provider of business surveys and analytics VP, Commercial Solutions

Developed and implemented a business development strategy that expanded upon the core assessment and data analytics components of the NCS offering to include high value, fact-based consulting services. These efforts resulted in the division growing to $130M in revenue, increased profitability (gross margin) by 200% over 3 years and increased productivity by 62%, while growing client satisfaction by 115% and decreasing employee turnover by 72%. Wrote the divestment plan for the division, which was adopted by the organization and resulted in the sale of the division in 2000. Sterling Software, Dallas, TX 1996 – 2000

$1B provider of business software

SVP, Professional Services,

Oversaw the development and launch of full-life cycle solutions for web-based and client-server products for national and global markets resulting in 5-year revenue growth in excess of 215% and increased profitability by 60% while client satisfaction scores improved by over 300%. As a member of the executive M&A team led the due diligence efforts dedicated to professional services, delivery, processes, and performance by designing and implementing process methodologies, scorecards metrics and reporting systems for financial analysis that allowed for management control over divisional performance. Sterling was sold to CA in 2000.

Information Builders, New York, NY 1992 - 1996

US Leader in enterprise database technology

VP, Professional Services

Responsible for business development and implementation of consulting and education services in the Southeastern US. Designed and launched enterprise-wide solutions for the business intelligence market that were adopted nation-wide. Increased revenue by 145% by standardizing solutions and developed innovative methodologies based on Bosworth’s sales training by integrating software and services sales into one solution approach. Increasing client satisfaction by 130%. Digital Equipment Corporation, Boston, MA 1981 – 1992 Second largest hardware and software company in the world. Consultant, Business Unit Leader, Product Manager, VP, Operations. Introduced service delivery management tools and developed marketing programs for key global accounts with focus on continuous process improvement.

Education

Doctoral Studies: Dissertation Phase; Ethics Education in Graduate Business Schools Certificate, Cornell University: Psychology of Leadership MBA, Georgia Southern University, Statesboro, GA, USA: Focus: International Management MS, University of Cologne, Germany: Major: Applied Mathematics, Minor: Business Administration Ulrike (Rike) Harrison

19620 Vine Street Mobile: 612-***-****

Excelsior, MN 55331 www.Linkedin.com/in/rikeharrison adoh9d@r.postjobfree.com

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Professional Development

• Mediator Certification, Hamline University

• “Speak Easy”, 1-year Public Speaking Program, Certification

• “Management Training Program”, American Management Association, 3-year Program, Certification

• “The Management Awareness Program, Digital Equipment Corporation, 2-year Program, Board Certification

• Six Sigma Management, Digital Equipment Corporation, Certification

• CEB (Corporate Executive Board, now Gartner) seminars and workshops in Marketing, Business Development and Leadership

• Executive Management Program, RSM McGladrey/University of Chicago

• “Selling Solutions”, Bosworth Institute, Michael Bosworth Instructor

• “Developing High Performance Organizations”, Alexander & Scott, 1-year Program Affiliations Community Involvement

ASQ (American Society for Quality), Education

Division

International Strategy Foundation

Founding Member

German-American Chamber of the

Midwest

The Art Institute of Minnesota

Art Circle Member

St. Mary’s University, MN

FGI, Advisory Board 2016 - 2020

Read Indeed,

Board Member, 2017–2021

MN Women’s Leadership Council 2017-2021

Across America Boxer Rescue,

Volunteer

Rotary International MN,

Board Member,

International Affairs, 2003-2006

United Way of Atlanta, Board Member,

Public Relations, 1994-1997

International Club of Atlanta, 1995 – 2000

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