Shalone J.T. Smith

415-***-****

**** ****** **** ******, ***. A, San Francisco, CA 94115

adoh8g@r.postjobfree.com

Skills:

Microsoft Office Suite

Epic Software

Internet related research

Demonstrated organizational skills

Excellent interpersonal skills

Ability to work with diverse populations

Manage multiple deadlines and projects

Demonstrated administrative skills

Light Bookkeeping, Data Entry

Answer heavy incoming calls

Excellent Customer Service Skills

Ability to prioritize to meet deadlines

Professional Experience:

Torrid, San Francisco. CA January 2015-May 2019

Sales Associates

Provide a shopping experience that will encourage customers to return by demonstrating good product

knowledge, friendly personal presentation, and professional handling of difficult situations

Cover the sales floor zone as assigned

Performs cash register functions as required and ensures accuracy and efficiency

Shares fashion knowledge and information with customers and members of store team

Assists with planogram changes including store map, wall, fixture, merchandising mix, etc.

Follows the visual standards for proper presentation, housekeeping standards or cleanliness and neatness

Communicates fashion trend information to management and respective HQ partners

HealthPlan of San Mateo S.San Fransisco, Ca (Contacted) September 2016-January2017

Authorization Assistant

Secure, review, and enter

fax authorization requests

accurately into the

claims/database.

• Handle calls from member

Secure, review, and enter fax authorization requests accurately into the claims/database

Handle calls from member and providers related to authorization requests.

FasTrak, Inc. - San Francisco, CA. (Contracted) March 2016 –Aug 2016

Customer Service Representative

Answer phones and respond to customer requests in courteous and professional manner

Maintain and establish new customer accounts

Provide customers with product and service information

Identify, research, and resolve customer issues using available resources

Escalate customer inquiries and issues when not able to resolve

Update credit card information and process payments

Research billing and payment issues

Review account history and activity with customers

Alert the supervisor of trends in customer calls

Educate customers on how prepaid tolling system works

Provide toll violators with options to resolving outstanding violations

Maintain up to date knowledge of services and procedures

Assist customers will website navigation and enrollment

Lash Group San Bruno, CA (Contracted) November 2015-January2016

Reimbursement Counselor

Productively verifying and documenting specifics for various payer plans, which included electronic validation of pharmacy coverage and medical eligibility

Confirmed coverage, cost share and access/provider options

Identified restrictions and details on how to expedite access

Accurately entering information into Database

Documenting prior authorization process, claims appeals, etc.

Benefit Verification, via phone and database

Postmates, San Francisco, CA (Contracted) September 2015-November2015

Customer Services Rep/Job Support

Place orders over the phone with vendors

Assisting customers with any issues that occurred

Outbound calls to customers with issues regarding their order

Assist Couriers with Issues they may have had in the field

Heavy Data Entry

Refuge Ministries, San Francisco May 2008- June2014

Human Resources/Business Operations Coordinator:

Manage the recruitment process inclusive of posting and updating career opportunities, screening

resumes and candidates, scheduling interviews with leaders and department heads, administering pre-employment paperwork; conducting reference and background checks, extending offers to all final candidates, interview and assess candidates based on needs defined by department managers.

Attend recruitment functions such as job fairs, career days, and other events to source candidates. Partner with multiple department managers to understand HR needs and develop long term solutions. Handle administration of new hire process, paperwork.

Address and respond to associate inquiries and issues immediately by tracking them and informing the General Manager. Addresses and resolves employee relations issues, involving corporate human resources when necessary. Advise department managers on employee matters.

Monitor worker’s compensation claims, in conjunction with corporate risk department.

CFO Assistant/ Executive Assistant:

Payroll, A/P, A/R, Filing/Organizing paperwork

Managing calendars, Making travel arrangements, Meeting and event arrangements;

Training and Supervising other Support Staff

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