Remote Jobs Executive Assistant
Resume:
Shalone J.T. Smith
**** ****** **** ******, ***. A, San Francisco, CA 94115
************@*****.***
Skills:
Microsoft Office Suite
Epic Software
Internet related research
Demonstrated organizational skills
Excellent interpersonal skills
Ability to work with diverse populations
Manage multiple deadlines and projects
Demonstrated administrative skills
Light Bookkeeping, Data Entry
Answer heavy incoming calls
Excellent Customer Service Skills
Ability to prioritize to meet deadlines
Professional Experience:
Torrid, San Francisco. CA January 2015-May 2019
Sales Associates
Provide a shopping experience that will encourage customers to return by demonstrating good product
knowledge, friendly personal presentation, and professional handling of difficult situations
Cover the sales floor zone as assigned
Performs cash register functions as required and ensures accuracy and efficiency
Shares fashion knowledge and information with customers and members of store team
Assists with planogram changes including store map, wall, fixture, merchandising mix, etc.
Follows the visual standards for proper presentation, housekeeping standards or cleanliness and neatness
Communicates fashion trend information to management and respective HQ partners
HealthPlan of San Mateo S.San Fransisco, Ca (Contacted) September 2016-January2017
Authorization Assistant
Secure, review, and enter
fax authorization requests
accurately into the
claims/database.
• Handle calls from member
Secure, review, and enter fax authorization requests accurately into the claims/database
Handle calls from member and providers related to authorization requests.
FasTrak, Inc. - San Francisco, CA. (Contracted) March 2016 –Aug 2016
Customer Service Representative
Answer phones and respond to customer requests in courteous and professional manner
Maintain and establish new customer accounts
Provide customers with product and service information
Identify, research, and resolve customer issues using available resources
Escalate customer inquiries and issues when not able to resolve
Update credit card information and process payments
Research billing and payment issues
Review account history and activity with customers
Alert the supervisor of trends in customer calls
Educate customers on how prepaid tolling system works
Provide toll violators with options to resolving outstanding violations
Maintain up to date knowledge of services and procedures
Assist customers will website navigation and enrollment
Lash Group San Bruno, CA (Contracted) November 2015-January2016
Reimbursement Counselor
Productively verifying and documenting specifics for various payer plans, which included electronic validation of pharmacy coverage and medical eligibility
Confirmed coverage, cost share and access/provider options
Identified restrictions and details on how to expedite access
Accurately entering information into Database
Documenting prior authorization process, claims appeals, etc.
Benefit Verification, via phone and database
Postmates, San Francisco, CA (Contracted) September 2015-November2015
Customer Services Rep/Job Support
Place orders over the phone with vendors
Assisting customers with any issues that occurred
Outbound calls to customers with issues regarding their order
Assist Couriers with Issues they may have had in the field
Heavy Data Entry
Refuge Ministries, San Francisco May 2008- June2014
Human Resources/Business Operations Coordinator:
Manage the recruitment process inclusive of posting and updating career opportunities, screening
resumes and candidates, scheduling interviews with leaders and department heads, administering pre-employment paperwork; conducting reference and background checks, extending offers to all final candidates, interview and assess candidates based on needs defined by department managers.
Attend recruitment functions such as job fairs, career days, and other events to source candidates. Partner with multiple department managers to understand HR needs and develop long term solutions. Handle administration of new hire process, paperwork.
Address and respond to associate inquiries and issues immediately by tracking them and informing the General Manager. Addresses and resolves employee relations issues, involving corporate human resources when necessary. Advise department managers on employee matters.
Monitor worker’s compensation claims, in conjunction with corporate risk department.
CFO Assistant/ Executive Assistant:
Payroll, A/P, A/R, Filing/Organizing paperwork
Managing calendars, Making travel arrangements, Meeting and event arrangements;
Training and Supervising other Support Staff
Contact this candidate