Center Representative Research Project

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

TAYLA

GILREATH-DOUGLAS

T

**** ******** **, ********, ** 29223, 803-***-****, ***********@*****.*** Dedicated data entry industry professional with demonstrated strengths in customer service, time management and hospitality management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.Proven willingness to take on any task to support team and help business succeed. Data entry Written communication Time management

Microsoft Word Database research Project Implementation Call Center Representative May 2021 - Current

Direct Interactions Cleveland, Ohio

Offered actionable solutions for customer concerns by following internal database prompts and company scripts.

Accommodated callers with special needs such as language interpretation and call escalation to specific departments.

Answered incoming calls, chat messages, and email communications to handle unemployment claims. Long-Term Care Agent June 2019 - July 2020

SC Department of Health and Human Services Columbia, SC Troubleshot problems and developed successful solutions. Updated office files daily and kept records organized. Maintained full compliance with legal, health, and safety regulations. Assistant General Manager June 2017 - December 2018 Extended Stay America Atlanta, GA

Maintained successful operations by overseeing 15+ employees, monitoring performance and continuously eliminating knowledge gaps.

Cultivated positive culture focused on employee empowerment, job satisfaction, and teamwork. Assisted with all administrative needs such as recordkeeping, payroll administration, and accounts payable. Bachelors of Science Hospitality Management May 2017 University of South Carolina, Columbia, SC

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