Tax Preparer Office Manager

Lisa Smith

**** ******* ***** ****, *******, TX, 76262

Personal Phone: 931-***-****

********.*******@*****.***

Mission Statement: To help others strive and make a difference in their everyday lives, and improve myself as a person, while having an open mind to learn.

EDUCATION

Bethel University, Student, August 2018 - May 2020

• GPA 3.7/ 4.0 Associate of General Studies

Northrop Senior High School, Student, Fort Wayne, Indiana, Graduating Class of 1985

• GPA 3.8/ 4.0 Core 40 Academic Honors Diploma

PROFESSIONAL WORK EXPERIENCE

Exquisite Tax Service, Tax Preparer/Consultant, January 2019 - present

• Conduct research on tax laws

• Strategize with clients to minimize tax liability

• Prepare tax returns

• Keep clients compliant with their tax obligations Lyft Headquarters, Critical Response Associate, October 2016 - May 2017

• Thoroughly investigate issues that can not be resolved by Tier 1 and Tier 2 Customer Experience Associates

• Be a calm and empathetic voice in critical and emotional situations

• Provide friendly, timely support to Lyft drivers and passengers via phone and email

• Meticulously document all support contacts in a CRM system and shift to assist other LOB's when requested or needed Tennessee Department of Corrections, Transportation Officer, June 2009 - February 2014

• Provide prompt and effective service while transporting state inmates to court and medical appointments

• Ensure public safety while transporting inmates

• Practice and perform training annually on using handguns while transporting Anthony Wayne Services, Group Home Supervisor, May 2005 - May 2009

• Provided medical care for mentally disabled patients by aiding in the development of personal and social life skills

• Sponsored facility event programs; arranged community outing experiences to patients

• Administered medication and external treatments to patients YMCA, Office Manager, June 1995 - May 2005

• Provided general support to visitors

• Organized and schedule meetings and appointments

• Organized office operations and procedures

• Managed relationships with vendors, service providers and ensured that all items are invoiced and paid on time

• Assigned and monitored clerical, administrative and secretarial responsibilities and tasks among office staff

• Participated actively in the planning and execution of company events

• Evaluate and manage staff performance

• Handled customer inquiries and complaints

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