CURRICULUM VITAE
JOSEPH ARTHUR MAKION KAPISAWANTHU
CONTACT DETAILS
No. 84 El Devino Court
Centurion Pretoria South Africa
Cell: 067*******,068*******
*********@*****.***
PERSONAL DETAILS
Date of Birth : 27 october1985
Sex : Male
Languages : English & Xhosa
EDUCATION AND WORK SUMMARY
PROFESSIONAL QUALIFICATIONS
Certificate in Hotel Management and Hotel Catering, Herentals College (Harare, Zimbabwe) - November 2009
‘O’ Level (ZIMSEC) – 8 Subjects – (Matric Equivalent)
Systems Worked with
MICROS
GAP
MICROSOFT OFFICE
PILOT
OPTIMA
COUNTRIES WORKED IN AFRICA
South Africa & Zimbabwe
WORK EXPERIENCE (13 YEARS)
FOOD AND BEVERAGE MANAGER AT ANEW HOTELS AND RESORTS CENTURION PRETORIA
Duties: key among others:-
Opened hotel and restaurant
Daily monitoring of the operations of food and beverage department
Monitoring cost of sales, daily and monthly stock takes
Staff training motivational sessions/brief meetings
Stock control and stock take daily, weekly and monthly
Ordering and purchasing of stock
Maintaining of standards, service levels and procedures
Interacting with customers
Daily cash-up and monitoring of sales
Daily upkeep and maintenance of equipment and accessories
Monitoring of average spent per head daily
Recruit, hire, and develop.
Schedule work hours/rosters for waitrons.
Monitor food preparation and methods.
Direct cleaning of kitchen and Front of House areas to maintain sanitation standards, and keep appropriate records.
Monitor health and safety standards and policies are obeyed.
ASSISTANT FOOD AND BEVERAGE MANAGER AT PREMIER HOTEL EAST LONDON ICC
Duties: key among others
Daily monitoring of the operations of food and beverage department
Monitoring cost of sales, daily and monthly stock takes
Staff training motivational sessions/brief meetings
Stock control and stock take daily, weekly and monthly
Ordering and purchasing of stock
Maintaining of standards, service levels and procedures
Interacting with customers
Daily cash-up and monitoring of sales
Daily upkeep and maintenance of equipment and accessories
Monitoring of average spent per head daily
Recruit, hire, and develop.
Schedule work hours/rosters for waitrons.
Monitor food preparation and methods.
Direct cleaning of kitchen and Front of House areas to maintain sanitation standards, and keep appropriate records.
Monitor health and safety standards and policies are obeyed.
SENIOR MANAGER
MUGG AND BEAN (GRAHAMSTOWN)
Duties: key among others
Daily monitoring of the operations of the business
Monitoring food cost, monthly stock takes
Staff training motivational sessions/vibe meetings
Stock control and stock take daily, weekly and monthly
Ordering and purchasing of stock
Maintaining of standards, service levels and procedures
Interacting with customers
Daily cash-up and monitoring of sales
Daily upkeep and maintenance of equipment and accessories
Monitoring of average spent per head daily
Recruit, hire, and oversee training for staff.
Schedule work hours for waiters and kitchen staff.
Monitor food preparation and methods.
Direct cleaning of kitchen and Front of House areas to maintain sanitation standards, and keep appropriate records.
Monitor health and safety standards and policies are obeyed.
ASSISTANT STORE OPERATOR
(East London) Spur/ Panarottis on) October 2014
Duties: Key among others:
Resolve customer complaints about food quality and service
Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records
Identify and estimate quantities of foods, beverages, and supplies to be ordered.
Maintain relationships with customers and staff
Schedule staff work hours and activities
Evaluate health and safety practices against standards
Organize, plan, and prioritize
Make decisions and solve problems concerning internal customers and external customers
Judge the quality of food and preparation
Process and analyze information when scheduling and budgeting
Record information about inventory and health practices
Handle food, utensils, and bookkeeping materials
Monitor food preparation and cleaning methods
Implement ideas or products
Get information from customers, employees, and inventory records
Inspect equipment and food deliveries
Monitor and oversee purchases, menus, staff, and payroll
Guide, direct, and train staff.
MARKETING MANAGER (DEBONNAIRS, STEERS, FISHAWAYS)
(Reason for leaving owner passed away)
oDEBONNAIRS
oSTEERS
oFISHAWAYS
Duties: Key among others:
I was responsible for all marketing within for all shops in Grahamstown
Had the task to engage with Rhodes university and all schools especially on sporting days
Was the trainer for all staff for all 3 shops
I was responsible for maintenance and repairs for all vehicles and motorbikes
Schedule staff work hours and activities Resolve customer complaints about food quality and service
Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records
Identify and estimate quantities of foods, beverages, and supplies to be ordered.
Maintain relationships with customers and staff
Schedule staff work hours and activities
Team building programmes for all shops
SENIOR MANAGER
WIMPY Grahamtown (5years) 2009 to 2014
Resolve customer complaints about food quality and service
Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records
Identify and estimate quantities of foods, beverages, and supplies to be ordered.
Maintain relationships with customers and staff
Schedule staff work hours and activities
Make decisions and solve problems concerning internal customers and external customers
Judge the quality of food and preparation
Monitor food preparation and cleaning methods
Implement ideas or products
Get information from customers, employees, and inventory records
Inspect equipment and food deliveries
Monitor and oversee purchases, menus, staff
Guide, direct, and train staff.
CAREER PROSPECTS
To be part of a growing organization that appreciates teamwork in achieving organization objectives. To reach the highest echelons of the hotel and tourism sector while at the same time enhancing my personal growth.
PERSONAL ATTRIBUTES
Self-starter and a team player
Strong organization and leadership skills
Excellent communication and interpersonal skills
Comfortable in people environment
Ability to work under pressure
Highly influential, analytical & results oriented.
HOBBIES
Motivational Speaking and coaching,Travelling, playing rugby and cricket
REFEREES
Charles Mcarthy :-General Manager Anew Hotels Centurion
Cell:-+27-76-850-****
Jared terwin(franchise/area manager for debonairs eastern cape)
Cell: 072-***-****
Zenzo Ngwenya (food and beverage manager –Premier hotels ELICC)
Cell:-+27-76-051-****
Dumisani Banda (senior manager - Mugg and Bean, Grahamstown)
Cell: 082-***-****
Kudzi Chatikobo (Senior Manager - Steers/Fishaways, Grahamstown)
Cell: 078-***-****
Simon (Store operator - Spur and Panarottis, East London)
Cell: 084-***-****