RESUME

MISS KAVITA GUSAIN

Personal Data

• NATIONALITY: INDIAN

• DATE OF BIRTH: 15th of Jul 1988

• STATUS: Single

• CONTACT ADDRESS: RZL-30 Vijay Enclave palam new Delhi. 110045

• MOBILE: +918*********

• E-MAIL: adoh4s@r.postjobfree.com

adoh4s@r.postjobfree.com

Objective:

• Highly motivated, creative and an effective Customer Relations executive with Five year of experience in capable of responding quickly and thoughtfully in challenging situations and working in a fast paced environment. Especially skilled at and ability to execute programs using limited resources. Excellent management, negotiation and public relations skills. Seeking a challenging management position in the operational field that offers extensive exposure to harness my talents. Academic Qualification

• Post-Graduation Diploma (PGDCA) in Computer Application from Sterlite Foundation, New Delhi.

• CBA(Complete Business Accountant)in Finance from IIJT, New Delhi

• Intermediate in commerce from C.B.S.E. Board in 2006 from Delhi.

• High School from C.B.S.E. Board in 2004 from Delhi. WORKING EXPERIENCE :

• EXCELLENT (5) years of Customer Services Experience At HAMAD INTERNATIONAL AIRPORT Doha

• Position: AlMaha Hostess/Premium Sales

• Year Sep 2014- Jul2018

Duties:

• Handling operations for VVIP, Diplomats, and Member of Royal Families.

• Ensuring proper document checks, passenger profiling and complete visa checks.

• Meet and assist of VVIPS, VIPS and CIPS.

• Supervise over boarding procedures and ensuring on time departures.

• Closely monitor all ramp activities including embarkation/disembarkation of passengers, loading

/offloading of passenger baggage.

• Train staff members on the company's procedures regarding Operations and Saftey

• Providing ideas for Business support.

• Worked on POS machine, Tally sales for particular shift.

• Giving Suggestion to running Operations smoothly

• Strives to always achieve utmost guest satisfaction in any situation.

• Monitor and supervising operations in order to ensure all staff complies with policies, procedures, company rules and regulations in line with contracts agreement.

• Professional in Amadeus Software, Knowledge of check-in and Boarding.

• Knowledge of Baggage Area-Raise complaint, Track of baggage. SINGAPORE AIRLINES/CAMBATA AVIATION

• Position: ASST. SUPERVISOR GR-2

Duties:

• Experience with Singapore Airlines, British Airways, Royal Jordanian, GulfAirways, Qatar Airways, KLM & Air France Airlines, Uzbekistan Airlines, Aeroflot Airlines Malaysian Airlines

• Knowledge of pre-flight and post flight

• Handling of direct transfer passenger at Arrival

• Handling all the related work to the Custom & Immigration.

• Worked as a shift uncharged

• Documentation for visa passport

• Handling all the related work to the custom and immigration

• Coordinating arrivals and assisting passengers at Immigration with difficulties of any sort.

• Responsible for connecting transit passengers in very short connecting time Completing post flight formalities and revenue control.

• Resolving passenger complaints with regards to baggage services.

• Familiar with check-in systems like Kiosk check-in & Sabre

• Assisting passengers in times of disruptions, cancellations or reservation changes that were required.

• Actively involved in Office Administrative duties (responsible for verifying and passing airport invoices to the accounts)

• Responsible for replying to passenger queries, feedback and requests. Trainings attended in relation to Aviation:

• Basic airport handling

• Privilege Club Training ( One World )

• Customer service excellence

• Elite service

• Aviation Safety Awareness

• Dangerous Goods Handling

• Bomb threat and suspicious callers.

• Customer Management System Supervisory ( ALTEA ) Achievement

• 3 customer Compliment Letter

• Certificate for Excellency In Everything we Do

HOBBIES: basketball, Cooking and

Declaration: I hereby acknowledge that the information above is true and correct to the best of my ability

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