DEEPALI SHARMA

Tel: +91-971*******

Email: adoh4r@r.postjobfree.com

WORK EXPERIENCE (Analyst at the Royal Bank of Scotland: March 2019 - May 2021) Major Role:

Reconciling outstanding transactions in various fraud suspense accounts in compliance with audit norms/MORAR policies

Chasing various operators and managers involved in end-to-end processes across Fraud and Chargeback operations for rectification of errors to ensure smooth flow of process.

Solving various cases of fraud while working on applications like CES, Intelli-match, Back Office, and BPM.

Clearing and chasing of rejected entries on the suspense account by finding their source accounts.

Verification of various manual accounts like write off, ATM refunds and general ledger.

Publishing daily MI reports across Fraud Operations and reporting missed service level agreements (SLAs) to Team Leader and Upper Management.

Arranged and requested meetings with the team for Identifying the patterns and frequent errors and devising ideas to eliminate the same.

Ensuring daily allocation of cases for the team members across various locations ( Gurugram, Delhi and Chennai)

Key Achievements:

Received appreciation for bringing the reconciliation queue below the required percentage, clearing ageing entries and pending transactions.

Proactively managed to support other teams while the ongoing Thomas cook crises – refunded and compensated approximately 3000 customers for flight tickets in compliance with the banking rules and regulations.

INTERNSHIP (Analyst at the Punjab National Bank- 4th June 2017- 19th July 2017)

Did the Project titled 'Business Projection for March 2018’ in Strategic Management and Economic Advisory Division,

Estimated the future business figures with the help of past year data with crystal ball software on Ms. Excel by analyzing various statistical graphs and tools. EDUCATION

Year Board/university School/college Percentage/

CGPA

Class X 2013 CBSE D.A.V Public School 9 CGPA

Class XII 2015 CBSE MRIS 91 %

BA (Hons.) Economics 2018 University of Delhi Shivaji College 6.98 CGPA LEADERSHIP AND EXTRA-CURRICULAR ACTIVITIES

Volunteered during the covid-19 pandemic, informed various patients about the availabilty of hospital beds, provided meals, masks and sanitizers.

Proactively organized fun team activities and games for colleagues as a member of Fun Team at the office.

Ex-Member at VIBGYOR -The fine arts society of Shivaji college ( 2016-2018)

Ex-Member at Women’s Development Cell of Shivaji College (2016-2017) - Worked for the development of women, participated in awareness programs, lead the creative team in the fest.

Volunteered at leaders for tomorrow (NGO) from 2015-2016 – Participated in cleanliness drive and plantation drive, visited children in orphanage, helped and visited local vendors.

Volunteered for Acrylica (annual fine arts society fest) 2017 held on 16th January, 2017 - Decorating and Painting work

Volunteered for Cinedrome 2016 (annual festival of photography society of college) - Stage work and auditorium discipline.

Member of creative team in events organized by women development cell during 2016-2017- Managed college decoration and creative work

Volunteered during VIBRATIONS 2017 (Annual cultural fest of Shivaji College) - Did painting, decorating and model making work, also managed stage work.

Volunteered at – A date with development 2016 - Anchoring and auditorium discipline

Contributed as organizer in gender fair, held on February 2-3, 2017

Participated in Indian oil golden jubilee inter school drawing and painting competition-2009

Won 1st prize in Junkyard competition held at Mata Sundari college for women, Delhi university DECLARATION

I hereby declare that all the information provided above is true and I am solely responsible for its accuracy. DEEPALI SHARMA

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