Customer Care Loan Processor

IRA MISHRA

Objective

To leverage the skill set, knowledge and experience gained during my +13-year tenure in the Banking and Credit industry to newer areas/fields, in the most creative and proficient way for mutual growth, of the organization and myself.

Professional Experience

Worked as Loan Processor with leading Capital Funding group in NJ.

13+ years of experience with Bank of India (India) in the areas of Retail Banking Operations, Sales & Marketing, Business Development, Client Servicing, Credit Administration and Resource/People Management.

Expertise in implementing systems & procedures and contributing towards improved financial performance, heightened productivity and enhanced internal controls

Expertise in Grievance Redressal.

Competency in marketing plan execution, product promotion and implementation of business strategies to accomplish the decided targets.

A proactive leader and planner with expertise in identifying key accounts, managing portfolio, expanding client base for augmenting turnovers and achieving desired targets / goals within the parameters of operational, fraud & reputational risk.

An innate flair for accepting challenges and abilities in managing & leading sales / collection functions and achieving desired targets.

An effective communicator with good presentation skills and abilities in forging business partnerships and establish beneficial relationships with channel partners

Fortnightly reporting of A.M.L.

Software Packages

Loan processing tools for file management like Share point, One Drive, Liquid logics

Expertise in banking Software i.e., CAPS, H.R.M.S., M.M.S.& FINACLE Lexi Nexi, Liquid Logics

Proficient in MS Office – Word, Excel, Power point and Outlook.

Hands on knowledge on Oracle SQL

Key Achievements

Played major role in achieving quality productivity target.

Certified for successful completion of K.Y.C. & A.M.L.

President Medal for Scout and Guide.

National Cadet Core –Naval B Certificate

Personal Details

Nationality: Indian

Languages Known: English, Hindi

Education

MBA in HR and Finance (2005-2007)

LLB (2006-2009)

BSC in Industrial Microbiology (2002-2005)

Work Experience

Company: Salman Capital Funding, Jersey City, NJ

Title: Loan Processor (Jun 2021 – Aug 2021)

Role and Responsibilities:

Gathering information for loan application

Credit run and evaluating credit history

Background check in case required.

Meeting loan application deadlines

Ordering and follow up on appraisals and valuation reports

Collecting missing data from clients on loan application

Reviewing file documentation for missing or erroneous information.

Assisting loan underwriter and loan officer in any other process necessary.

Company: Bank of India, India

Title: C.T.O, Customer Relationship Executive

(September2007 – 2015)

Customer Care Executive

(June2004 – September 2007)

Role and Responsibilities:

Credit Department

Preparation & Maintenance of Asset Products Policy Parameters.

PPG (Product Program Guidelines) reviews, renewals, and provide information / ideas related to product profitability.

Reviewing the operating procedures and laying the foundation on which the whole underwriting process will function

Ensure audit preparedness at all times. Ensure satisfactory rating of internal / external and Central Bank audit.

Preparation and Maintenance of Credit & Collection Delegation Matrix and Letters of Assigned Products.

Maintenance of Credit Circulars, and Central Bank Circulars.

Conduct Sampling of Applications to ensure credit quality / data integrity / data capture and compliance of policy for any improvements which may be suggested.

Conduct visits to Property Developers, Car Dealers and Listed Companies along with business to gain first-hand knowledge of market and implement new strategy. Drafting of visit reports for Management Review.

Carry out stress test and provide feedback to Collections.

Prepare monthly MIS for Management Review.

Recognize good and poor-quality Credit risks and exercise prudent credit judgement and develop/implement appropriate Credit initiation procedures on an on-going basis.

Perform Product Portfolio Analysis to analyze the Products Profitability, area of concern, scope for improvement etc.

Competition check – Conduct Market Survey so as to determine Property Prices, Vehicle Prices, consolidate feedback from Business + Underwriting and determine the most conservative price.

Interact with loan officers concerning client financial ability.

Managed all aspects of credit analysis on a daily basis.

Verified and examined information and accuracy of applications and closing documents as per the policy.

Recorded applications for credit information and disbursement of funds.

Reviewed customer accounts to determine whether payments were made on time and that other terms were being followed.

Handling of N.P.A. slip & loss accounts.

Rescheduling order accounts in order to ensure regular repayments.

Operations Department

Opening of Saving, Current & other Term Deposit Accounts.

Handling of CASA DEPOSITS.

Ensuring KYC Compliance.

Grievance Redressal.

Responsible for all updates related to any account.

Responsible for maintaining inventory to ensure stock availability at all times.

Documents screening of new customers applying for services.

Anti-Money Laundering

Assisting with the development, implementation, and maintenance of an anti-money laundering program within organization

Ensuring compliance with current AML regulations, and other relevant legislation

Developing and maintaining a risk assessment framework for products and services, clients and customers, and other issues relating to money laundering.

Keeping and maintaining records of high-risk customers, and reporting suspicious activities to the authorities.

Arranging and implementing inspections and audits from third-party organizations, and making compliance recommendations based on their findings.

Briefing and reporting to senior management on matters relating to internal AML compliance policies and procedures.

Overseeing and implementing an ongoing AML training program for other employees.

Preparation for and participation in Client operational calls regarding AML for the Client’s investor base; Due Diligence visits by Clients and Investors; Auditor visits

Fortnightly reporting of A.M.L.

Insurance Department

Analyzing insurance applications Identifying the risks of insuring applicants

Screening applicants based on a specific set of criteria

Evaluating recommendations from internal software

Contacting field representatives, healthcare providers, and others for more data

Deciding whether to offer insurance

Determining appropriate premiums and amounts of coverage

Reviewing and updating the rules for automation software

Customer Care

Proactively look to grow and broaden existing client relationships. Targeted clients are high net worth individuals and professional service firms.

Business development through referrals, leads, walk-ins etc.

Maintaining relationship with the existing customers.

Direct Selling of Retail Banking Product to bank’s customers.

Recommend solutions and strategies that take into account the client's financial situation, objectives, preferences, risk tolerances and implications

Provide customers with competent, timely and error free services in the area of account opening & account management.

List new companies under bank policy and provide them & their staff with services.

Reference

Available on Request

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