CRM Delivery Manager

Raneen Ali

Salesforce Consultant

Address: Cairo, Egypt

Mobile (Egypt): +20-100******* / +20-120*******

E-mail Address: *********@*****.***

Business Profile

I have extensive experience in analyzing company processes, developing Salesforce CRM workflows, integrated data into Salesforce or third-party applications and adapting applications for business needs. Using Apex language, Apex classes, Apex triggers, SOQL, SOSL, VisualForce (Pages, Components & Controllers), Lightning Web Component, Aura Component, RESTFUL API and JIRA technologies for warehouse management system, Construction & material handling, IT services provider and marketplace facilitates buying and selling services domains.

Areas of Expertise

● Apex Classes, Controllers and Triggers.

● Lightning Web Component and Aura Component.

● SOQL.

● Visual-force pages.

● Jitterbit & Dell Boomi Salesforce Integration.

● RESTful API, Web Service Connector (WSC), JDBC Driver.

● HTML5 & AngularJS.

● Java Script, JQuery, AJAX & CSS.

● J2EE, Spring, REST.

● ASP, C#, MVC.

● SQL.

● Agile and JIRA.

Experience

CRM Manager - Flairstech- Egypt May 2021-to present Role Purpose:

• Work with all business areas to define and agree the CRM platform (Salesforce) strategy.

Provide vision, leadership and advance the business and user requirements

Support and accelerate the firm as a global centre of excellence for Pardot and Salesforce Suite

Maintain relationships with senior management in all business areas

Develop annual budgets and plans for the support and development of the CRM Platform CRM Delivery and Support Manager – SEERA- Egypt May 2019 to May 2021 Role Purpose: aims to facilitate project delivery with a team of salesforce Engineers. Responsible for the successful initiation, planning, execution, monitoring, controlling of the projects. involved in the delivery and implementation of the solution as well. Coaching the team in technical and Managerial Sides.

● Project Name: Call Center, Service, social Media,Community and Sales Modules For Seera to ALL BU

● Project Overview:

The system’s objective is to offer a centralized, unified, online and easy to use Integrated Salesforce CRM

● Technologies Used: Apex Trigger, SOQL, SOAP, VisualForce Pages, Social Studio, Tapro, Informatica, ININ, Reports & Dashboards.

Software Project Manager – Advansys ESC- Egypt March 2018 to 2019 Role Purpose: Software Project Manager under the Software department aims to facilitate project delivery with a team of Software Engineers.

● Project Name: Fleet Management System

● Project Overview:

The system’s objective is to offer a centralized, unified, online and easy to use mobile based freight exchange application for the logistics/shipping providers to exchange their freights and fill empty vehicles on their journeys to increase the profitability

● Technologies Used: Spring, Java, Micro-services, Agile Methodology, Scrum, No SQL, Kafka, AWS Salesforce Developer Consultant – Advansys ESC – Egypt May 2015 to 2018 Role Purpose: Software Team Leader under the Software department aims to lead a team of Software Engineers. As Salesforce Developer aims to build functionalities in a sandbox with Visual force or Apex. Job Responsibilities:

• Work on application development lifecycle activities that include: Analysis, Design, Coding, Testing & Implementation.

• Execute all phases of software application projects including resolving issues and helping to ensure successful deployment.

• Support and manage a diverse customer group, providing business consultation and driving/prioritizing internal work products within Salesforce.com.

• Both process and technically oriented, understanding business implications of technical choices.

• Execute within Agile Methodologies following Concur disciplines.

• Experienced in coding APEX Triggers, Classes and Test methods

• System integration using Web Services API's REST or SOAP methods. Usage of APEX salesforce programming language & Visualforce.

Senior Salesforce Developer – Mantrac Jan 2013 to 2015 Role Purpose: A Salesforce Developer under the Software department aims to build functionalities in a sandbox with Visual force or Apex.

Job Responsibilities:

• CRM Implementation.

• Data Migration.

• Training, Support, and Warranty.

• Data Integration using Third party applications. List of projects:

● Project Name: Roll out Mantrac Salesforce.

● Project Overview: Established from Scratch Salesforce CRM through 13 international Countries with migration and data integration.

● Technologies Used: standard SFDC components, Apex Workflows, VisualForce Pages, Jitterbit and Dell Boomi

Senior Software Developer –T- A -Telecom Sep 2010 to Dec 2012 Role Purpose: A Software Developer under the Software department aims to build Web Applications. Job Responsibilities:

● Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

● Producing, testing and debugging code.

List of projects:

● Project Name: Etisalat Misr-Nigeria-Ghana Portal

● Technologies Used: VisualStudio, SQL, JS, jQuery, Angular JS, and AJAX

● Project Name: Samsung Games

● Technologies Used: Macromedia Flash and FBML

Software Developer – Jadeed Aug 2009 to 2012

Role Purpose: A Software Developer under the Software department aims to build medical Applications

Job Responsibilities:

• Develops software solutions

• Directing software development.

• Producing, testing and debugging code.

List of projects:

• Project Name: Neotronics- Clinitronics-Diatronics.

• Project Overview: Build Medical applications.

• Technologies Used: VisualStudio and SQL server.

Freelance Projects :

• Project Name: Support Dematic Salesforce Integration to SAP Project Overview:

Dematic needs support on Salesforce.com project, specifically on Service integration between SAP and Salesforce.

Technologies Used: Apex Trigger, SOQL, SOAP, VisualForce Pages, Reports & Dashboards.

• Project Name: Customizing & Supporting Salesforce for Tamkeen Tech. Project Overview:

Tamkeen needs Customizing on Salesforce, Set Validation rules, Build Processes and workflows for Finance Team and Customize reports for finance team. Technologies Used: Validation Rules, Apex Workflows, VisualForce Pages, Reports & Dashboards.

• Project Name: Roll out Salesforce for OLX

Project Overview:

OLX requests building Salesforce from Scratch, establishing Opportunity, leads, Account, Product and Quotation modules, Build Processes and workflows for Sales Team and Customize Sales dashboards.

Technologies Used: standard SFDC components, Apex Workflows, VisualForce Pages, Reports

& Dashboards.

• Project Name: Lego Smart Tool

Project Overview:

Smart Tool is designed to replace the current system (Excel sheets) used in project development. It is designed to help minimize Control Engineers excessive work repetition done in several projects. Web application to view a list of I/O types, to fulfill CE’s work on a specific “Panel”. The web application will be hosted on Advansys- ESC’s local server. The web application will be based on Microsoft Technologies.

Technologies Used: C#, JavaScript, jQuery, VisualStudio, MVC and SQL server. Education & Certifications

Education

M. Sc. Computer Science, Artificial Intelligence, 2017, Helwan University, Cairo, Egypt.

B.Sc. Computer Science, 2009 Helwan University, Cairo, Egypt

Training

ITI course IBM Java web track included J2SE, J2EE and web service. (2009)

Pre-master in Helwan University in computer science. (2010)

Interviewing Skills and Soft Skills. (2017)

Leadership Development Workshop. (2018)

ICAgile Certified Professional. (2018)

Certifications

Salesforce Certified Administrator.

Salesforce Certified Platform App Builder.

Salesforce Certified Sales Cloud Consultant.

Salesforce Certified Service Cloud Consultant.

ICAgile Certified Professional.

Travel History

United States of America, Dematic, Salesforce accomplishment include

Salesforce Integration.

Data Migration between Salesforce and SAP.

Languages

English: Proficient.

Arabic: Native / Mother tongue.

Dutch: Eager To Learn.

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