Mariana

Garcia Cedillo

Mariana A Garcia Cedillo

**** *********** **. ***. *

San Diego California.

adogxl@r.postjobfree.com

619-***-****

Skills - Achieving expected goals as a team member.

-Build exceptional rapport - Ability to resolve problems in a prompt way, in the benefit of the company and satisfaction of the customers.

- Bilingual-Spanish(fluent)-English(fluent)

- HIPPA rules knowledge and use in the Customer Service field. _Use of empathy, adaptability, responsiveness and patience.

-Process, comprehend and follow detailed written and verbal instructions.

-Production assistance-Desk assistance-Production methods for Printing materials -Familiarity with scheduling -Digital Printing Operator- Large Format Digital Scanners.

*Knowledgeable of materials through the printing process. Experience A Line Staffing / Customer Service Rep.

September 2020 - February 2021, San Diego 201 Penn Center Blvd #400 Pittsburgh, PA 15235

Assisting clients with enrollment in Company funded medical plan. Translate policy terms, plan information, and processes plus instructions that customers can understand. Identify and escalated priority issues, requests or concerns. Utilizing software, databases, scripts, and tools appropriately.

ARC Document solutions / Production Staff ( L.Format Digital Printing)

Dec 2016 - June 2020, San Diego California

Help customers regarding products, processes, unit prices, production turnaround times, and information needed by the customer. Wide-format print work utilizing large format color printers and Large format Digital Scanners plus storage of files for further process.

Education GED / State of California GPA 3.5

Tech101 MST1: Microsoft Teams: Group Collaboration & Chat Certified August -6- 2021