PROFILE

I am an enthusiastic individual with great interpersonal skills, which, combined with a passion for people and well-developed communication, and organisational skills, makes me an asset to any organisation. I thrive under pressure, am versatile, energetic and hardworking and always strive for excellence.

PERSONAL

INFORMATION

Date of Birth: 28 February 1997

Nationality: South African

ID: 970**********

Driver’s License: Code B

Race: Coloured

Marital Status: Single

Languages: Afrikaans, English

Interests: Music, Photography

COMPETENCIES

/

SYSTEMS

Microsoft Office – Word, Excel, PowerPoint

Presentation skills & communication skills

Data Capturing

Administrative duties

Telephonic sales/ Customer service

UAD System – User Administration Desktop

Mr D Express

Track My Driver

Takealot.com Admin system

Mr D Driver Dashboard & card delivery

Pastel

MyStrata

Payprop capital

Red Rabbit Inspections

Workpool

Signiflow

EDUCATION

National Senior Certificate – Eben Donges High School - November 2015

Teach English as a Foreign Language Certificate- LearnTefl – May 2020 SUBJECTS

Afrikaans 1st Language

English 1st Additional Language

Computer Application Technology

Math Literature

Consumer Studies

Life Science

Life Orientation

13 Medoc Rd, Northpine,

Brackenfell, 7560

081-***-****

adogvz@r.postjobfree.com

HEINRICH

VAN DER WESTHUIZEN

Curriculum Vitae

WORK

EXPERIENCE

Flysafair Pty Ltd

Customer Service Agent: August 2019- Current

Selling of new tickets to passengers

Modifying passenger bookings

Re-accommodation of passengers on new flights

Cashing up of money and ensuring that it corresponds with your paperwork

Doing recon after every shift to ensure that paperwork corresponds with the daily sales

Dealing with delays: booking hotels, and transport for passengers

Getting co-mail ready to be sent to JNB

Check-in of passengers and printing boarding passes as well as asking the security questions

Gate payments at boarding gates

Handling off-loading of passengers

Answering of calls and assisting passengers via phone call with frequently asked questions

Assisting passengers via email

Western Province Cricket Club:

Administrator: February 2019-July 2019

Filing

Operating of Switchboard (Reception Duties)

Assisting with various Membership Queries including Accounts

Ticketsales

Dealing with walk-in clients

Assisting Accounts Manager with Office duties- Updating Account Statements, assisting with recon as well

Updating membership details on Jonas system

Dealing with various queries via email

Marite Property Administrators The Letting Corp

Accounts Manager: June 2017 – February 2019

Managing property portfolios

Customer service and account queries

Invoicing of tenants and owner accounts

Deposit pay-outs and refunds

Maintenance - liaising with contractors regarding maintenance to be done and ensuring contractors are paid

Ensuring developers receive correct project sheets

Assisting with maintenance snag lists

Owner and portfolio presentations

Drafting of notices and announcements

Scheduling and attending meetings with owners and tenants

General admin – filing and new applications

Municipal accounts and levies payments

Creating activities and assigning tasks, managing the calendar and directories with Work pool

Conducting credit checks on possible clients

Providing weekly stats updates to owner with regards to different properties

Collections- Assisting collections department with collection of arrears Giving through weekly updates on arrears

Dealing with Attorneys to arrange evictions

Extras: Assisting Agents with Admin

Assisting with inspections when needed

Marite Property Administrators The Letting Corp

Admin Assistant: April 2017 – May 2017

General admin duties such as filing & preparing spreadsheets using Excel

Drafting of complaint letters

Assisting portfolio managers with payments

Updating MyStrata and Pastel systems with client details

General client/customer service

TAKEALOT.COM / Mr Delivery (Mr. D.)

Customer Services Representative: September 2016 – December 2016

Updating of waybills

Confirmation of delivery times / scheduling

Parcel tracking - Liaising with branches on product availability and shipping.

General customer service (inbound) – explaining company processes and procedures and providing information on available products

Arranging delivery of client FNB cards

Assisting customers with queries on deliveries

Drafting emails

Data Capturing – customer details

TFG Financial Services – Telemarketing

Telemarketing Agent: February 2016 – August 2016

Outbound - marketing products to TFG account holders

Updating excel document with successful sales

Daily reporting to supervisor in the form of an Excel sheet

Data capturing - ensuring customer’s information is correct

Ensuring the customer understand the billing details REFERENCES

Corlia Adams

Marite The Letting Corp – HR

021-***-****

083-***-****

Benita Fredericks

WPCC- Manager

082-***-****

Celeste Petersen

TFG Financial Services – HR

076-***-****

Charmaine Swartz

Flysafair

083-***-****

Contact this candidate