Technical helpdesk support
Resume:
Entry Level IT Help Desk Support
Sanelisiwe Mosikidi
Phone:
Email:
adogul@r.postjobfree.com
LinkedIn:
https://www.linkedin.com/in/sanelisiwe-
mosikidi-9b86a4190
Address:
340 Pretoria Avenue,Ferndale,
Randburg.
Objective
I am an enthusiastic and knowledgeable young person who is able to provide front line support as part of any IT Service Operation, logical thinker who can handle 1st/2nd line support calls, analyse and investigate problems, implement fixes, escalate support calls to 2nd/3rd Level and I am is flexible, resourceful and willing to take full ownership of user problems until they are fully resolved. I am very hungry to learn IT from the ground up, and I am currently looking for a suitable position as an Intern or an entry level job in a challenging and professional environment and allowing expansion in areas of expertise or other domains of Technology. Key Skills
KNOWLEDGE OF
• IT maintenance
• Logging faults
• Hardware faults
• Replacing parts
• Network support
• IT infrastructure
• Troubleshooting Network problems
MS Word, Excel, PowerPoint, Outlook, Explorer, Problem Solving: Internet Connection Issues, Printer, And Login Problems Hardware/Software:
IT Support skills acquired whilst studying
• Providing first level technical support to customers.
• Ability to convey technical solutions in a clear and concise manner.
• Installing and configuring computer hardware systems and IT software.
• Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.
• Quickly responding to customer enquiries and concerns.
• Escalating unresolved problems to other support staff.
• Taking ownership of problems and tracking them to a successful conclusion.
• Raising & maintaining incident tickets and problem records.
• Continuously reviewing performance against Service Level Agreements.
• Analysing call logs to spot trends and underlying issues.
• Producing documentation and reports to a high standard.
• Testing and evaluating new technology.
• Setting up new users' accounts and profiles and dealing with password issues.
• Monitoring IT network to ensure availability to all users. KEY COMPETENCIES
• Identifying and remedying performance bottlenecks in complex systems.
• Repairing IT equipment and replacing parts.
• Prioritising in a fast moving environment. Ability to grasp technical concepts quickly and easily.
• Giving sound advice on technical matters. Accurately following diagrams and written instructions to repair a fault or set up a system.
• Strong system and IT experience.
• Flexible to overtime requests.
• Maintaining records of software licenses.
PERSONAL SKILLS
• Proactively working as a member of a team.
• Active questioning & listening skills. Maintaining individual performance targets.
• Ability to work under pressure.
• Excellent problem resolution skills.
• Good communicator at all levels.
• Work well as a member of a team & in isolation.
• Open to different ideas, working practices and cultures. Education
• CompTIA A+ Complete
• Business management Incomplete
• web development Complete
REFERENCES
Gontse Given Ranyawa
Partner support Analyst
MFS Africa
adogul@r.postjobfree.com
• Reference
Contact this candidate