Rose Santa Cruz

**** ****** *****, **********, ** 93306

adogu5@r.postjobfree.com 626-***-****

Business assistant and customer service representative eager to serve customer's with respect, give the attention required and patience to meet their needs. I'm able to build a trusting relationship with administrators and customers in order to upsell products or services and settle disputes. I'm detailed oriented and able to multitask projects, I use good common sense and follow directions given. Professional Experience

Baldwin Park Adult and Continuing Education Program 02/92 - 06/05 School Secretary IV/Director'sAssistant

My primary job was to assist the Director's busy job duties for the California State Department of Education, the community and the Baldwin Park Adult school students and entire staff.

• Went over the day's appointments with the School's Superintendent, Administrative meeting's, project's, budget reports and all incoming and outgoing mail and prepared daily reminders

• Shorthand, dictation, computer keyboarding, filing and data entry

• Composed letters, e-mails and memos

• Answered busy phone calls, took messages, routed calls, welcomed walk-in inquiries and introduced our programs professionally with courtesy

• Coordinated travel arrangements and produced itineraries and materials needed

• Ordered office supplies and equipment

• Reviewed and monitored updated inventory, school's budget and account records

• Reviewed and maintained all confidential personnel files

• Provided clerical front office support answering busy telephone calls and enrolling students

• Conducted business skills professionally with courtesy and respect too everyone Eye-Optics

Accounts Receivables Clerk 1

Assisted in all accounts receivables and posted services

• Answered phone calls and routed to correct departments

• Posted customer payments and made copies of checks and mailed balance invoices to customers

• Recorded cash, checks, and credit card transactions.

• Posted revenues by verifying and entering transactions form lock box and local deposits

• Updated received payments by totaling unpaid invoices

• Maintained records by microfilming invoices, debits, and credits

• Assisted in creating spreadsheets monthly, quarterly and yearly reports Mattel Toy's, City Of Industry, CA 01/82 - 03/86

Traffic Clerk 1

Worked directly with Admisistrator's and with truck driver's traveling outbound

• Answer telephone calls to field inquiries from clients, vendors and various other callers seeking information on their delivery dates

• Provided clerical support by copying, faxing and filing documents

• Assisted coordinating dispatching for truck driver's delivering Mattel Toy's products across the United States of America

• Calculated quantity and weight of products loaded on trailer's not to exceed truck scales limits

• Produced Bill's of Lading's for their destinations

• Issued driver's their tractor seals for scales and deliveries

• Developed excellent working relationships with truck driver's by efficiently responding to their inquiries and complaints concerning work orders, invoices and shipments

• Tracked orders and notified customer's of status or potential delays

• Finalized daily logs on schedule to update internal records and uphold DOT requirements

• Prepared packages for shipment, pickup and courier services Education

Baldwin Park High School, Baldwin Park, CA 08/76 - 06/79 General Education - Graduated 1 year Early in 1979

• N/A

Mount San Antonio Community college, Walnut, CA 09/79 - 08/81 General Education - 1 1/2 years of study

• Did not graduate due to moving to a different state Key Skills

• Typing 50 wpm

• Filling

• Data Entry

• Bilingual in English and Spanish

• Friendly, courteous and respectful customer service

• Ordered supplies

• Reviewed and maintained budget reports

• Submitted purchase orders

• Made copies and faxed letters or reports

• Confidential record keeping and journal entries

• Composed draft letters and memos

• Scheduled coffee, pastries or lunch for visitors and prepared information folders with school's mission statement and programs offered

• Performed Admisistrative and Clerical duties

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