CHIDI DERICK AFIADIGWE

Cell No: 080********

Email: adogtn@r.postjobfree.com

Objectives:

Goal-directed, results-oriented professional with a strong retail sales operations background. Skilled communicator, persuasive and adaptable. Self-motivated with high energy, initiative and focus. Coupled with a passion for creativity and imbibing the attitude of dedication to my duty while innovatively pursuing the goals of the establishment.

Summary of Experience:

- 10 years in Dealer development network, Consumer Sale, Retail Sales and customer service experience with Simba group,Cars45 LTD,Swatch, iStore,Etisalat and MTN

- Manage sales management staff and provide direction regarding resources and sales strategies.

- Managing sales processes and identifying emerging market opportunities.

- Facilitating data review and reporting and developing sales strategies.

- Achieves regional sales operational objective by preparing and completing actions plans; implementing customer -service standards; resolving problems; implementing change.

- Develop, forecast and monitor budget and utilize operational resources.

- Coordinate sales distribution of products or services to facilitate the sales process.

- Conduct training, team bonding and team moral building. Educational Qualification:

Qualification : B.Sc. Nutrition and Dietetics

College : University of Nigeria, Nsukka.

Professional Experience:

Organization: Simba Group :

Designation : Dealer Network Expansion Manger

Period : July 2018-Till date

Responsibilities

- Strategically work with the dealer operators to develop their business, improve their sales performance and their customer experience with respect to service across.

- Implementation of new service, exclusivity agreements and ensuring all required documents are complete and accurate.

- Implementation of dealer performance upgrades through facility expansions, relocation, renovations and consultation.

- Present and counsel new vehicle dealers on performance metrics such as profitability, sales and customer experience metrics.

- Identify dealer deficiencies and provide recommendations to management on business strategies and corrective action plans designed to address opportunities and enhance dealer performance.

- Ensure the safety of all the company’s properties.

- Plan and implement rollout programs for the company’s product line

- Conduct training, team bonding and team moral building. Professional Experience:

Organization: Cars45 LTD :

Designation : Regional Sales Manger

Period : June 2017-June 2018

Responsibilities

- Managing sales processes and identifying emerging market opportunities.

- Identify new business market, attract new customers, and grow customer network revenue.

- Manage sales management staff and provide direction regarding resources and sales strategies.

- Develop, forecast and monitor budget and utilize operational resources.

- Coordinate sales distribution of products or services to facilitate the sales process.

- Ensure the safety of all the company’s properties.

- Plan and implement sales programs for the company’s product line

- Conduct training, team bonding and team moral building. Organization: Swatch Nigeria :

Designation : Sales Operation Manger

Period : March 2015-May 2017

Responsibilities

- Managing sales processes and identifying emerging market opportunities.

- Data review and reporting and developing sales strategies.

- Manage sales management staff and provide direction regarding resources and sales strategies.

- Develop, forecast and monitor budget and utilize operational resources.

- Coordinate sales distribution of products or services to facilitate the sales process.

- Conduct training, team bonding and team moral building. Organization: Apple iStore:

Designation : Reseller sales Consultant

Period: Oct 2013- Feb 2015

Responsibility

-Achieve and exceed sales target adherence to all policies and procedures. - Participate in telemarketing activities and provide customers with weekly follow-up.

-Server security monitoring and security related issue troubleshooting.

-Backup Management, Reporting and Recovery

-Perform application installs and upgrades following procedures documented by application owners on the servers.

-Monitor sales processes and stock level at SIS centers. Organization: Etisalat:

Designation : Retail Advisor

Period : Sept 2011-Sept 2013

Responsibilities:

-Achieve and exceed sales target adherence to all policies and procedures. - Participate in telemarketing activities and provide customers with weekly follow-up.

-Perform sim swap, educate customers on products & services.

-Backup Management, Reporting and Recovery -

Perform application installs and upgrades.

-Branding, merchandizing and new product campaign. Organization: MTN

Designation : Team lead call center

Period : July2010-July 2011

Responsibilities:

-Achieve and exceed sales target adherence to all policies and procedures. -Participate in online quality assurance rating activities.

-Perform sim swap, educate customers on products & services.

-Backup Management, Reporting and Recovery

-Perform application installs and upgrades.

-Online resolution of customer’s queries.

Organization : Oceanic Bank Nigeria (NYSC)

Designation : Retail Marketing

Period : Feb-2008 to March-2009

Responsibilities:

-Achieve and exceed sales target adherence to all policies and procedures.

-Participate in mass marketing, educate customers on products & services.

-Packaging or loans and opening of new account.

-Relationship Management

PERSONAL DETAILS

Father Name : AFIADIGWE

Date of Birth : 13th Nov. 1983

Marital Status : Single

Contact Address: No 12 harmony drive, harmony estate, Ogba Lagos 2

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