Security Agent Front Desk
Resume:
SAUGAT
BISHWOKARMA
CUSTOMER SERVICE/SECURITY-CCTV/FACILITIES MANAGEMENT
OFFICER/ADMINISTRATIVE CUM FRONT OFFICE GUEST RELATION PROFILE
Born and raised in Kathmandu,
Nepal, 27 years old and
currently residing at Al
Mansour St, Doha, Qatar
With transferable VISA (NOC)
Currently given NEBOSH IG
Certification exam at Doha
Institute Services and Safety on
august 4
CONTACT
PHONE:
EMAIL:
***********@*****.***
***********@*****.***
WORK EXPERIENCE
Hemaya Security Agency
Jaidah Square Building Al Matar Street, Doha, Qatar Security Agent - CCTV/Guest Relation Officer cum
Receptionist/Concierge/Administrative
January 24, 2018 to July 31, 2019
1. Patrolled Jaidah Square commercial premises to prevent and detect signs of danger in any form.
2. Supervised alarms and investigate disturbances. 3. Monitored and authorized entrance and departure of employees, visitors, staff as well as management heads. 4. Written reports of daily activities and irregularities, such as equipment or property damage, theft, presence of
unauthorized persons, or unusual occurrences.
5. Collaborated police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
6. Assisted each Visa applicant by giving and guiding them to VFS offices.
7. Greeted guests at the front desk.
8. Handled customer’s/guest’s queries personally and through phone calls.
9. Taken and delivered messages to the client within the building premises.
10. Written and accomplished logs of guests, visitors, staff as well as Management head’s entrance.
Maxwell Kathmandu, Nepal
Marketing Management Trainee
March 2016 to March 2017
Responsibilities and Achievements:
1. Acquired basic knowledge on the various techniques associated with advertising of the firm.
2. Used the proper strategies for maximum benefit, this knowledge can be acquired during the training period provided to us as trainee in order to complete this period with maximum effort.
3. Undertaken marketing research so that consumers can be targeted easily, this done by understanding the
requirements of the customers and fulfilling them properly. 4. Analyzed the customer’s demographic details in addition to forming marketing strategies accordingly and
negotiated to customers.
World Web Garden Kathmandu, Nepal
Call Center Agent
June 1 to November 30, 2015
Responsibilities and Achievements:
1. Consulted with customers by telephone to provide information, take orders, answer questions and handle complaints.
2. Placed and corresponded outbound calls, following a script to generate sales.
3. Investigated and follow up on customer problems. 4. Documented outcomes and steps taken.
5. Updated customer files and databases.
EDUCATION
NASA International College Kathmandu, Nepal
January 2016 to December 2017
Bachelor in Hotel Management
Achiever – as they often referred to me. I was provided to complete a relevant Internship in a specialized area of the hospitality and tourism industry; emphasis is placed on meeting the needs of both the student and the hospitality operation offering the management internship.
1. Excellent Communication skills – (Languages: Hindi, Nepali and English)
2. Honest
3. Excellent Technical Competency
4. Good work ethics
5. Flexible
6. Ability to work in harmony with co-workers
7. Eager and willing to add to their knowledge base and skills
8. Excellent in problem solving and tackling issues. 9. Loyal
10. Professionalism
11. Creative and critical thinker
TRAININGS:
1.Nebosh IGC (Occupation health and safety) exam
undertaken on august 4.
2. Basic first aid hvac level 2.
NASA International College Kathmandu, Nepal
July 2013 to December 2015
Hotel Management +2, 56%
Leadership skills are developed to advance my career, team and organization. As a student, I was trained to set direction, design teams, coach colleagues, deliver feedback, and more! Shree Saina Maina English School, Kathmandu, Nepal April 22, 2012 – April 11, 2013
Secondary School, 74.56% (First Division)
SKILLS
Contact this candidate