Customer Care Voice Process

M.KEERTHANA

No:**,Shanmugapuram extension *th street

Thiruvottiyur chennai-19.

Contact:701*******

Mail: adogqr@r.postjobfree.com

OBJECTIVE:

* To seek challenging assignments and responsibilities, with an opportunity for growth and career advancement as successful achievements; also be involved in work where i can utilize skill and creatively involve with a system that effectively contributes to the growth of organization.

EDUCATIONAL QUALIFICATIONS:

Courses

Name of the Institution

Board/University

Percentage

year of passing

Diploma in Electronics and Communication Engineering

Dr.Dharmambal Government polytechnic college for women

Autonomous

90

2015

SSLC

J.G.G.Hr.sec.school

State board

84.8

2012

CORE SKILLS:

* Active member of customer care,To capturing the customers queries from next day Feedback calls and resolving within 48Hrs and made a root cause to find out the problems immediately,

*Facilitating customer needs with respect to vehicle service and query handling if situation arises with in the service marketing activities

* Report generation from Incadea and Root cause,& analysis and action plan derivations

*completed courses in C and C++

*Type writing at junior level-English

EXTRA CURRICULAR ACTIVITIES:

*Active member of NCC at college level

*Throw ball,Chess

ACHIEVEMENTS:

* Disciplined and Planned Approach:Ability to clearly plan and Schedule each project phase from the initial to its completion stage

* Strong work Ethics: Loyal, ethical, honest -the clear objective of an employment is to benefit the employer through my competence

*Consistent Learner: Passion for constantly updating and upgrading my skills and while also expanding my horizons through recent updates and upgrade of information available etc.

EXPERIENCE SNAPSHOTS:

*CHENNAI GAIN CORPORATES SERVICES PVT LTD(APR 2015-OCT2016)

(Telemarketing Executive)

*INTELENET GLOBAL SERVICES PVT LTD( JAN 2017- NOV 2017)

(Voice process Executive)

*HANSFORD(NOV 2017- SEP2018)

(Customer Care Executive(QT/CRC/CVP) /Service marketing/Extended warranty/)

*HARSHA TOYOTA(SEP 2018-UNTIL DATE)

(Call center executive (appointment scheduling/confirmation/no-show)/service marketing)

DUTIES AND RESPONSIBILITIES:

CGCS PVT LTD:

* To educate about the importance of educational courses to the students and sell the product too

* Took the presentations and seminars preparation/Students are trained to testimonials

*Took a Sundaypresentation to outside Mall

INTELENET GLOBAL SERVICES PVT LTD:

* To call the customers and to explain about the SBI card facilities and entered the customers details to system and achieved the daily target

*Make an appointment to the customers for documents collections

* And To Handle the customers doubts and clarified everything

HANSFORD:

* Service Appointments and scheduling for guests of self and walk in customers

*Handling guests requirements pertaining to service

* Receipt of feedback from guests and possible escalations in a timely manner for concerns resolution

*service marketing calls and Quick touch feedback calls and NDC calls initiated and performed based on scripts provided from clients

*Root cause made and find out the problems and sort the customer queries and CVP concerns / Ford CRC concerns necessary updates done on a periodical basis

*Report generation and submission to top management for review and analysis

* To explain about the benefits of extended warranty/flexi plan/and RSA.

HARSHA TOYOTA:

*Same process doing in here alsoService Appointments and scheduling for customers

*Appointment confirmation, No show also doing itself

*To explain the management offer to customers and in future avoid the inactive and walking customers

GURUDEV TATA MOTORS:

*Im promoted as a Team leader –Service from this company

* To increase the company growth from our end / all over india from 182 place (feb 2021) now we are in 17th place (july month)

PERSONAL DETAILS:

Father Name : V.Muniyandi

D.O.B : 14.01.1995

Gender : Female

Marital Status : Single

Languages Known : English & Tamil

DECLARATION:

* I Hereby declare that the particulars of information and facts stated herein above the true, correct and complete to the best of my knowledge and belief

Place: M.Keerthana

Date:

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