SANAH MANSOOR

EMAIL: adogqp@r.postjobfree.com CONTACT NUMBER: +971*********

NATIONALITY: INDIAN

OBJECTIVE:

‘’Analytical & detail-oriented professional with experience coordinating, planning, supporting daily operational & administrative functions to excel in an office administrative role.’’

EDUCATION:

Lincoln University, Abu Dhabi, UAE Graduated: Oct 2020

Bachelor of Art in Business Management

Asian College of Teacher, Abu Dhabi, UAE Graduated: Oct 2020

International Diploma in Education, Teaching & Learning – Specialization in Nursery & Special Needs

Emirates Institutes of Banking & Finance, Abu Dhabi, UAE Graduated: Aug 2008

Diploma in Banking & Finance

WORK EXPERIENCE:

Property Administrator/ Listing Officer • Smart Concept Real Estate • Abu Dhabi June 2019 - Feb 2020

Property Listing Agent • Dimension Real Estate • Abu Dhabi Nov 2018 – Feb 2019

Property Coordinator • Ruayat Real Estate • Abu Dhabi May 2018 - Oct 2018

Document Controller/ HR/ Receptionist • Abu Dhabi Council of Economic Development July 2009 - Dec 2016

Sales Coordinator • American Express • Abu Dhabi Feb 2008 - Aug 2008

Operation Staff – Credit Card Acquirer Section / Account • National Bank of Abu Dhabi July 2007 - Jan 2008

DETAILED RESPONSIBLITY

PROPERTY LISTING EXPERIENCE:

Strong phone and verbal communication, active listening, outbound & inbound calls

Knowledge of price and values in the current housing market.

Answerable to queries of owner/clients regarding the property.

Understanding customer preferences and providing suitable properties

Coordination with the owner to rent & sell properties

Making of offer letter and contract of the property to rent or sale.

Marketing Research & advertisement of properties on web

Intermediary in negotiations, starting & ending the lease between landlord/tenants & arrange appointments.

Maintain lists of properties, their locations & descriptions

Maintains call center database by entering information

Fulfils request by clarifying and desired information, completing transactions, forwarding requests.

Approve Renewals based on landlord approval, send renewal notification to the tenants.

HR EXPERIENCE:

Acting as the first point of contact of any human Resources issues

Provide advice and guidance to managers about HR-related issues.

Participating in meetings, investigations, and consultants.

Providing support to all employees on ‘ long term sick’ or with challenging medical issues and organising their duties

Producing HR Statistical report (headcount, absenteeism, leavers, etc)

Checking Passport/ ID Cards to validate a candidate’s right to work in UAE

Checking certificate for authentication purpose

Responsible for Recruitment – Sourcing candidate from various online channels, updating Job ads and conducting background checks, design and updating job descriptions, craft recruiting emails to attract passive candidate, screen incoming resume and application forms, interview candidate ( Via Phone, Video & In-Person), prepare & distribute assignment & numerical, language & logical reasoning test, advertise job openings on companies’ careers page. Social media, job boards & internally, provide shortlists of qualified candidates to hiring managers, sending job offer through email and answering queries about compensation and benefits, collaborate with managers to identify future hiring needs & act as a consultant to new hires and help them onboard.

Updating, maintaining, and auditing of personal data for all the employees.

Organising with the Training and Development dept with the workshop for new and existing staff.

Dealing with general HR issues such as annual leave, maternity, paternity, flexible working request, timesheets etc daily basis

Managing payroll system like Oracle and DOF (Department of Finance) and advising staff on how to use the system also Handling the Abu Dhabi Pension & Omani Pension System

Developing and administering HR Strategies to improve working environments.

Dealing with employee grievances, reporting complaints to the Head of HR.

Producing handbooks and employment information booklets.

General Admin Duties: regularly making and answering phone calls, sending out emails to staff, printing, photocopying, and filling etc.

Oversee the file room & document scanning.

Manages enrolment process of employees in health, pension, and benefits plans & file maintenance

Deals and responds to day-to-day employee enquiries

Handling with health insurance – DAMAN – providing new cards to the joiners, cancellation, updating the DAMAN renewal process

Handling Department of Finance (DOF) and Oracle– enrolling new employees into the system, payroll, bank details. Position, grades & personal information

Handling contracts, offer letter, confirmation letter

Responsible for ER – following up with Visa, passport process, handling telephone enquiries, preparing new forms

RECEPTIONIST EXPERIENCE:

Handling calls, taking messages, or forwarding calls, welcoming & attending visitors

Reserves room for conferences and training

Processing the documents/obtaining the approvals

CREDIT CARD ACQUIRER:

Section/Account dept follow up with customers. Merchant settlement/ duplicate transactions

Encoder at Account Sections

RETAIL OPERATION CENTER:

Foreign currency positions

Correspondent details

Vostro transactions Dirham Payments

Assisting the corporate clients in recruitment process

ACHIEVEMENTS

CIPD (Chartered Institute of Personnel & Development) in Human Resources 2008

Online Tutor in 24 Hours Course from Hamdan Bin Mohammed Smart University SEP 2020

Design on Online Course in 24 Hours Course from Hamdan Bin Mohammed Smart University SEP 2020

Certified Recruiter from Naukrigulf.com OCT 2020

SKILLS:

Computer Skills: Microsoft Office, Email, Social Media, Typing

Language Skills: English, Hindi, Arabic

Leadership: Teamwork, Responsible, Communication, Motivation, and management

Other Skills: Creative, reliable, good attendance, self-management and adaptable

PERSONAL INFO

DOB: O4th March 1988

Marital Status: Married

Nationality: Indian

Visa Status: Husband’s Sponsorship (Transferable)

Hobbies: Reading Books, Traveling & Listening to Music.

DECLARATION

I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.

Sanah Mansoor

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