OKOLO SAMUEL

Berger, Lagos - Nigeria · +***-818-***-****

adogqg@r.postjobfree.com

A Dependable, hardworking, resourceful and ambitious Business administrative and management expert with extensive understanding of Project management, Human Resources management and customer relations management and its practical implications. Experience of undertaking analytical work and Marketing and sales projects with minimal supervision, whilst working in a team environment with multiple priorities and tight deadlines. Possesses transferrable skills and knowledge in rigorous programme management, effective communication and customers satisfaction and analysis that has informed policy formulation and advocacy. EXPERIENCE

JANUARY 2018 – 2021

MARKETING/SALES EXECUTIVE, AMMASCO INTERNATIONAL LTD.

Provides technical and analytical marketing support for proper marketing decisions.

Provides Customers support system that allows smooth rapport between customers and the Company.

Supports the Marketing unit all marketing projects to ensure efficient execution within agreed timelines.

Provides support in preparation for internal and external meetings.

Assists in drafting and disseminating correspondence including letters, memos and emails.

Assists in preparing briefings for meetings, conferences, press appearances, etc.

Provide monitoring and evaluation support on special projects and tasks assigned to the Marketing unit of the Organization.

Maintains confidentiality on all work issues and opportunities.

Develop, review and maintain government related policies, guidelines of the Standard Organization of Nigeria (SON)

Responsible for conducting regular liaison with professionals, internal and external stakeholders across various industries to ensure best practices in the organization.

JANUARY 2017 – DECEMBER 2018

CUSTOMER CARE(CALL CENTER), AIRTEL NG-IBADAN CLUSTER

Inbound and Outbound calls receptions and references.

Attending to Customers complaints and Enquiries concerning their lines or network provisions or services available on the network.

Attentive Listening to customers, multitasking, taking notes of their 2

suggestions and expectations for a better customers services/sasatisfacti

Virtual and Team support follow ups on customer's feedbacks and suggestions.

Virtual and Verbal resolution and activations on customers telephone lines.

Back office resolutions and prompt actions on customers line as may have been requested or due to be reflected.

AUGUST 2016 – 2017

BURSAR, (NYSC) JAPORD SPORTS ACCADEMY IFO,OGUN STATE

Providing Financial counsel on improvement of profits margins and cost efficiency for the general school running decision.

Reception and Documentation of tuitions and other related payments levied on parents for their wards.

Circulation and issuance of school internal memo or financial reminders to parents through their wards.

Bank reconciliations, Bank liason on behalf of the school and also Parents liason.

Providing Adequate and accurate financial records for school BOD decisions.

Computation, payments and documentation of staff salaries AUGUST 2012 – SEPTEMBER 2013(INDUSTRIAL ATTACHÉ)

CLERICAL/ DESK OFFICER- UNIVERSITY OF IBADAN (PENSIONS)

Computation and Verification of Gratuity and Pensions of pensioners.

Bank reconciliation and preparation of Bank vouchers for payments.

Pensioners annual capturing and verification exercises, supervision and related activities.

Filing and Issuance of monthly pensions payments reciepts.

Receiving monthly stationaries on behalf of the pension unit of the University's bursary department.

Virtual documentation of files and pension information.

Circulation of unit internal memo.

EDUCATION

IN VIEW

POSTGRADUATE DEGREE (MASTERS), UNIVERSITY OF LAGOS (LAGOS, NIGERIA)

Functional Concentration: Business Psychology.

JULY, 2010-2015

3

HIGHER NATIONAL DIPLOMA, THE POLYTECHNIC IBADAN

OYO,NIGERIA

(PREVIOUSLY OBTAINED OND-2012 UPPER CREDIT)

Functional Concentration: Business Administration and Management SKILLS

Research and Business/Market

Intelligence

Microsoft office

CRM applications usage

Excel and power point

Correl draw beginners cert.

Business Development and Strategy

Public Policy and Political/Economic

Analysis

Procurement and Business Sales

Analysis.

ACHIEVEMENTS

Anchored Business innovation and Mordern Marketing Strategy seminar/workshop for the All United Nations Students and Youths Forum (Anunsa).

Led and Organised Business Skill acquisition seminar and Workshops for youths of Ijoko-Lemode during my Nysc service year with various youths empowered with life skill to be self employed.

TRAININGS/ CERTIFICATIONS

Project Management Training and Certification.- Sanvid International Otta, Ogun state

Human Resources Management Training and Certification – Sanvid International Otta, Ogun state.

Business Leadership Training – Leadcity University Training center, Kingsway Building, Dugbe Ibadan.

Customer Relations Management Traing and Certification– Sanvid group

Health and Safety Environment Training and certification – Sanvid international 4

Leadership Management Training - Graduate Leadership and Management Professionals(GLMP),Ring road Ibadan.

VOLUNTARY ACTIVITIES

United Nations Youths Organizations Seminar (Local Network, Nigeria) I served as a director of protocols for a workshop on "United Nation Millelium Development and Sustainable Goals" organized for all Affiliated united nations model organizations (including Anunsa, JCI and other sister organizations) of youths and students.

AWARDS

•Best Groomed Male inductee Award Airtel Nigeria Ibadan Cluster (Ison Xperience)

• Award of Excellence Editor in-chief National Association Business Administration students

(NABAMS)

• Award of Excellence P.R.O/Academics Christian Manager's Forum (CMF)

• Award of Excellence President Federation of Igbo students Union (FISU)

•Award of Merit Vice President/Director for Protocols All Nigerian United Nation Students/Youth Association(ANUNSA)

•Award of Excellence President Nigerian Federation of Catholic Students (NFCS)

•Meritorious Award PROVOST/P.R.O National Association of Catholic Corps (NACC) Ogun.

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