ZIMKHITHA SOMNONO

Cell: 081-***-****

Email: adogm9@r.postjobfree.com

Address: **** ***

Mdantsane

PROFILE

Z Somnono has over 07 year’s experience in

administrative/ receptionist and 6 years

custostomer care support services. Currently

working as an Administrator/Receptionist at

Monde Consulting Engineers.

NATIONALITY

South African

LANGUAGE

English

QUALIFICATIONS

N4 Public Management – Buffalo City College

Status – Currently doing N5

Matric – Imizamo Senior Secondary

Year obtained – 2002

KEY SKILLS

Communication skills

Filing / paper management

Self-motivation and Flexibility

Customer service skills

Strategic planning/thinking

Decision making

Good telephone etiquette

EXPERIENCE AND SKILLS

Monde Consulting Engineers

Administrator/Receptionist (2014 to date)

Responsibilities

Handling of switchboard and directing all

calls to relevant people.

Maintain office supply inventories.

Compilation of bid / tender documents

Receive and direct visitors and clients.

Maintain filling system and taking minutes

of meetings.

Handle travelling arrangements for my

manager.

Resolve administrative enquiries.

Responsible for petty cash.

Capture Time sheets for site labourers

Capfin (Pty) Ltd

Customer Service Agent (2011-2012)

Responsibilities

Assisting clients with loan applications.

Handling of irate customers and drawing

settlement quotes then fax or email them

to clients.

Processing re-loans to clients. Dealing with

all customer service queries with regards to

the loan and provide feedback.

ABSA Bank Limited

Debt Collector (2007-2011)

Responsibilities

Liaise with clients by making arrangements

and follow up on unpaid personal

loans/home loans.

Perform credit analysis portfolio approach.

Prepare documentation for raising of

provision, write-offs, and transfer to the

legal department.

Vodacom

Customer Care Agent (2005 to 2007)

Responsibilities

Handling telephonic queries from clients and

resolving them promptly.

Providing administrative assistance to the

Yebo Millionaire’s game show.

Sorting and distributing communication

letters to winning participants

Ensure that appropriate business decisions

are made within monitoring and control

process.

Monitoring and controlling of incoming and

outgoing mail.

REFERENCES

Monde Consulting Engineers and Project

Managers

Mr. N Williams

Position: Office Manager

Tel No: 043-***-****

Mobile: 083-***-****

Capfin (Pty) Ltd

Mr L Radebe

Position: Team Leader

Tel No: 021-***-****

Mobile: 072-***-****

ABSA Bank Limited

Mr Grant Griffiths

Position: Team Leader

Tel No: 021-***-****

Mobile: 082-***-****

Vodacom

Miss Candice Major

Position: Team Leader

Mobile: 082-***-****

Contact this candidate