Customer service representative, HR assistant, clerical, accounts r
Resume:
Heather Mousel
Customer Service Representative opening
Billings, MT 59101
**************@*****.***
I have over the years learned imperative knowledge and lessons that have helped me to become an asset to a company not just a number. I have always taken pride in my ability to adapt to any environment and have always maintained a good strong value of integrity and work ethic and etiquette that is a quality of a great employee.
Authorized to work in the US for any employer
Work Experience
Caseworker
Montana Community Services - Billings, MT
March 2020 to Present
To ensure residents are receiving proper nutritional meals. To ensure that residents are receiving proper medicine as instructed by the Mars medical book. To ensure that the house is properly clean and safe. PCA Personal Care Assistant
SYNERGY HomeCare - Billings, MT
September 2019 to December 2019
• Helped maintain safe and healthy care of patients.
• Helped assist patients to be mobile by using equipment
• Gave them companionship and personal attention that was required to make them comfortable.
• Maintain health records and changes to relay to attending nurses. Customer Service Representative/Call Center
Horizon Communications - Billings, MT
April 2018 to July 2019
I have worked there since the 4th of April 2018. I have successfully made it to the highest level of operator before completing a year with the company. I have shown improvement every time at our quarterly reviews. Shown that I'm a team player.
Night Auditor/Front Desk Clerk
Marriott Extended Stay - Billings, MT
February 2017 to March 2018
Check reservations in properly. Comply with guest requests and policies. Follow up with guest satisfaction to their room.
Accounts Payable/Receivables Clerk
Whalen tire - Billings, MT
June 2014 to December 2016
Processed invoices for the accounting department for payables/receivables. Also balanced the Daily intake for the banking reconciliation and made deposits. Receptionist/Administrative Assistant
Baron industries - Tunnel Hill, GA
March 2000 to September 2004
• Answered and directed inbound calls accordingly
• Assisted different departments with inventory management
• Ordered and maintained office supplies for every department
• Shipped hazmat materials properly
• Translated safety meetings from English to Spanish
• Assisted Spanish speaking employees with open enrollment for benefits Customer Service Representative
Shaw Industries - Dalton, GA
January 1999 to February 2000
• Took inbound calls from national accounts i.e home depot, lowes
• Assisted in all types of issues as to ordering more carpet to production date of certain style
• Helping locate orders as of date of delivery
• Process damaged shipment orders
Receptionist/Payroll Clerk
Temporary Placement Agency - Dalton, GA
February 1996 to November 1998
• Answered 5 line phone system
• Took job orders
• Processed new applications
• Helped fill job orders
• Processed time cards for payroll
• Processed time cards before deadline
• Ensured time cards were accurate for payroll
• Dealt with any missed time or incorrect paychecks Education
High school or equivalent in General
Diamond High School - Anchorage, AK
September 1984 to January 1988
High school or equivalent
Skills
• Communications
• Receptionist
• Excel
• Microsoft office (10+ years)
• Microsoft word (10+ years)
• Accounts Payable (10+ years)
• As400 (3 years)
• Accounts Receivable (10+ years)
• Customer Service (10+ years)
• Payroll (3 years)
• Human Resources (10+ years)
• Call Center (5 years)
• Microsoft Excel
• QuickBooks
• Accounting
Languages
• Spanish - Fluent
Assessments
Attention to Detail — Completed
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have had always dealt in a customer or employee based job. I had a son that was terminally ill and in 2004 is when I decided to leave corporate world. I started my own business training horses, boarding and hauling horses. So I still maintained my accounting skills, marketing, and customer service.
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