MONICA CASTILLO

Edcouch, TX

adogfw@r.postjobfree.com

956-***-****

Authorized to work in the US for any employer

Work Experience

Correctional Officer

The GEO Group, Inc. - La Villa, TX

August 2009 to Present

AS A CORRECTIONS OFFICER I WORKED IN VARIOUS POSTS WITHIN A MAXIMUM SECURITY CORRECTIONAL FACILITIES.

• COUNSEL INMATES AND RESPOND TO LEGITIMATE QUESTIONS,CONCERNS AND REQUESTS.

• ENSURE THE SAFETY OF THE PUBLIC BY WORKING AS A UNITED WORKFORCE TO CONTROL THE PRISON POPULATION.

• RECORD INFORMATION, SUCH AS A PRISONER IDENTIFICATION, CHARGES, AND INCIDENTS OF INMATES DISTURBANCES.

• OBSERVING,RECEIVING AND OTHERWISE OBTAINING INFORMATION FROM ALL RELEVANT SOURCES.

• MAINTAINED SECURITY INSIDE THE PRISON AND OBSERVED THE CONDUCT AND BEHAVIOR OF INMATES TO PREVENT DISTURBANCES AND ESCAPES, AND MAINTAIN ORDER.

• ENSURING SAFETY AMONG INMATES BY ENSURING EVERYONE INSIDE THE PREMISES FOLLOW RULES AT ALL TIMES..

• WORKED IN INTAKE PROCESSING PRISONER BOOKING THEM FOR THEIR CHARGES. Childcare Provider

MARY DAY CARE - Combes, TX

September 2010 to November 2013

, providing emergency medical services, and administering oral medications in times of need.

• Supervised toddlers during my assignments

• Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.

• keep outings and safety of our kids while on trips Customer Service Representative

CONVERGYS - Pharr, TX

March 2000 to July 2009

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services for Direct tv.

• Take actions to encourage timely debt payments

• Process payments and refunds

• Resolve billing and customer credit issues

• Update account status records and collection efforts Education

High school diploma in General Studies

Edcouch-Elsa High School - Elsa, TX

September 1994 to May 1998

Skills

• Computer Skills

• Law Enforcement

• Security

• Time Management

• Surveillance

• Writing Skills

• Conflict Management

• Cash Handling

• Data Entry

• Sales

• Microsoft Powerpoint

• Toddler Care

• Meal Preparation

• Childcare

Certifications and Licenses

CPR,TCLEOSE CERTIFICATION

November 2009 to Present

SUCCESSFULLY COMPLETING THE BASIC LICENSING COURSE, PASSING THE STATE LICENSING EXAMINATION AND APPOINTMENT BY LAW ENFORCEMENT AGENCY. First Aid Certification

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