Objective

To contribute the organization with the best efforts for achieving its goal and to have a continuous self-development by way of learning and exposure to new assignment Functional Expertise:

Project Management Technical Support Troubleshooting and Maintenance Customer Service and Retention

Scholastic Record

Diploma – Electronics & Communication Engineering, Govt. Polytechnic, Nainital

(Uttarakhand Board of Technical Education)

Intermediate – GIC Khairna, Nainital

Matriculation – GIC Khairna, Nainital

Graduation- B. Arts Kumaon Universiy

Work Experience (5+ years )

Area of

Excellence

• Training the Field Team with Proper System Wiring & Working on Delta SMPS, SMCS (Automation)

• Achieving the Service Level Agreement / Turn Around Time (SLA/TAT)

• NOC Operations

• Testing, installation and commissioning of Systems (Delta SMPS, SMCS, Battery Banks) on BTS, BSC, MSC Sites

• Skilled in managing teams to work in sync

• Inventory Management

• Demonstration of products

• Technical Support and Troubleshooting

• Optimizing the Client Prioritization

Technical Skills

• Experience in Technical Support to Customers like Indus, Bharti Airtel, RJIL, Bharti Infratel, Vodafone, Viom, etc. for Telecom Passive Products of Delta Electronics (SMPS Power Plant, SMCS-Automation System, Battery Bank, BTS Alarms, etc.).

• Experience in Alarm Monitoring & Troubleshooting

• Experience in Team Leading & Training the Team on Telecom Power Plant, PIU

• Experience in RJIL 4G Project in Handling Team for Alarm Integration & Simulation Activity

• Operating Systems: Windows (XP, Windows-7 and 8) Organization: IDC technologies Duration: Jul ’29 2015 to 31 March 2018 Organization: Karvy Forde Services ltd. Duration: 1 April 2018 to 31 Oct 2018 Organization: Karvy Innotech Ltd. Duration: 1 Nov 2018 to 6 JUNE 2020 Organization: Polestar Engerneering Co. Duration : 07 JUNE 2020 TO 30 sept 2021 Organization: Baba electromach engineers pvt. Ltd. Duration : 23 Dec 2021 to current Position: Field Engineer (Telecom Power Plant (SMPS), PIU (SMCS), Installation & Commissioning)

Position: Utility CI ( Cluster Incharge Almora Cluster RJIL O&M) PROJECTS:

• Delta Electronics SMPS, SMCS, Battery, Alarms for BTS, BSC, MSC Running of Different Telecom Operators.

• Infra management, Technician supervision

Project Description: Providing 24*7 On-Field Service on Delta SMPS, SMCS Telecom Products which has covered almost 70% Telecom Market in India. Products using customers are Indus Towers Ltd, Bharti Airtel Ltd, Bharti Infratel Ltd, BSNL, Vodafone, ATC, Viom, Tata, etc. Providing on-field resolution to them to avoid any outage, breakdown of equipment. Providing service in minimum time for MSC, BSC faults. AG1,ILA monitoring Technican supervison ACHIEVEMENTS:

• Work PAN India Field Team by visiting each state in which client provided the satisfied approval that team can work on automation systems

• “Extra Mile Efforts” By Project Head

• “Best Technical Support” to PAN India Team

Job Responsibilities

• 24*7 Onsite Support

• Troubleshooting of Delta SMPS, SMCS, Battery Bank

• Proper checking of BTS, BSC, MSC sites

• Alarm Monitoring

• Maintaining Customer relationship and customer satisfaction

• Proper resolution to make the sites working

• Proper checkup for Mains & DG automation

• Fast response on critical problems that may result in outage Personal Information

• Language Proficiency : English, Hindi

• Father’s Name : Sh. Dinesh Chandra

• Marital Status : Single

• Permanent Address : Shivalik Vihar Colony,Sheeshmahal,Kathgodam

• Present Address : Shivalik Vihar Colony,Sheeshmahal,Kathgodam

• Date of Birth : 01St January 1992

• Hobby : Love to play cricket, Vollyball, Football

• Current Location : Haldwani

Declaration

I consider myself familiar with ELECTRONICS AND COMMUNICATION Aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.

On Request

Deepak Kandpal

807-***-****

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