Product Coordinator Customer Service

Lynda Judson

Kirkland, WA ***** 425-***-**** ******.******@*****.***

linkedin.com/in/lynda-judson-0834305b

QUALIFICATIONS

A travel enthusiast with wholesale, retail, customer service, and sales experience eager to contribute to the success of a progressive organization in the travel industry

Proactive self-starter determined to achieve individual and team goals by setting high standards and maintaining focus until objectives are met

Resourceful and creative problem solver capable of quickly identifying concerns and stopping at nothing to resolve, and ensure the satisfaction of the customer

A proven communicator, able to quickly build rapport and earn the confidence of customers, management, and team members

Efficient manager of multiple competing projects, adapting to shifting priorities in an ever-changing, demanding environment

Self-motivated and proactive if working independently or collaborating cross-departmentally to reach desired results

Demonstrated customer service, efficient time management, a keen eye for details, excellent organization, and the determination to surpass my client’s expectations

Intellectually curious, committed to personal growth and learning; continually seeking exposure to new skills and responsibilities

CAREER HIGHLIGHTS

Increased Macy’s Perry Ellis Men’s Accessories sales by 16.4% in FY2017 and 19.6% in FY2016, continually ranked in the top 25% for month-end sales increases

Conceptualized and launched a national merchandising program for Ellen Tracy Legwear, maximizing our in-store presence, fostering brand recognition, and contributing to an average increase of 15.3% in year-end sales

Strategically built an upscale distribution of fashion and designer legwear in department and specialty stores, averaging sales increases of 16.2% year-over-year

Generated sales of $1.8 million, representing a 22.0% increase over LY while managing Nordstrom South Coast Plaza, Jewelry Department

Grew Nordstrom South Coast Plaza, Point of View Department annual sales to $3.5 million, a 32.5% increase over the previous year, earning the company’s top-grossing department

CORE COMPETENCIES

Lifelong Passion for Travel

Building Relationships

Commitment to Customer Service

Execution of Detailed Procedures

Understanding Client Needs

Effective Multi-tasking

Educating Clients

Comprehensive Research Skills

Positive “can-do” Attitude

Active Listening Skills

Creative Thinking

MS Word, Excel, and PowerPoint

PROFESSIONAL EXPERIENCE

Perry Ellis International, Seattle, WA 05/2015 – 06/2017

Retail Product Coordinator

Cultivated and maintained lasting working relationships with my customers and management through continual communication, achieving goals, and consistently providing unmatched service

Analyzed and delivered selling recaps, accurately identifying sales trends and opportunities to management.

Negotiated real estate and aisle presence of displays and fixtures to optimize exposure

Ensured Perry Ellis merchandise was displayed according to company standards, produced a compelling visual presentation, and increased brand awareness

Continual evaluation of the positioning, promotions, and products of my competition

Participated in frequent conference calls with Perry Ellis management to discuss account activity, the status of special projects, competitive programs, and strategies to drive sales and increase profits

With an unwavering determination to outperform company expectations, a sense of urgency, and prioritizing tasks, my assignments were always completed on time and often ahead of schedule

Ridgeview, Inc. Ellen Tracy Legwear, Seattle, WA 04/2003 - 06/2007

Director of Visual Merchandising

•Hired, coached, and mentored 21 in-house coordinators to service metropolitan markets: evaluated and outsourced merchandising for outlying areas

•Developed visual guidelines and best practices for increasing floor space, executing floor sets, building brand recognition, coordinating in-store seminars, and giving exemplary customer service

•Allocated store coverage based on retail sales, forecasts, trends, and account participation

•Interacted with Planning and Visual departments, Account Managers, and VP of Sales; reviewing stock and sales plans, deliveries, newness, and evaluating coverage, always encouraging feedback on the performance of my team and ideas for improvement

Ridgeview, Inc. Ellen Tracy Legwear, Seattle, WA 09/1998 - 03/2003

Key Account Manager

•Established a successful partnership with buyers and account management based on mutual support and a collaborative style

•Negotiated and designed private label programs for department stores and independent retailers

•Analyzed sales reports from retailers applying key metrics to create plans capitalizing on trends

•Regularly met with my buyers in New York and local offices; introducing new styles, evaluating the current season, discussing opportunities, and defining goals and objectives for the upcoming season

•Trained and supported buyers, managers, and associates through seminars focused on product knowledge, best practices, merchandising guidelines, and quality customer service

ADDITIONAL EXPERIENCE

Nordstrom – Sales, Department Manager, and Assistant Buyer

EDUCATION

University of Washington, Seattle, WA, Bachelor of Arts, Psychology

The Travel Institute – Certified Travel Associate Program (Pending)

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