Contact Services Chase Bank
Resume:
JULISSA PEREZ
Contact
adogcl@r.postjobfree.com
Julissa Perez. 104-11 37th road corona New York 11368
Profile Summary
An experienced Customer Service Support Representative with recognized time management and organizational skills. Highly successful and proficient at executing financial administration, reporting, and scheduling functions. Remote Data entry accomplished at transposing large amounts of data with accuracy and speed. Systematic and organized, trained in databased systems management, using a variety of technology platforms. Seeking an opportunity as a customer service representative, where can obtain a position within your company by demonstrating skills and extensive experience.
Core Competencies
Excellent knowledge of providing first contact services at the front desk and well versed in scheduling appointments and meetings
Excellent attention to detail, communication and organizational skills
Ability to input data quickly without many errors, and ensure that there are not a lot of mistakes to be corrected down the line
Excellent written and verbal communication skills and customer service skills, including professional telephone skills
Strong computer proficiency, with a firm grasp on MS Office tools and the tech savvy to quickly learn and master new software programs
Strong with operating multi-line telephone systems and proficient in handling filing systems and correspondence
Work Experience
Receptionist Jan 2015 – Present
Eckstein & Yusupov Orthodontics: Brooklyn, NY
Answer phones, schedule patients, take payments, authorize insurances, greeting and assisting customers, handling customer complaints.
Enter new patient information and maintain company database.
Scheduling and confirming patient appointments while balancing high call volume of patient's inquiring about appointments, payments, and insurance.
Receive and assist clients and escort them to correct destinations; offices, rooms or meeting rooms.
Transmitting information and documents to customers, using computer, mail, and facsimile machine.
Dental Biller Assist with Marketing Strategy for the office 2013 - 2014
Queens Village Dental: Queens Village, NY
Checked insurance eligibility; collected co-pays; Bill insurance companies for services rendered.
Confirmed and corrected any patient demographic and insurance data entry errors to ensure clean claims.
Overall responsible for the daily scheduling, financial coordination, reports, data entry, coding, translating dental documentation and patient files into a clear interpretable form.
Sent claims for patient reimbursement, pre-authorizations, and over-due claims; solved problematic explanation of benefits assisting with entering payments.
Skills
Customer Service
Strategic Planning
Planning Skills
Answering Phones
MS Excel
Windows XP
Windows 7
Easy Dental
Work Flow
Quality Assurance
Goal-Oriented
MS office
Data Entry
Remote Work
Data Analysis
Patterson
Process Improvement
Switchboard
Self-Motivated
Complaint Handling & Resolution
Filing/Records Management
Dentrix
Teamwork
Invoicing
Strong Communication
Denticon
Dental Biller 2012 - 2013
Roosevelt 26 Dentistry: Corona, NY
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Responsible for managing accurate and timely completion and submission of all the billing, collections, and accounts receivable functions.
Accurately predicted and assisting the patient in obtaining all necessary documents to complete the application.
Dental Assistant 2010 - 2012
Assisted oral surgeons, orthodontist and general dentists in a very fast paced environment with all dental procedures and treatments.
Assisted dentist in management of medical or dental emergencies when necessary.
Provided quality customer care service over the phone; efficient in taking digital and manual x-rays; sterilized all instruments; some Dentrix experience.
Receptionist 2009 - 2010
Today's Dental NY PC: Elmhurst, NY
Answered multiple phone lines, scheduled appointments and sent prior approvals for procedures.
Scheduled appointments, prepare bills and receive payment for dental services, completed insurance forms, and maintain records.
Checked insurance eligibility; collected co-pays; Minimal assisting; Instrument sterilization; Prepare charts; Faxing; and Filing.
Receptionist 2007 - 2008
Century 21 Best, INC: Elmhurst, NY
Distributed mail and messages to appropriate parties; effectively learned and utilized MLS, CrestEdg, and VLS internet based systems in order to advertise office listings on an everyday basis.
Answered and managed incoming calls, scheduled patient appointments, confirm upcoming appointments and recalls according to office protocol.
Maintained and managed patient records in compliance with privacy and security regulations.
Medstar Surgical: College Point, NY 2003 - 2005
Customer Service/RX Department Coordinated medical equipment and supplies services to patients
Organized charts regularly in accordance with clinics' policies and procedures.
Dispatched required services to delivery technicians; Tracked prescriptions to obtain MD signatures; Maintained company spread sheets; Provided quality costumer care service over the phone.
Personal Banker Jan 2015 - Aug 2016
JPMorgan Chase Bank, Stevens Point, WI
Received checks and cash for deposit, verifying amounts, and checking the accuracy of deposit slips.
Carried out special services for customers, such as ordering bank cards and checks.
Maintained focus on acquiring new customer accounts and/or deepening existing customer relationships through a variety of activities and consulting.
Resolved difficult customer situations effectively while delivering professional customer service and the highest level of customer satisfaction.
Provided a high level of financial and administrative services to customers.
Assessed clients' financial situations to develop strategic financial planning solutions.
Plan Services Specialist Jun 2010 - Jan 2015
Sentry Insurance Group, Stevens Point, Wisconsin
Launched new paperless filing procedures for electronically filing Form 5500 for businesses.
Tested new methods of workflow productivity using different software environments: TEST, QUAL, PROD. Facilitated over 250 filings per filing year without the need to file extensions.
Education
Queensborough Community College, Bayside, NY
Major: Criminal Justice
References
Available Upon Request
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