Jaime Laliberte

Program Manager, Internal Communications Profile

adogc2@r.postjobfree.com • 845-***-****

LinkedIn • New York, NY 10128

Highly motivated and accomplished professional with expertise in messaging, thought leadership, internal communications, program development, and strategic development. Strong ability to translate strategies into actionable plans. Key skills in written/verbal communications, interpersonal relations, relationship building, time management, critical thinking, coordination, organization, multitasking, and problem solving. Experienced in team leadership, mentoring, training, media, research, performance evaluation, and reporting. Well versed in planning and execution, client relationships, brand creation, leadership, traditional marketing, digital media, and engagement.

Qualifications Summary

Detail-oriented with advanced knowledge of scalable collaboration programs, organizational content development, communications development, cross-functional collaboration, process improvement, and program delivery.

Engaging and articulate communicator who builds lasting relationships with stakeholders, external professionals, internal teams, and clients to increase opportunities, networks, and referrals.

Leverage effective leadership practices to guide teams, see “big picture”, develop strategic plans, and cultivate continued growth across operations.

Career Experience

Clearly Gottlieb Steen and Hamilton, New York, NY 2017 – Present

Alumni Relations and Career Services Specialist (2021 – Present)

Alumni Relations Coordinator (2019 – 2020)

Alumni Relations Assistant (2017 –2018)

Direct internal operations across 14 practice groups, 25 client teams, and 10 industry groups to facilitate global engagements for alumni. Execute global brand activities, such as social media strategy, content publishing, and cross-functional collaboration to gather vital information. Introduce new lawyers, more than 90 annually, to alumni network. Research and identify new business opportunities within alumni network. Deliver personalized reports to 14 practice groups on research findings. Draft pitches and client briefs in accordance with alumni information. Recommend panelists for events, create new content, foster communication between stakeholders, and generate detailed reports to support ongoing networking and updated alumni community information.

Maintained comprehensive data for more than 6,300 alumni in customer relationship management (CRM) system.

Oversaw Washington Irving High School intern program to enable low-income students with professional experience and mentoring opportunities.

Compiled and distributed annual Year in Review magazine to more than 10K global clients.

Moderated global continuing legal education events with more than 250 attendees per event.

Recognized by firm leadership for efforts to successfully expand role and determine brand of department.

Transcat, Rochester, NY 2014 – 2017

Inside Sales and Calibration Representative (2015 – 2017)

Quote Specialist (2014 – 2015)

Acted as key member of task force charged with implementing new initiatives, such as chat system, rental program, website, and wellness activities. Educated others on products and calibration services to maximize sales and opportunities. Served as sole team member with ability to execute rental business operations, such as quoting, equipment procurement, pricing and billing, and shipping logistics. Trained and mentored new employees in processes, policies, and procedures.

Crafted up to 300 customized quotes daily for clients.

Ideated system for best practices in rental process based on expertise.

Established company-wide standing desk raffle to promote employee wellness.

Enterprise Rent-A-Car, Rochester, NY 2013 – 2014

Management Trainee

Developed hands-on experience in customer service, sales, marketing, operations, and finance. Learned value-added skills in inspiring teams, leadership, customer service, sales, marketing, finance, and operations. Developed strong understanding of managing successful, multimillion-dollar business operations.

Initiated and nurtured relationship with Ford dealership, resulting in referral growth of 65%.

Rochester RazorSharks, Rochester, NY 2012 – 2013

Managerial Intern

Aided head coach and team executives with daily functions and ad hoc projects. Supervised and guided 17 interns. Coordinated and delivered press conferences and events. Monitored charity donations and cultivated lasting relationships with sponsors. Gained valuable skills in interviewing, management, public relations, and brand management for minor league sports team.

Defined and maintained team branding.

Onboarded 17 interns successfully.

Education

Master of Arts, Organizational Communications

The College at Brockport, State University of New York, 2016

Bachelor of Science, Communications with minor in Sociology

The College at Brockport, State University of New York, 2013

Study Abroad: New Zealand DC Internship Program

Affiliations

Children of Promise NYC, Volunteer Tutor, 2021 – Present

Corporate Challenge, Volunteer, 2014 – 2020

St. Jude’s Children’s Hospital, Fundraising Volunteer, 2019

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