Calabarzon Service Crew

Marjohn Aborde Operio

Luzon Address: Block ** Lot 1 Ligaya Drive Sta. Lucia Village, Panapaan-6,

City of Bacoor, Cavite Philippines 063s

Mindanao Address: Purok 3, Mabuhay, City of Valencia, Bukidnon Mobile: +63-091*-***-****/ 092*-***-****

Email: *************@*****.***; *******.******@*****.*** Career Objectives:

To be able to work in an organization that provides superior training broadens leadership qualities, integrity, work excellence and values. A leader who is a role model, passionate and dynamic, eager to learn more and have a strong personality to lead a team. The one with the right amount of knowledge, expertise skills and an excellent attitude necessary to perform his current task/ job according to the company or business organization set standards.

Major Course: Bachelor of Science in Business Administration

(Major in Operations Management)

Administration Management, Marketing Management, Finance Management, Human Resource Management, Logistics Management and Procurement, Quality Control Management GPA: 1.68 / 91%

Professional Background & Work Experience:

Position : Franchise Operations Analyst - FOA

Functions : Assisting franchisees of Generika Drugstores in terms of Sales and Marketing, People Training in related to Head Office Standards- HR Matters, Coordination to Finance, IM, WH, Logistics, Network Development, FBD, Corporate Pharma- Regulatory, Legal and Audit Department. Compliance and Alignment to Franchise Agreement, Store Operations Concerns other related activities that creates a harmonious relationship with Franchisees and Franchisor. Marketing programs in the operations.

Industry : Pharmaceutical Drugstore/ Wholesale Merchandise Company : ACTIMED INC. (Cervantes St, Parañaque, Metro, Manila) Duration : August 21, 2017- Present

Job Description:

In charge to managing the Franchisee (Business Partners) stores of Generika Drugstores in terms of sales, marketing, business concerns and other related matters. Also act as mediator in between Franchisees and Franchisor of the company Generika Drugstore. Suggest areas for improvements and growth assist the Franchisee in terms of building long-term sales action plans and other pro-active ideas to make profitable. Assist in opening of stores, check the store compliance of permits and coordinate it to all departments.

In-charge with the following activities in the operations handling twenty-three (23) stores here are some of the responsibilities I have; 1. Assisting partners (Business Partners).

2. Assisting Operations, Sales and Marketing of Business Partners. 3. Assisting Business Partners Cost efficiency at a level of consultation. 4. Assisting the profitability and EBITDA (P&L) of Business Partners. 5. Assisting and channeling of goods and services under RTA. 6. Assisting and developing people (Protocol and cascades of memo, team exercises others).

7. Building character and a long-term relationship with business partners and company. 8. Always adheres to the company policies and directives. 9. Goal to hit targets and impact excellence.

10. Sustainability of brand image thru brand activities and programs. 11. Assisting the store operations in terms of coaching and guiding store officers. 12. Sales strategies and development, either short term or long term. 13. Business review and business plan to all Business Partners. 14. Training and development of the people.

15. Forecasting and admin duties and responsibilities (reporting). Position : Sales Area Manager- SAM

Functions : Over all in Charge in the Sales and Operations, Administration of the Operations, Sales driver and Marketing, People Management and Functions, Finance management in operations, Key person to Communicate in all Departments. Other Business Transactions such as tie ups. Do Build Sales Strategy Management.

Industry : Food Service Business Industry/ Food Manufacturing Company : ORO CROWNE FOODS, INC. (BBQ BOB)/ Under LESLIE CORPORATIONS (No. 4 Dama de Noche St. UPS 4, Parañaque, Metro, Manila) Duration : April 13, 2016- August 3, 2017 (1 Year and 4 mos.) Job Description:

Operations in charge: Responsible for the overall management of the store operations per store, per area location, communicate and coordinate concerns to all departments needed of focus. Responsible for stores set up, opening of new stores and compliance to company and government SOP’s (Permits and others). Develop store personnel, supervisors (store officer/s) and staffs to their optimum capability and capacity. Do strategic planning in line with the marketing activities, telemarketing, OOT-Outside Order Taking, projection of sales, monitoring of events, tracking of activities, proper focus on the sales actions, evaluations, RCA and CAPPING. Support all the activities that company has (LSM/ System wide). Embody the company policy and uphold the highest standards in the organization.

Operations Management- Manage all aspects in the store operations in line with the five (5) M's of management. Making sure that smooth flow, proper communications, safety and security is evident in the operations. Lead the people to their optimum capacity and capability for the benefit of the organization and the employees as well. Lead the team to achieve goals and create systems that will enable the operations to sustain for the long-term processes.

Inventory and Quality Management- Ensure that levels of inventories are meet, freshness and product must be of good level and of good consumption. Made the systems for us to monitor, track and review procedures in order to easily identify aspects in meeting quality issues. Projection of the inventories used for the reference to know the average daily usage per item in the store and send it to commissary for the purpose of planning and productions.

Sales and Marketing/Managing Partners- Do the initiatives in achieving the sales by key measures and action plans thru in-store and out of store action plans like suggestive selling and other means of achieving the sales. Ensure to orient team members and equip them with the knowledge on the promos, other ways of achieving sales target, other means of channeling products and act as drivers on sales rallies. Do institutional selling; create rapport to institutions that will act as partners in the near future. Manage the loyal partners that keep on patronizing the brand. Do manage future franchise investors and assist them in terms of managing the business. Department Coordination- Sales and operations has a lot of concerns to address, one of my responsibility is to coordinate and communicate properly such concerns to all departments involve, making sure that follow-up and up to its completion is validated. Coordinate concerns to HR(Recruitment and Training)/ ACCOUNTING(Sales Report and liquidations) /SDA(Site outsourcing) / SED(Engineering and Repair)

/COMMISSARY(Warehouse/ Productions and Logistics) / BRAND and MARKETING(Events and Promos) /AUDIT(QSC Audit and Result))/ MMD-(Allocation of raw materials and others) /QA and R&D(Quality Concern) /MAINTENANCE department( Enhancements, repairs and others).

People Management- Managing people in a way that you lead them into company goals and objectives achievements and alignments. Making sure that all are updated, know the trends and motivate them accordingly. Hiring and training people that will fit to the organization expel people that made deviations to policy or any unnecessary behavioral problems and rude attitude. Groom people to be a leader and create programs for them to boost their morale.

Finance and Cash Management- Assigned as over all in-charge in the supervision of cash flow and cash activity of stores. Making sure that change funds are accurately counted and documented. Revolving funds are timely monitored and complete thru balancing. Ensure that all sales reports are timely submitted to head office, checked already and relayed all the necessary concern that need on focus. Deposit of all cash or sales in a timely manner. Ensure that expenses are well documented and recorded properly, track and with valid purposes.

Technical Support and System Programming- In- charge to programming of all any product name/ codes/ price increase or decrease/ additional or depleting items/ & others in the ECR/ POS, I.T updates and new system to be downloaded and must be updated.

Business Developments in Operations- Do some measures in order to improve the operations processes, such as internal lay-out of the store and operational flow. Making sure that movement inside the store is conforming to the operational activities in order to achieve the optimum sales and operations output. Position : Boutique Manager/Branch Manager for the Operations Functions : Branch Manager in charge for the overall training, sales and metrics achievement, smooth workflow (safety and security), and operations of the store.

Industry : Retail Service Business Industry

Company : FSRI/RGOC (Payless Shoe Source Blue Bay Walk Pasay City) Duration : June 1, 2015- November 27, 2015 5.5 months Reason : Resigned due personal reason-family conflicts mother. Job Description:

Trainings and Development/Administration Officer: Responsible for the overall training of the branch, from orientations, applications and executions. Coaching and further development of the personnel for growth to achieve the company goal and managing well the 5M’s of business.

Sales Driver Training and Inventory Management: Achievement of the store metrics to effect sales and profit. Make quality decisions towards sales achievement and evaluation of performance of the store and individual. Work hand in hand with people and get their commitments in order to achieve goals and implement corrective action plans to achieve sales. Ensure the optimum security and safety of the store operations and merchandise.

Position : Assistant Restaurant Manager/OIC

Functions : Total Quality Manager, Training Manager Scheduling Manager, Marketing-in-Charge and Production Control Manager, Store Operations head-concerns related to internal and external customers and administrative functions.

Industry : Quick Serving Restaurant (QSR)

Company : St. Marc Café (BV Cuisine Inc.) Greenbelt 3, Makati City Duration : November 3, 2014- April 4, 2015 5months Reason : Resigned for new ventures, possible to work abroad. Job Description:

● In charge to the optimum operational excellence performance of the store.

● Manage the behavior of internal and external customers in a daily operations.

● Work hand in hand with the team to provide quality foods and services.

● Manage the manpower up to its extent potentials, product procurement and availability.

● Incorporate the team collaborative effort to achieve the set objectives and goals.

● In totality act as the role model, leader by virtue and actions and create a strong team through proper coordination, cooperation and commitment. Position : 2nd Assistant Restaurant Manager (ARM 2) on Training Functions : Hiring and Training Manager, Service Quality Manager, Cash control and Scheduling Manager, Marketing-in-Charge and Production Control Manager.

Industry : Quick Serving Restaurant (QSR)

Company : Jollibee Foods Corporations (JFC) Aguinaldo Hi-way, Niog 2, Bacoor, Cavite

Duration : July 01, 2012 to July 15, 2014 2years

Reason : Resigned for new ventures, will acquire experience from the retail business.

Job Description:

• Assigned to achieve headcount of manpower in store operations, responsible for proper selection, evaluation, and optimum quality training of crew.

• Ensures achievement of plans, promotional activities and sales target for the shift/store.

• In charge with excellent delivery of FSCC (Food, Service and Cleanliness and Condition) during shift to its optimum quality as a Service Quality Manager

(SQM).

• Lead service crew to achieve the highest product quality and supplies availability levels and ensures that product is always available during shift assigned.

• Attend to customer feedbacks and complaints during shift and give immediate solutions.

• Responsible for the overall floor control and shift management for any crisis might arises

• Implement feedback and suggestion system (from sales building to evaluation) during shift, what are the RCA and the best CAPPING of the particular period timeline.

• Implement customer survey, feedback and continuously interact with customers during shift to know the critical means of improving the quality of service.

• Implement cost management activities, standards and procedures during shift.

• Monitor and develop competency level of crew through motivational programs and evaluations every period, validations and key competencies measurement. Position : 3rd Assistant Restaurant Manager (ARM 3) Functions : Counter Manager, Dining Manager, Production Control Manager, and Business Channel Manager, Quality Control Manager and Shift Control officer.

Industry : Quick Serving Restaurant (QSR)

Company : Jollibee Foods Corporations (JFC) Aguinaldo Hi-way, Niog 2, Bacoor, Cavite

Duration : January 25, 2011 to July 1, 2012 1 year and 6 months Reason : Promoted to a new position

Job Description:

• Assigned to achieve the momentum of objectives/ goals, implementations of directives.

• Ensures achievement of plans, promotional activities and sales target for the shift/store.

• In charge with excellent delivery of FSCC (Food, Service and Cleanliness and Condition) during shift to its quality assurance.

• Lead service crew to achieve the highest product quality and supplies availability levels and ensures that product is always available during shift assigned.

• Attend to customer feedbacks and complains during shift and give immediate solutions.

• Responsible for the overall floor control and shift management, risk control measures.

• Make sure to duly report such incidents occurred during shift and do corrective actions plan immediately to minimize or mitigate cost or incidents.

• Safety and Security assurance during shift to avoid such occurrences of accidents.

• Lead the team and help the RM to achieve goals by integrating such common goals.

Position : Management Trainee

Functions : Trained to be one of the company’s management team. Industry : Quick Serving Restaurant (QSR)

Company : Kentucky Fried Chicken Company (KFC) SM City Bacoor, Bacoor, Cavite Duration : September 8, 2010 to January 12, 2011 4months Reason : Resigned financial and encourage by the operations director to work in JFC.

Job Description:

• Trained the basic operations training program to ensure the achievement of the caliber manager for the operations in terms of knowledge, skills and attitude. Know the basic store activities in terms of people, machines, methods, materials and money. I was trained with phases of management from the basic handling of the stations up to management phases one and two.

Position : Skills Enhancement and Education Development Program (SEEDS) Specialization : Senior Party Assistant and Host, Service and Production Crew Industry : Quick Serving Restaurant (QSR)

Company : Jollibee Foods Corporation (JFC) SM City Bacoor, Bacoor, Cavite Duration : April 2008 – June 2010 2- years

Reason : Graduated in College

Job Description:

It is designed to enable qualified students to pursue their post secondary education through the provision of financial assistance, while at the same time providing them with practical training develop their skills, competencies, attitudes and work value and enhance their employability.

Position : Aral Kabuhayan Scholarhip Program (AKSP) Specialization : Senior Party Assistant and Host, Service and Production Crew Industry : Quick Serving Restaurant (QSR)

Company : Jollibee Foods Corporation (JFC) SM City Bacoor, Bacoor, Cavite Duration : June 2006 – April 2008 2- years

Reason : Enrolled to SEEDS Program

Job Description:

It enables qualified scholars to pursue their post secondary education through the provision of financial assistance, while at the same time providing them with practical training form the company. Learn to acquire knowledge, skills, and important values within the program. Developing work excellence and the right attitude towards work and at the same time know how to manage individuals (internal and external customer of the company). Deal with time management and organizational knowledge through a systematic approach.

Position : Service Crew

Specialization : Cashiering, Dining personnel and Party Assistant Industry : Quick Serving Restaurant

Company : Jollibee Foods Corporation SM City Bacoor, Bacoor, Cavite Duration : 3 months

Reason : Contractual-enrolled to Aral Kabuhayan Scholarship Program Job Description:

A job that qualifies a service crew to served quality foods to customers of the company. Given the task as cashier and dining to serve excellent service and a memorable party experiences for customers. Deal with customer relations, money management and clerical works.

Position : Service Crew

Specialization : Pizza maker and pasta, fry station and dispatcher. Industry : Casual Dining Restaurant

Company : Greenwich Pizza Pasta Corporation

Duration : 5months

Reason : Contractual

Job Description:

A job that qualifies a service crew to served delicious pizzas to customers of the company. Along with different pizza flavors, pasta is also one of the best it offers. Certificates, Awards and Recognition:

1. Certificate of Recognition- BEE IN ACTION AWARDEE Exceptional Excellent Service of Staffs and Crew

Customer: Mr and Mrs. Alvin Lu / Date: April 15, 2012 / Jollibee Customer Care 2. Certificate of Recognition- BEE IN ACTION AWARDEE For a Great Job of Marjohn Operio

Customer: Mercelina Salazar Date: August 15, 2011 / Jollibee Customer Care 3. Certificate of Recognition for Gold store awardees and PAPE. Jollibee Niog-JFC FSCC Gold achiever and Sales target achievement. 2011-2012

4. Certificate of Recognition

Essay Champion for a record breaker of extra-curricular activities. STI College Bacoor Whole Campus

2008-2009

5. Certificate of Recognition/During the Scholarship program period. Contributed to FSC Gold star Awardees of Jollibee SM Bacoor Level 3 2008-2009

Educational Essentials:

Tertiary: STI College Bacoor, City of Bacoor Cavite Bachelor of Science in Business Administration / (Operations Management Major) 2006- 2010

Awards: Essay champion, very good scholastic records. Secondary:

San Jose National High School/Valencia City Bukidnon/ June 2001-April 2002 Libona National High Scholl/ Libona Bukidnon/June 2002-September 2003 Bacoor National High-School / Bacoor Cavite / September 2003 – March 2005 Awards: Top 10,5th honor, 3rd honor, salutatorian status, Best in Science, English, Social studies and most dependable. Best in Art and crafts and other livelihood benefit subject. Primary: Dagatkidavao Elementary School / Dagatkidavao, Valencia Bukidnon / June 1993 – March 2000

Awards: 7th honor, 5th honor, 3rd honor and best in drawing contest whole campus. Seminars Attended:

Title: “Effective Problem Solving and Decision Making” Venue: No. 4 Dama de Noche St. UPS4, Paranaque City, Metro Manila Facilitated by: Quality Circle

Date: July 4- July 5, 2017

Title: “Friend-chising- Getting from Here to There in A Minute” Venue: Somerset Tower Alabang, Metro Manila

Facilitated by: Leslie M. Severino- Managing director PowerSkill, Inc. Date: March 15-16, 2017

Title: “First Aid Training and Seminar”

Venue: Jollibee Hypermarket

Facilitated by: Red Cross Facilitators Cavite City Date: January 23, 2014

Title: “Specialized Tourism Awareness Seminar in Jollibee” Venue: Jollibee Calamba

Facilitated by: Louella C. Jurilla; Regional Director Date: March 12, 2013

Title: “Values Integration and Enhancement Workshop Program” Venue: Karina Building 5th Floor, Shaw Boulevard, Pasig City Facilitated by: Tetz Beltran and Assistant Training Manager: Grace Batungbacal Date: March 28, 2012

Title: “Basic Operations Training Program” (BOTP)

Venue: Karina Building 5th Floor, Shaw Boulevard, Pasig City Facilitated by: Training officer Ma. Erlina Michelle T. Abdon and Training Specialist: Anna Maria Nones.

Date: May 13, 2011

Title: Student Summit for Business Region 4-A CALABARZON. Venue: Cabuyao Laguna

Facilitated by: Ma’am Paz L. Bodadilla and Mr. Warlito A Blanche Date: Auguist 15, 2008

Personal Particulars:

Order in siblings: 2nd

Age: 33

Date of Birth: 26 October 1987

Place of Birth: Valencia City, Bukidnon

Philippines

Nationality: Filipino

Residence: Philippines – 063

Religion: Born Again Christian

Gender: Male

Civil Status: Single

Height: 5’8”

Weight: 150 lbs.

SSS No.: 33-9672842-0

TIN No.: 293-***-***-***

Pag-ibig Mid Number: 121*********

Phil-Health Number: 01-051027345-7

Father’s Name: Joe Wilson Sison Operio

Current Location: Malaybalay City,

Bukidnon

Birthday: January 25, 1962/Age: 59

Place of birth: Valencia City, Bukidnon

Mother’s Name: Mary Anne Darullo

Aborde

Current Location: Libona, Bukidnon

Birthday: May 26, 1963/Age: 58

Place of birth: Pototan, Ilo-ilo

Sister’s Name: Lavonne Aborde Operio

Birthday: September 28, 1984/Age: 37

Current Location: Libona, Bukidnon

Place of birth: Valencia City, Bukidnon

Sister’s Name: Donna Aborde Operio

Birthday: June 29, 1989/Age: 31

Current Location: Cagayan de Oro City

Place of birth: Valencia City, Bukidnon

Brother’s Name: Jay Aborde Operio

Current Location: Cagayan de Oro City

Birthday: November 29, 1990/Age: 30

Place of birth: Valencia City, Bukidnon

Brother’s Name: Juvern Aborde Operio

Current Location: Cagayan de Oro City

Birthday: July 31, 1992/Age: 28

Place of birth: Valencia City, Bukidnon

Character References:

NOTE: COEs’ are available upon

request

Name: Criselda Cruz

Position: Asst. Manager for Brand and

Operations

Company: Leslie Corp.

Contact Details: 091********

Name: Mary Joy Kalinga

Position: Training Specialist

Company: Oro Crowne Foods Inc.

Contact Details: 091********

Name: Blue Janina Abe

Position: Training Supervisor

Company: BV Cuisine Inc.

Contact Details: 091********

Name: Rochelle Soyosa

Position: Boutique Manager

Company: FSRI

Contact Details: 099********

Name: Eva Cabacungan

Position: Franchise Operations Analyst

Company: Actimed Inc.

Contact Details: 096********

Operio, Marjohn Aborde

I hereby certify that the above mention stated herein are true and correct to the best of my knowledge and beliefs.

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