Intake Specialist Data Entry

Mൺඎඋൾൾඇ M අඅൾඋ

Fargo, United States *****

570-***-**** - *****************@*****.***

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Friendly and available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

S අඅඌ

Consultation and advisory

Application assessments

Eligibility review

Intake Assessment

Wඈඋ H ඌඍඈඋඒ

07/2015 to Current Intake Specialist

Wells Fargo – Fargo, United States

Determined needed and relevant interventions based on each client's cognitive abilities and current needs.

Utilized proprietary tools to engage with clients, track communications and deliver results.

Outlined appropriate processes and procedures to fulfill and complete inquiries. Evaluated source documents to locate information needed for each data entry field. Corrected data entry errors to prevent later issues such as duplication or data degradation.

06/2015 to 06/2016 Customer Service Representative Serco Global Services – Fargo, ND

Answered over [100] calls per shift to meet fast-paced call center demands. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Facilitated inter-departmental communication to effectively provide customer support.

Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.

Educated customers about billing, payment processing and support policies and procedures.

Effective liaison between customers and internal departments. Promoted available products and services to customers during service, account management and order calls.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Eൽඎർൺඍ ඈඇ

04/2008 Bachelor of Arts: Accounting

University of Liberia - Liberia

Cൾඋඍ ൿ ർൺඍ ඈඇඌ

American Express Online Travel Certificate

I ൺආ ൺ ඉൾඈඉඅൾ ඉൾඋඌඈඇ

I am friendly and get along with people. Know how to start a conversation.

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