Experienced Front Office Executive with a demonstrated history of working in the hospitality

industry. Customer Service Oriented, Analytical Skills, and Operations Management. Strong support professional with a Bachelor's degree focused in Business Administration and Management from Lebanese University, and enrolled in master’s program in management, Lebanese University.

In my role in your Organization, I will:

• Maintain excellent customer service to all the stakeholders.

• Make sure that I am giving 110% of what I can do.

• Make sure that I am disciplined and all the staff I work with are disciplined.

• Motivate my teammates to give their best in the most efficient way.

• Accelerate growth by securing the organization’s policies are being applied fairly and equally.

EDUCATION:

BS Business Administration Management / Marketing, Lebanese University

~2019~.

M.Sc. in Management / Marketing, Average 75/100, Lebanese University ~2021~. CERTIFICATIONS:

1. Project Management Principles and Practices by University of California, Irvine on Coursera (35 Pdu’s).

2. Marketing in a Digital World by University of Illinois on Coursera. 3. World of Red Cross WORC, IFRC Learning Platform. 4. Stay Safe, IFRC Learning Platform.

PROFESSIONAL EXPERIENCE

Auditor – Front Office Executive ~~ Citea-Apart Hotel Beirut, Ashrafieh Jul/19- present

A new step in a higher ranked hotel, giving me a 5 stars’ experience with a customer service oriented firm. My job duties:

Maintaining Superior customer service.

Problem solving skills.

Communication skills.

Attention to details.

Performing check in / check out for the guests.

Helping the visitors in fulfilling the documents needed.

Reviewing all the replies to the customer’s feedbacks.

Monitoring the complaints.

Helping the front office team.

Firas Adada `

adofrd@r.postjobfree.com

Lebanon, Beirut

+961********

www.linkedin.com/in/firas-adada

Checking all the reservations if done appropriately.

Performing revenue and productivity reports (Excel sheets).

Basic accounting tasks.

Reporting to General Manager, Front office Manager, and Financial Controller. Front Office Supervisor ~~ Elysee Residence Hotel Beirut, Hamra Aug/14- Jul/19

Started as front office agent with some minor roles as check in, check out, customer service, etc… Then, I became a night auditor the person who is responsible for auditing all the operations of the day with getting attention to small details to maintain a smooth operation for the employees. After that and till now I am a front office supervisor and my main duties are:

Maintaining Superior customer service.

Training the staff on system used and customer service.

Scheduling.

Reporting to front office manager.

Line Cook ~~ The Cheesecake Factory Beirut, Verdun Sep/15-Feb/16 A small Journey in a big company; I spent a small period of time in this company but surely it gave a good experience specially in the diversity of the teammates there. But I saw myself better with more interaction with people.

Demi-Chef Du Partie ~~ Tsc Signature Beirut – Down town Dec/10- Jul/14 My first professional job experience, started a commie chef and then I moved around all the sections and gained the good experience to become a demi-chef. LANGUAGES:

Arabic – Native

English - Advanced Conversational

French – Beginner

Computer Literacy:

Microsoft Office (Word, Excel, PPT, and Project).

Opera.

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