SAUNDRA M FREEMAN

Phone: 314-***-**** E-mail: adofr2@r.postjobfree.com

Seeking a position in the field of Human Services that will utilize my skills and experiences and which will also provide me with the opportunity for growth and advancement. Ability to provide care or service adjusting approaches to reflect development level and cultural differences of population served. SUMMARY OF QUALIFICATIONS

• Excellent contact skills with children gained through my experience as a substitute teacher.

• Good organizational and leadership skills gained as a supervisor for a team of 35 people.

• Mentoring skills as a community specialist, assisting families obtain needed services, including housing, mental health, medical and financial.

• Outstanding ability to use educational technology in creative and productive ways.

• The ability to solve problems, resolve conflicts, and receive feedback and implement change. Education

M.A in Human Services 05/ 2021

WEBSTER UNIVERSITY

B.A in Organizational Leadership 12/2016

SAINT LOUIS UNIVERSITY

PROFESSIONAL DEVELOPMENT AND TRAINING

Member: National Organization for Human Services (NOHS) 08/2020- present Member: Mental Health Academy 08/2020- present

Certified- Grant Writing 10/2020- present

Certified- Missouri Paraprofessional 02/2020-present Certified- Missour Substitute Teacher 02/2020-present PRACTICUUM EXPERIENCE

Practiccum Student 02/2021- 05/2021

Christian Womens Job Corp/ GCCWJC Madalene House- Mississippi

• Developing relationships and collaborating with key stakeholders.

• Maintaining proficient knowledge of the organization’s history and programs.

• Identifying grant funding opportunities.

• Write, submit, and manage grant proposals

• Completing 100 non-pay work hours.

Practicuum Student- 08/2020- 12/2020

Almost Home

• Interviewed new clients via phone or in-person for admission to home.

• Maintained client’s records by reviewing case notes: logging events and progress.

• Monitored cases by verifying client’s attendance.

• Collaborated with staff, clients, and organizations to contribute to organizations events.

• Completed 100 non-pay work hours.

WORK EXPERIENCE HISTORY

Case Manager I 07/2021- present

BJC- Independence Center

• Communicate patient needs to a variety of care team members and follow up accordingly

• Manage discharge plans upon completion of treatment

• Work collaboratively with patients, families, physicians, and nurses to ensure high quality care

• Act as the patient's advocate as it relates to insurance coverage and financial assistance

• Maintain the patient's comprehensive clinical record through detailed documentation Patient Access Service Representative 03/2021- 07/202 BJC Behavioral Health

• Contacting individuals and/or referral sources following missed appointments to re-engage and promote recovery/resiliency efforts. Supporting individuals in crisis situations.

• Provides mentorship and job shadowing to community support colleagues.

• Teaches Community Support Specialists to value self-determination and participant strengths in partnering with them to meet their treatment objectives.

• Develops collaborative relationships with outside agencies and represents Independence Center professionally, helping to connect with community resources and initiate referral sources. Benefits Support Program Technician 11/2020- 03/2021 Department of Family Services- State of Missouri

• Review, investigate, analyze, and evaluate information to make determination regarding eligibility issues for Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Temporary and Needy Family Assistance Programs (TANF).

• Interview and process accurately and timely applications, reapplications, and renewals.

• Assist clients in completing forms/explain rights and responsibilities, review client information for accuracy, consistency, and completeness.

• Monitor cases for changes and process changes timely. Family and Community Engagement Specialist 08/2020-11/2020 Saint Louis Public Schools

• Communicated with school principal regarding strategies and programs to enhance parent participation.

• Collaborated with classroom teachers to determine specific learning problems of identified students to assist parents with resources to support learning and academic achievement.

• Distributed information regarding parent meetings, parenting classes, workshops, in-services, and community services as provided by the District and Federal Programs.

• Created forms, letters, flyers, and notices regarding parent classes, in-services, workshops, and other District, Title I, and school events.

SUBSTITUTE TEACHER 03/2020 - 07/2020

Saint Louis Public Schools

• Sustained regular classroom teacher’s routines, procedures, lesson plans, and curriculum objectives.

• Produced learning experiences using instructional strategies suited to the grade level and to the student developmental level that will enhance student achievement.

• Assisted students of all ability levels develop life-long learning skills and good study habits.

• Monitored and reported students’ progress and documented information to report to regular teacher. SSM Health Care 10/2017-01/2020

Supervisor- Patient Business Service

• Planned, directed, and managed the day-to-day operation of the Patient Business Services Representatives for three local hospitals.

• Completed trainings in the delivery of knowledge based and required new hire orientations.

• Compiled and submitted periodic reports to include but not limited to, detailed listing of calls received, call wait time, and calls dropped.

• Generated personal development plans for employees, identified areas for growth, and enhanced performance.

• Reviewed operational reports to identify opportunities and problems. SLUCare- DEPARTMENT OF NEUROLOGY AND PSYCHIATRY 01/2015-10/2017 Medical Coder II

• Extracted relevant information from patient records, consulting with physicians and other parties to clarify information, examining documents for missing information.

• Assigned CPT, HCPCS, ICD-10 CM and ASA codes, ensure documents were grammatically correct and free from typing errors.

• Performed chart audits, advised, and trained physicians and staff on medical coding, ensured compliance and medical coding policies and guidelines.

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