Hatem Samet

Manila

adofq2@r.postjobfree.com

+639*********

Team player. Confidence Building. Strong problem-solving ability. Goal setting

Responsibilities. Socialization

Work Experience

Appointment Setter. French Canadian Market. WFH

Crisalix S.A. Switzerland

June 2020 to Present

• Generate leads.

• Call and email potential clients (Plastic Surgeons), inform them about our services and latest products (including cold calling).

• Update CRM.

• Scheduling appointments for the Head of Sales and with the contacted Plastic Surgeon.

• Send confirmation emails and make re-confirmation calls.

• Update Google Calendars.

Partnership Acquisition Associate. French account

Open Access BPO - Makati

Eden Tech. San Francisco

January to July 2020

• In charge of contacting (Call and email) companies in Montreal, Quebec Canada and

France.

• Propose the partnership, discuss the terms and set a final contract for signature.

• Create and generate a detailed leads list to contact.

• Update the CRM.

Content Moderator. French

Open Access BPO - Makati

September 2019 to May 2020

• Understand Client Policies and Guidelines

• Review user reports regarding website content

• Make decisions according to the defined Policies and Procedures • Identify improvement opportunities in work flow and suggest solutions

• Interface effectively with other internal and Client teams

Head of PE department

Ministry of education Qatar

October 2017 to July 2019

• Responsible for making clear and effective decisions about:

• Planning, implementing and evaluating the curriculum and extra-curriculum activities.

• leading and managing teaching/non-teaching staff and organizing department resources.

• Overall responsibility for the standard of pupils’ work, outcomes and behavior in the department.

Customer service associate

Elite Sports Academy - Doha, QA

January 2017 to July 2019

• Answer calls and provide customer assistance & solutions. Promote packages. Problem-solving.

• Assist customers for enrollment.

• Do the connection between the parents and the coaches.

• Working closely with the sport director to create effective strategies for increasing enrollment.

• Assisting in the day-to-day business related activities of the sport department as needed.

• Hosting prospective families while on campus to learn about our Academy program

• Providing support and covering for other advisors including tours with prospective families, teams, groups and at times language translations.

Senior school Head supervisor

American School of Creative Sciences. Sharjah UAE

September 2017 to June 2019

• Communicate with families.

• Represent and maintain school image and reputation.

• Support faculty with training, enrichment, and goal-setting.

• Complete job functions on computers using online communications, spreadsheets, word

processors, and other automated tools.

• Attend school-related events on weekends and evenings.

Note: when I joined the school, it was for the position of PE teacher and discipline in charge. After a good performance in 6 months duty, I was promoted to the position of head supervisor.

Head of PE Department

North American International School - Dubai, UAE

November 2009 to June 2014

• Lead the development of appropriate syllabuses, resources, schemes of work, marking

policies, assessment and teaching strategies in the department.

• Ensure that department staff plan effective lessons taking account of personalized learning

The day-to-day management, control and operation of one program/subject area within the dep.

• To manage the financial budget ensuring value for money, and to ensure that the planning

activities of the programmed/subject reflect the needs of the students and the aims and

objectives of the College.

• Communicate with parents, assist them regarding their kids’ problems and issues within the

Department.

Head of French department ( Part-time)

KARAMA language Institute - Dubai, UAE

November 2007 to June 2014

• Setting assessment and planning the course to take for each customer /student according

to their skills levels.

• Interviewing the new teachers.

• In charge of setting new packages and promote them to the customer. Determining

customer needs and expectations while making expert recommendations to maximize the

customer's experience.

PE teacher and swimming coach

The Oxford school - Dubai, UAE

September 2006 to June 2009

• Develop appropriate lesson plans: fundamental motor skill development, manipulative

skills, movement exploration, sport related skill development and strategies and body management.

• Ability to prepare team to participate in swim meets and win trophies.

• Self-motivate, confident, energetic, and enthusiastic individual.

• Ability to handle conflicts and emergency professionally.

SPOKEN LANGUAGES:

English: excellent speaking, reading and writing

French: native speaker

Arabic: native speaker

Education

Bachelor in Sports’ Sciences and Physical Education

Sports' Sciences and Physical Education University. Tunisia

September 1994 to June 1998

Skills

• Microsoft Office (10+ years) • Customer Service (8 years) • Public Relations (10+ years)

Additional Information

Good communication skills

Problem-solving. Team player

Proficient in French Arabic and English.

Contact this candidate