J GURU GOWTHAM KUMAR

CHENNAI, INDIA ******

+919*********

adofpl@r.postjobfree.com

SKILLS

Call prioritization

Personal service experience

Distribution Services

Office administration

Administrative support

Technical Support

Travel coordination

Staff Management

Incoming call reception

WORK HISTORY

ON CALL SERVICE 10/2018 to CURRENT

OWN CHENNAI, INDIA

Demonstrated respect, friendliness and willingness to help wherever needed.

Resolved problems, improved operations and provided exceptional service.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Oversaw daily operations to ensure high levels of productivity.

Eliminated downtime and maximized revenue by providing top project quality control.

DESKTOP SUPPORT JUNIOR NETWORK ADMINISTRATOR 07/2013 to 09/2018

FITEK PVT LTD ORISSA, INDIA

Configured networks for smooth, reliable operation to meet business processes and objectives.

Performed day-to-day LAN and WAN administration, maintenance and support.

Monitored stability of network and wireless services to deliver comprehensive stability.

Provided all required network documentation to inform management.

Planned, implemented and maintained wireless network strategy and operation.

Resolved customers' reported issues to satisfaction within of call.

Prepared productivity reports for IT director.

Provided planning for annual budgets to fund IT projects and controlled spending within budget.

Office outlook support and backup ost and pst files

DEKSTOP SUPPORT 04/2010 to 06/2013

COMSECURITY SOLUTIONS KERALA, INDIA

Identified issues, analyzed information and provided solutions to problems.

Developed and implemented performance improvement strategies and plans to promote continuous improvement

thin client already configurated

Office outlook support and backup ost and pst files

Resolved conflicts and negotiated mutually beneficial agreements between parties.

Worked on Login related issues for various applications developed by company owned applications. User Validation and Password Recovery with guidelines explained to the users with appropriate steps in various applications

Responsibilities: • OS installation Win XP, Win Server 2008, 2012, Win Vista, Windows 7. • Assembling, hardware up gradation troubleshooting. • MS outlook configuration, Outlook backup & restore and troubleshooting • Network Printer installation and troubleshooting • Installed and maintained various standard software's as per requirements. • Antivirus update & virus protection • Troubleshooting of hardware and O/S • Remote support for software issues. • Co-ordination with ISP service providers on link issues. • Co-coordinating with vendor for hardware issues • Asset Maintenance for both Hardware and software • Day-to-day user problems solving through technically

PROFESSIONAL SUMMARY

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with over years of experience in. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking position. Offering excellent communication and good judgment.

EDUCATION

DIPLOMA Computer Science

La Chatelaine Junior College, CHENNAI

Madhya Pradesh

LANGUAGES

Tamil, English: Native language

English: C1

Advanced

Tamil: B1

Intermediate

CERTIFICATIONS

Certified python

.

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