Irene Nyanduiye Wainaina

Customer Experience.

Professional Customer Experience Specialist with more than 4 years of excellent customer service delivery. Involved in administrative management, and development of business and operational requirements.

adofp4@r.postjobfree.com +974-**-**-**-** or +254-***-***-*** PROFFESIONAL EXPERIENCE

Customer Service Specialist.

Aura Entertainment (Kidz mondo).

05/2018 - Present, Doha, Qatar.

Provide personalised individual service to arriving. Take calls and queries from customers other stakeholders in a timely manner providing correct and concise

information as required.

Provide a two way communication and nurture an

ownership environment with emphasis in team work.

Addressing customer complaints promptly making sure all queries are addressed.

Office Administrator.

Kenya Marine Center.

01/2017 - 12/2017, Nairobi, Kenya.

Data Management, interpretation and manipulation.

Conversion of statistics for easy verification by

management.

Addressing client calls and emails in a timely manner. Assistant office Administrator.

Hyperthink Systems Limited.

01/2015 - 11/2015, Nairobi, Kenya.

Identified and anticipated client needs.

Coordinating office activities and operations.

Maintaining of office supplies.

Co-ordinate with various suppliers with regards to office stocks.

SKILLS

Team Work. Research and Strategy.

Sales and Marketing. Building Rapport.

Emotional Intelligence. Decision Making.

EDUCATION

Bachelor in Business and Information

Technology.

Jomo Kenyatta University of Agriculture and

Technology

02/2013 - 04/2016, Nairobi, Kenya.

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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