CURRICULLUM

ADELAIDE VERWEY

VITAE ID: 640***-****-***

OF

** ******* **** ****

Adelaide (Adele)

Verwey HILLARY

DURBAN

CELL: 0-82-971-****

adofnq@r.postjobfree.com

Profile: EDUCATION

SCHOOL: Hoërskool, Hoogland (Brakpan – Gauteng)

Dedicated, trustworthy and

reliable are just a few words to YEAR:1975 – 1980

describe myself. I have gained

an enormous amount of HIGHEST STD: Matric

experience in relevant fields.

SUBJECTS: Afrikaans, English, Business Economics, Biology, Home

Attentive, alert, eager to learn Economics, and Typing

and always striving to do

better. Timekeeping is essential

as well as giving attention to

EMPLOYMENT

detail. I am available

immediately and ready to EMPLOYER: IRCA COASTAL (PTY) LTD (JUNE 16 – AUG 19)

accept any available position. POSITION HELD: Training Co-Ordinator

DUTIES: Manage bookings for training.

Prepared Quotes as per Customers requests

Co-Ordinate all training, from bookings to certificates

CONTACT DETAILS

Invoicing

PHONE: Payment follow ups from clients

082-***-**** Bulk mails to current clients with training schedule for planned

training to fill class rooms.

When candidates don’t show for training, follow up with

EMAIL:

companies or managers what’s holding the candidates up.

adofnq@r.postjobfree.com

Seek more training business opportunities via mails to different

companies for training

SKILLS:

REASON FOR LEAVING: Retrenched

• D2 & Astea (Inhouse Systems) CONTACT: Geraldine Pretorius – 082******* / 031-*******

• LMS (Inhouse (System)

• Reception / Switchboard

• ISO 9001

• Word & Excel EMPLOYER: BYTES-MANAGE SOLUTIONS (Sept 10 – Oct 15)

• Pastel – Accounting POSITION HELD: Billing Administrator

DUTIES: Dealing with customer accounts and resolve telephonic

queries.

Action the CM report, Confirm time and material rates.

Generate manual invoices and contractual invoices, including

overseas customers.

Generate of credit notes.

Manage expired contracts (renewals of customers’ accounts

with annual increases to avoid a loss of revenue).

Run Exports from system to obtain information needed.

Ensure ISO 9001 Compliance.

Create new customers on D1 system for time and material and

maintenance accounts.

Make provision for accounts to be billed later with valid reasons.

Maintain 95 % - 100% cost of sale to company.

REASON FOR LEAVING: Re-Located from JHB to Durban

CONTACT: Elize Van der Merwe – 011-***-****

EMPLOYER: IT Knowledge & Expertise (JHB) (Aug 09 – July 10)

POSITION HELD: P A - Receptionist

DUTIES: Typing letters, Faxing, filing & Scanning.

Booking Travel Accommodation reservations for MD

Searching info on Internet.

Sorting out account queries.

Switchboard /Reception.

Supervise Cleaner

REASON FOR LEAVING: Unfair Dismissal

CONTACT: Not sure if still in Business

EMPLOYER: Bytes - Managed Services Selby (Jan 06 – Aug 09)

POSITION HELD: Billing Administrator

DUTIES: Dealing with customer accounts and resolve telephonic

queries. Action the CM report, Confirm time and material rates.

Generate manual invoices and contractual invoices, including

overseas customers. Generate of credit notes, manage expired

contracts (renewals of customers’ accounts with annual

increases to avoid a loss of revenue). Run Exports from system to

obtain information needed. Action project billing. Ensure ISO

9001 Compliance. Create new customers on D1 system for time

and material and maintenance accounts. Maintain the zone

loadings for all customers sites on contracts. Contracts on Hold

report – if no billing was done for a specific month. Make

provision for accounts to be billed later with valid reasons.

Scanning, and sending invoices to credit control and general

office duties. Maintain 95 % - 100% cost of sale to company.

Bytes - Managed Services Selby (May 01 – Jan 06)

Customer Services Control Clerk: Dealing with technicians

repairing ATM's, PC's and other different equipment.

Updating/Closing of calls. Dealing with customers and

database. Managing reports, filing, faxing and customer liaison.

(Acting Supervisor); On hand coaching, stand in and take full

responsibility of all duties when Supervisor is not available. Assure

punctuality. Handling reports for Call Centre agents. Providing

training to agents when necessary. Handling all escalations

concerning call problems. Customer’s queries. Filling, faxing.

Screening of Agents provability on handling telephone calls. –

(Incoming and Outgoing)

EMPLOYER Nedcor—Division of Nedbank (Sep 00 – May 01))

POSITION HELD: Data Capture / Girl Friday

DUTIES: Capturing data and serial numbers of Nedlink credit/

debit card machines onto system – Stratus (PAM). Capturing of

all stock, different regions. Handling of queries from warehouses

& regions. (Country wide) General office duties including faxing

and filing. Handling temp's timesheets, controlling times and

payments. Arrange payments for temps every week. Schedule

training to new temps and staff on Stratus and NTE Systems.

Weekly meetings with Temps

REASON FOR LEAVING: Contract Ended

EMPLOYER: Conservation Co-Operations (Feb 99 – June 99)

POSITION HELD: Temp Data Capture

DUTIES: Data Capturing, updating all overseas client’s details on

data base and telephonic communication. Filing, faxing &

general office duties. Relieve reception desk.

REASON FOR LEAVING: Contract Ended

EMPLOYER: National Data Systems (Aug 98– Dec 98)

POSITION HELD: Temp Service Control Clerk

DUTIES: Dealing with technicians repairing ATM's, PC's and other

different equipment. Dealing with customers and database.

Managing reports, filing, faxing and customer liaison.

Handling all escalations concerning call problems. Customer’s

queries. Filling, faxing

REASON FOR LEAVING: Contract Ended

EMPLOYER: 600 SA (March 98 – June 98)

POSITION HELD: Temp Workshop Administrator

DUTIES: Typing of quotes, answering phones, booking

Mechanical Cranes in / out for repairs or dispatch

ordering parts, faxing, filing and general office duties.

REASON FOR LEAVING: Contract Ended

I am confident that my relevant experience in a high-volume

environment makes me an excellent match for this position.

Please allow me to highlight my capabilities.

*Proven track record as a reliable, dedicated team player who

consistently and accurately meets deadlines in a demanding

environment.

*First-rate organizational skills together with high quality decision-

making ensure efficient completion of multiple and varied

accounting tasks.

*Able to use well-developed problem-solving and analysis skills

to satisfactorily resolve payment and receivable issues.

*Strong customer service and communication skills result in

effective collaborative working relationships.

Employer: National Data Systems - Bytes Selby (August

1998 – December Employer: National Data Systems - Byte

Employer: National Data Systems - Bytes Selby (August

1998 – December 1998 (Temp) Position held: Service

Control Clerk Job repairing ATM's, PC's and other different equipment.

Updating/Closing of calls. Dealing with customers and database.

Managing reports, filing, faxing and customer

liaison. Handling all escalations concerning call

problems. Customer’s queries.

Contact this candidate